The arrow icons indicate different types and status of activities:
Incoming call Incoming fax Outgoing call Outgoing fax Missed call
Use the Call log to create customised reports on call activity; select the time period, then choose from advanced features such as type of call, call direction, extension, blocked calls, or recorded calls. You can also show the referral URLs for calls made through RingMe buttons on web pages. Once you’ve finished your call log report, you can send it directly to an email address on a daily, weekly, or monthly basis on specified days.
There are direct links to RingOut from the phone numbers column and to Add New Contacts from the names column.
Download your call logs and call recordings by clicking on the Download button. To clear your call log click on the Purge button.
8. Billing.
8.1 Service summary.
8.2 Calling rates.
Under Service Summary you’ll see information relating to your BT Cloud Phone contract, billing and service usage. In Billing Transaction History, you can look back over your full billing history.
Calling Rates includes a list of call charges for premium rate destinations. If you scroll down there’s also the option to disable or enable International Calling. If it’s disabled, it will be turned off for all users on your account; if it’s enabled, you can view a list of call rates by country and turn them on or off as you prefer.
Note:
BT Cloud Phone accounts have a cap on chargeable calls (such as international calls and UK calls not included in your call package).
This is to help protect you from unauthorised usage and highlight unusual call spend. It’s unlikely, but if your account does reaches its cap, then users will receive a voice prompt. Of course, we don’t want to stop you making authorised calls so we can set the cap to suit your business. To review the cap on your account, call BT Cloud Phone support on 0800 389 0598 and select the required menu option.
Note:
You can access Billing as an administrator from the BT Cloud Phone mobile app.
9.1 Appearance. This is where you can add a logo to your BT Cloud Phone site and set a hyperlink when users click on it.
9. Tools.
9.2 Session timeout. Session timeout lets you set how long to wait before inactive users are logged out. It can be as little as 15 minutes or as long as 24 hours.
9.3 IVR (interactive
voice response). An IVR is a message that gives callers different options to help them get through to the right person straight away. For example, a simple single level IVR might be “Thank you for calling Company Ltd. Please press 1 for sales, press 2 to speak to customer services, or press 3 for accounts. If you know the extension number of your party, you may dial it any time”. Think carefully about your IVR menu before putting it into practice.
In Prompts you can import prompt recordings or record your own prompts – or maybe consider having your greetings and prompts professionally recorded.
If you have a multi-level IVR, the Visual IVR Editor is a tool that helps you to build and manage the IVR menus using an easy to use graphical interface. You can add menus and assign to extensions with just a few clicks.
Use </> XML to import or export your own XML files and check existing IVR menus.
There are example menus for you to use if you like.
9. Tools.
When you first launch the Visual IVR Editor, you’ll be invited to take a tour through the main features used to create and edit an IVR tree.
Click the phone icon to create a new IVR tree; this automatically generates a menu with a pre-set extension which you can edit later. Hover over the menu and click + to add links to your IVR menu from the following options:
New menu creates a new menu as an option within your tree.
Existing menu lets you choose an existing menu from a different IVR tree.
External transfer lets you transfer the caller to an external number.
Directory transfers the call to a dial-by-name directory menu.
Voicemail sends callers to an extension’s voicemail where they can leave a message.
Extension sends callers to a specific extension, which can be a group or a user.
Hover over the menu then click on the three dots and select Settings to edit and customise the menu settings, or Delete if you want to remove it from the editor.
You can easily make in-line edits by clicking on items such as the name of the menu, extension number, or key presses.
Simply click the item you’d like to edit, make your changes, then click out to save.
When you save your IVR menu, BT Cloud Phone will automatically verify the settings and display any missing information. Your IVR menus are saved in the folder icon in the upper left corner.
Click the folder icon to preview and open each menu you’ve created.
9. Tools.
10.1 BT Cloud Phone for
Microsoft Office 365. BT Cloud Phone for Office 365 is available for all users running Office 365 with Google Chrome web browser. Users should visit the Chrome Web Store to download the extension. Once installed, BT Cloud Phone for Microsoft Office 365 integrates contacts and capabilities from BT Cloud Phone and Office 365.
10.2 BT Cloud Phone for Google. BT Cloud Phone for Google is available for all users with an active Google account and using Chrome web browser. Here are some of the features they’ll be able to access:
• Make or receive calls through the BT Cloud Phone system directly from their Gmail account.
• Schedule BT Cloud Phone conferences and BT Cloud Phone meetings from their Google calendar.
• Click to dial any phone number in Gmail.
• Listen to your voicemails directly in Gmail.
Users can download the extension from the Chrome web store by searching for BT Cloud Phone.
BT Cloud Phone integrates seamlessly with the following business applications, helping users to work more efficiently and improve customer service and support.
10.4 BT Cloud Phone App for Salesforce.
(only for Connect and Collaborate customers).
This applies to customers who are running Salesforce CRM from Salesforce.com.
A Salesforce administrator can set up the app by following the instructions in the App for Salesforce Administrator Guide. Users can then download app for Salesforce from the Tools tab on their dashboard.
10.3 BT Cloud Phone Meetings for
Microsoft Outlook. This extension lets users schedule or start a meeting directly from Outlook. A scheduled event in Outlook is automatically synchronised with the BT Cloud Phone meetings app.
It's available for all BT Cloud Phone users from the Tools tab on their My extension portal. They'll need to select Meetings app then Download Outlook plugin.
10.5 BT Cloud Phone App for Zendesk.
This applies to customers who are running Zendesk customer service software.
Administrators can download the app from the Zendesk app exchange and install it on Zendesk by following the instructions in the App for Zendesk Administrator Guide.
This applies to customers who are running Desk.com customer service software.
Administrators of Desk can download the app from the Desk app exchange and install it on Desk by following the instructions in the App for Desk Administrator Guide.