Clicking on any individual batch will display the Batch Details screen below:
The Batch Details screen will show the totals contained in the batch broken down by card type. The possible options are:
• VISA/MC - containing all Visa and Mastercard transactions
• Switch – containing all UK Domestic Maestro/Switch/SOLO transactions
• Laser - containing all Laser Debit card transactions
• AMEX
• DINERS
• JCB
The Batch Details section shows the total amounts of transactions processed for each card type, broken down by payment channel (RealAuth or RealControl)
Clicking on the card type will show the list of transactions, as in the screenshot below. Each individual order ID can be clicked to show the Detailed Transaction View
8.1.2 Searching using Searchable Transaction Values
A number of transaction values can be searched against the merchants transaction history to find instances of transaction details which have been used in the past. When looking at the Detailed Transaction Screen (see below) a number of transaction values can be clicked to show a list of all transactions processed using the same values.
Note that a number of fields, highlighted red above, can be searched for. These values are outlined below:
Cardholder Name: Show all transactions processed using the same cardholder name
Card Number: Show all transactions processed using the same card
Customer Number: Show all transactions processed using the same Customer Number
Product ID: Show all transactions processed using the same Product ID
Variable Reference Show all transactions processed using the same Variable Reference
Transaction Originating IP: Show all transactions which originated at this IP address (merchant IP address, gathered automatically)
Customer IP Address: Show all transactions which originated at this IP address (customer IP address, needs to be provided by the merchant in the transaction data sent for processing)
In Batch: Show all transactions included in the same batch
Searching by clicking on the fields above can be a very effective way for merchants to spot otherwise hidden pockets of unusual activity (such as declined transactions or transactions reported as lost or stolen, which can be often be indicators of potentially fraudulent activity)
8.1.3 The Quick Search Box
The Quick Search Box (shown below) can be used by merchants to quickly search for transactions using specific criteria. This is usually the quickest way for a merchant to find specific transactions, particularly for refunding purposes
Six search criteria can be used – the specific criteria should be selected from the drop down box.
Credit Card Number: While all credit card numbers stored on the system are encrypted, and so not visible in RealControl, it is still possible to search for transactions processed using a specific card number. Note that the full card number is required - a partial search of card numbers is not possible.
Order ID: A free text search for order Ids. A partial order ID may be provided – all matching results will be displayed.
Cardholder Name: A free text search for the cardholder name. A partial name may be provided – all matching results will be displayed
Variable Reference
Customer Number
Product ID
8.1.4 Advanced Search and Download
The Advanced Search and Download Section of RealControl can be used to search for transactions by specific criteria, or alternatively to find transactions processed through specific sub-accounts on specific dates.
The Advanced Search and Download Screen is shown below:
The screen is split into two sections:
Quick Search which works the exact same way as the standard quick search function (see above), allowing searching of transactions based on criteria such as card number, cardholder name, order ID etc.
Find or Download a Range of transactions which allows searching of transactions processed through specific sub-accounts on specific dates.
The Quick Search option is detailed in the appropriate section above.
The second option can be used to download transactions based on date and sub-account. A From Date and To Date can be entered (maximum one calendar month) to find a range of transactions processed through specific sub-accounts. The full list of sub-accounts is displayed with tick boxes to allow the search to be refined to specific accounts.
It should be noted that the search date boxes are quite strict on formatting and it is usually easier to select the “from” and “to” dates from the calendar. The calendar can be opened by clicking on either of the choose buttons.
The results can be viewed in one of two ways:
Search and Display will display a list of all matching transactions within RealControl
Search and Download will produce a CSV (Comma Separated Values) file of all matching transactions, which can be opened in notepad, Microsoft Excel or a similar spreadsheet application. The Search and Download option will download all raw data associated with a transaction which can be manipulated appropriately by the merchant for reporting purposes
8.1.5 Search Archives
The Search Archives section of RealControl can be used to search all archived transactions (currently any transaction process prior to 01/10/08). The Search Archives section has the exact same functionality as the Advanced Search and Download section – see above for more information.
8.2 Voiding a Transaction in RealControl
A transaction can be voided at any point before it has been settled to the bank. Voiding is not an active process – it does not communicate the fact that the transaction has been voided to the customer’s issuing bank. Instead, it prevents the transaction from being settled, meaning that no funds will ever exchange hands. An authorisation will appear on the customer’s card statement, but should drop off naturally after 3 – 5 working days. How the transaction appears on the statement is entirely a function of the customer’s issuing bank. It should be noted that Realex Payments cannot affect the appearance of an authorised transaction on the customer’s statement – it is entirely at the issuing bank’s discretion to release the funds. As such, the void function should be used with care.
1. Login to RealControl – https://emerchant.payandshop.com 2. Click on “Pending”
3. The Pending transactions screen is shown below:
4. Click on the Red X to void the transaction. Alternatively, click on the transaction, and click the Void Button (see below):
5. Clicking either Void button will display the void screen. Comments may be entered if required.