COMMUNICATION FREQUENCY

Table 4.5 depicts the responses on how the respondents view the frequency of communication received from SARS. The overall mean score for Communication Frequency is 3.03 which indicate a satisfactory level. However it is the lowest average mean of all the variables. It can be seen from Table 4.5 that four of the items (CF04, CF05, CF06 and CF08) had mean scores of below three indicating that there is a degree of inconsistency on the responses of these statements. The other four items (CF01, CF02, CF03 and CF07) had mean scores that are above the average mean of the factor. In items CF01 and CF03, the responses were fairly spread, 38.10% as well as 34.52% of the responded agreed with the statements, CF01 and CF03 respectively. Furthermore, 32.14% and 39.29% disagreed with these statements while 29.76% as well as 26.19% were neutral. The standard deviation for both items is high and thus indicating the responses for these items were dispersed in variation away from the mean. Over fifty eight percent (58.33%) of the respondents have neither agreed nor disagreed with the statement in CF02. Only 3.57% disagreed whereas 38.10% agreed with the statement. The mean for CF02 (3.52) is significantly above the average mean for the factor while the lower standard deviation of 0.83 depicts little variation in the responses among the respondents. It can be seen from Table 4.5 that 58.33% of the respondents agreed that SARS delays in communicating changes (CF04). However, 16.67% of the respondents disagreed with the statement and 25% were neutral. The standard deviation for this item is below one.

Table 4.5 illustrates that 26.19% of respondents agreed with statements in CF05 and CF08. Below forty percent (39.29% and 38.10%) of respondents disagreed with these statements respectively while 34.52% as well as 35.71% were uncertain. Both items have lower standard deviations of 0.92 and 0.93 respectively. For item CF06, only 22.62% agreed with the statement whereas more than half of the respondents (53.57%) disagreed and lastly 23.81% were neutral. Finally, over fifty percent (55.95%) of the respondents were uncertain with statement CF07, 30.95% agreed and 13.10% disagreed. This item recorded a higher mean score and the lowest standard deviation within this variable.

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TABLE 4.5: DISCRIPTIVE STATISTICS ON COMMUNICATION FREQUENCY

Code _Statements

Disagree Neutral Agree Mean

STD Dev

CF01

I am satisfied with the frequency and amount of information I get from SARS

32.14% 29.76% 38.10% 3.19 1.07

CF02

The information that SARS communicates is always relevant

3.57% 58.33% 38.10% 3.52 0.83

CF03 SARS communicates with clients promptly 39.29% 26.19% 34.52% 3.15 1.19

CF04 SARS delays in communicating changes 16.67% 25% 58.33% 2.55 0.94

CF05 SARS releases information in a timely manner 39.29% 34.52% 26.19% 2.88 0.92

CF06

It seems I am the last to find out what changes are happening in SARS that affect clients

53.57% 23.81% 22.62% 2.80 1.10

CF07 I get timely feedback from SARS 13.10% 55.95% 30.95% 3.21 0.76

CF08

SARS keep to the turnaround times when providing

feedback 38.10% 35.71% 26.19% 2.90 0.93

Average mean: 3.03

4.3.4. INFORMATION TECHNOLOGY COMMUNICATION

Table 4.6 indicates an average mean score of 3.08 which indicates a satisfactory level of the Information Technology Communication. From Table 4.6 it can be seen that more than 50% of the respondents neither agree nor disagree with items ITC01 and ITC02. Above thirty percent, 38.10% and 35.72% agreed with these statements respectively while only 5.95% of the respondents disagreed. The mean scores for both items are above the average mean and both statements have lower standard deviations of 0.81 and 0.84 respectively. In items ITC03 and ITC04, the responses were fairly spread, 35.72% as well as 32.14% of the responded agreed with the statements, ITC03 and ITC04 respectively. Furthermore, 44.05% and 29.76% disagreed with these statements while 20.24% as well as 38.10% were neutral. The standard deviation for both items is high and thus indicating the responses for these items were dispersed in variation away from the mean.

Table 4.6 indicates that an equal number of just above twenty percent (22.62%) of the respondents, some agreed and others disagreed with item ITC05, whereas the majority (54.76%) of the respondents was neutral. The mean for this statement is below the average mean score of the variable and the standard deviation is also low at 0.86. More

65 than forty percent (44.05%) of the responded agreed with the statement that “the SARS website makes information easily accessible” (ITC06). A quarter of the respondents were neutral and 30.95% disagreed with item ITC06. The mean score for the item is above the average mean for the factor and the standard deviation is just above one (1.02). Only 32.14% of respondents agreed with the statement in ITC07, 34.52% disagreed and 33.33% were uncertain.

Table 4.6 depicts that 29.76% of the respondents prefer to use the eFiling system (ITC08) while only 8.33% disagreed with the statement. However, the majority of the respondents (61.91%) were uncertain. The mean for this item is 3.35 which is more than the average mean score for the factor and the standard deviation is low at 0.94. The latter indicates that there is little variation in the responses among the respondents. Most of the respondents disagreed with the last two statements (ITC09 and ITC10) and just above thirty percent (32.14% and 33.33%) of the participants were neutral. Only a few of the participants (7.14% and 26.19%) agreed with these items. The mean scores for both ITC09 and ITC10 are below the average mean for the variable at 2.33 and 2.93 respectively. The lower mean scores illustrate unsatisfactory levels of both items. The standard deviation for ITC10 is above one indicating that the responses for the item were dispersed in variation away from the mean.

TABLE 4.6: DISCRIPTIVE STATISTICS ON INFORMATION TECHNOLOGY COMMUNICATION

Code _Statements

Disagree Neutral Agree Mean

STD Dev

ITC01

Technology enables fast and effective

communication 5.95% 55.95% 38.10% 3.46 0.81

ITC02

Information Technology Communication makes communication easier

5.95% 58.33% 35.72% 3.43 0.84

ITC03 I prefer Information Technology Communication 44.05% 20.24% 35.71% 3.24 1.14

ITC04

I do business transactions on my cellular phone

and/or tablet _{29.76% 38.10% 32.14% 2.82 1.16}

ITC05

Accessing information through technology is

challenging 22.62% 54.76% 22.62% 2.95 0.86

ITC06

The SARS website makes information easily

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ITC07 I receive quality information from the SARS website 34.52% 33.33% 32.14% 3.06 1.00

ITC08 I prefer to use SARS eFiling 8.33% 61.91% 29.76% 3.35 0.94

ITC09 I use You Tube to get information 60.71% 32.14% 7.14% 2.33 0.88

ITC10 The SARS website is user friendly 40.48% 33.33% 26.19% 2.93 1.02

Average mean: 3.08