request correction of any of this information Do you have any questions?
COMPLETION RETENTION PROGESSION
QUALIFICATION
COMPLETION RETENTION PROGESSION
Level 1 55% *40% (Level 1 and 2 combined) 50% 40% Level 2 60% 45% 35% Level 3 70% 60% 55% 35%
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QUESTION ANSWER
Are YG learners required to be enrolled in 120 credits?
No. While funding is based on 1 EFTS/120 credits, learners are not required to be enrolled in that amount of learning. The minimum requirement is 0.5EFTS/60 credits.
Are TEOs expected to achieve 85% qualification completion target for YG?
No. The qualification completion rate expected for each YG funded TEO is 40% for levels 1 and 2. This takes into account the fact that some YG learners may take longer to complete their qualification.
Are learners supposed to achieve 120 credits to ensure a TEO maintains funding?
No. A TEO is paid for the total amount of learning each learner is enrolled on per calendar year as calculated on an EFTS basis.
For instance if a learner is enrolled on a 60 credit and then a 40 credit qualification in one academic year, that learner would consume 0.833 EFTS worth of funding (100/120 credits).
Performance is used to inform future funding but is not used for end of year recoveries.
What is the difference between programmes and qualifications and what does the TEC fund?
The TEC funds qualifications for YG. The programme is the content that leads to the award of a qualification. This is what NZQA quality assures.
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Northland
Citizens Advice Bureau: Northland
They answer questions and offer advice and direction on a variety of issues including education and training, employment, housing, budgeting and finances, legal inquiries, personal and family matters, transport, travel and immigration.
Contact details: (09) 438 8046
Address: 71 Bank Street, Vinetown
For more information: www.cab.org.nz/Pages/home.aspx
Whangarei Youth Space
Youth space caters for 12-14 year olds by providing social and recreational programs, learning and development services and health services. Youth space encourages youth to drop in and make general health check up appointments, and they also offer counselling.
Contact details: (09) 972 7248
Address: PO Box 1483, Whangarei 0140
For more information: www.whangareiyouthspace.co.nz/
Jigsaw North
Provide individual, couple and family therapy, individual counselling, parenting education, anger change for mothers. Fees may be payable. Self or agency referral.
Contact details: (09) 438 8852
Address: 25 Otaika Road, P O 5012 Regent For more information: www.jigsawnorth.org.nz
Ngāti Hau Health and Social Services
Drop in support and referral support. Broker across services. Cultural approach to wellness. Open door policy.
Contact details: (09) 437 0833
Pehiarewi Marae, 99 Ngunguru Road,
For more information: www.naumaiplace.com/site/ngatihau/home/page/1295/healthsocial/
Citizens Advice Bureau: Pa ō Te Ora Charitable Trust Hikurangi/North
Social Work, Counselling, Budgeting Advice, Stopping violence education/workshops. Contact details: (09) 433 8338
39 King Street, Hikurangi
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DHB Te Roopu Kimiora
Child and Adolescent Mental Health and Addiction Service. Referrals from agencies, families, and self-referals.
Contact details: (09)430 4101 ext 8320
For more information: www.healthpoint.co.nz/default,127340.sm
Potential People
They provide connections for youth aged 16-19 who want relevant industry work, youth guarantee programs. They also provide connections for youth who wish to obtain extra unit standards through STAR programs.
Contact details: (09) 437 7593
Address: 17 Keyte Street, Kensington, Whangarei 0112. 3 Dickeson Street, Kaikohe 0405. Dargaville Community Hall, Corner Hokianga Road & Station Road East, Dargaville 0310 For more information: www.peoplepotential.co.nz/
Ngāti Hine Health Trust
They providehealth services through their provider arm, Hauora Whānui, social services through Whānau Whānui, and education and training through Mātauranga Whānui. Contact details: 0800 824 826
Address: 2-4 Rayner Street, Kawakawa
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Auckland
Aotea Budgeting Service
Providing free and confidential budgeting advice to families and individuals. Contact details: (09) 429 0465
Address: Old School building (cnr of Medland and Shoal Bay roads) Tryphena
Youth Horizons
Support children, young people and their families/whānau with challenging conduct, anti- social behaviour and/or mental health needs. Their services include behavioural
management, parenting support, and reintegration with families within an in-home, out-of- home or community setting.
Contact details: 0800 937 887 (0800 WEST UP)
Address: 7 Rata Street, New Lynn
For more information: www.youthorizons.org.nz/
Kidz First Centre for Youth Health
Kidz Frist Centre is a part of the Children’s Hospital and Community Health. They offer three specialist clinics for young people aged 12-20 years who have chronic or complex health issues, for example a young person who has a health condition that impacts or reduces their lifestyle.
Contact details: (09) 261 2272
Address: 95 Wiri Station Road, Wiri, Auckland 2104
For more information: www.healthpoint.co.nz/public/paediatrics/kidz-first-centre-for-youth- health/
Strive Community Trust
Delivers home based support services to families throughout the South Auckland community and has four service centres conveniently located across Mangere. They offer whānau, support, youth development, financial management and physical and mental health support. Contact details: (09) 255 0144
Address: Unit 5 197 Montgomerie Road, Airports Oaks, Mangere For more information: www.strive.org.nz/
Department of Child Youth and Family Services
Provide care and support for children and young people who have experienced abuse, neglect and violence, while dealing with reporting, youth-offenders and foster care. Contact details: 0508 326 459
Address: Level 3, 65 Main Highway Ellerslie, Private Bag 68-911, Newton, AUCKLAND 36–44 Sel Peacock Drive, Private Bag 93117, Henderson, WAITAKERE 0650
281-289 Onehunga Mall, Private Bag 92915, Onehunga, AUCKLAND 1643 52 Lovegrove Crescent, Private Bag 61900, Otara, MANUKAU 2159 7 Alfriston Road, PO Box 75-544, MANUKAU 2243
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Care NZ
CareNZ helps people struggling with alcohol and/or drug abuse problems to change their lives for the better.
Contact details: 0800 682 468
Address: 269 Saint George Street, Auckland For more information: carenz.org.nz/who-carenz/
Springboard Community Works
They provide services and partnerships that identify and work with families and youth to bring about the changes needed for positive living. They aim to inegrate high-risk families and youth back into the community.
Contact details: (09) 425 462
For more information: www.springboard.org.nz/
Work and Income
Help individuals with finding work, setting up CV’s and cover letters, applying for benefits, and budgeting.
Contact details: 0800 559 009
Address: 450 Queen St, Auckland 193 Dominion Rd, Auckland
4 Pioneer Street Henderson, Auckland
For more information: www.workandincome.govt.nz/
Manukau Youth Centre (MYC)
Manukau Youth Centre is a drop in centre that provides anger management, drug & alcohol, self-esteem and life skills programmes.
Contact details: (09) 263 7340
Address: 28D Lambie Drive, Manukau
The Kari Centre
The Kari Centre is a free Youth Early Intervention Service for aged 13 - 19 years who may be experiencing mental illnesses.
Contact details: (09) 623 4646
Address: Kari centre, ground floor, building 13, Greenlane clinical centre, 214 Greenlane Road, Auckland
For more information: www.healthpoint.co.nz/public/mental-health-specialty/kari-centre-youth- early-intervention-service/
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Waitemata DHB Marinoto Child and Youth Mental Health Services
Waitemata DHB offers psychiatrist, psychologists, nurses, and social workers services for children and youth.
Contact details: 0800 489 555, 0800 800 717
Address: Marinoto North Youth Team, Shakespeare Road, Pupuke Building, North Shore Hospital, Takapuna, Private Bag 93503, Takapuna.
Marinoto West Youth Team, Waimarino Building, 33-37 Paramount Dr, Henderson, Private Bag 93115, Waitakere City 0650
Whirinaki Child, Family and Youth Mental Health
Whirinaki is a community based specialist health service contracted to provide a mental health service to children and young people that includes youth psychiatrists, youth psychologists, eating disorder clinicians, nurses, drug and alcohol therapists, and social workers.
Contact details: (09) 265 4000
Address: 3rd floor, 7 Springs Road, East Tamaki, Auckland
For more information: www.healthpoint.co.nz/public/mental-health-specialty/whirinaki-child- family-and-youth-mental-health/
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Waikato
Hamilton Budgeting
Provide budgeting advice and education from a Federation certificated budget adviser. Contact details: (07) 838 1339
Address: 87 Clarence St, Hamilton Lake, Hamilton 3240 For more information: hamilton.familybudgeting.org.nz/
Citizens Advice Bureau: Hamilton
They answer questions and offer advice and direction on a variety of issues including education and training, employment, housing, budgeting and finances, legal inquiries, personal and family matters, transport, travel and immigration.
Contact details: (07) 839 0395
Address: 55 Victoria Street, Hamilton West
For more information: www.cab.org.nz/Pages/home.aspx
Department of Child Youth and Family Services
Provide care and support for children and young people who have experienced abuse, neglect and violence, while dealing with reporting, youth-offenders and foster care. Contact details: 0508 326 459
Address: 218 Anglesea St, Hamilton
For more information: www.cyf.govt.nz/about-us/contact-us/locations.html
Work and Income
Help individuals with finding work, setting up CV’s and cover letters, applying for benefits, and budgeting.
Contact details: 0800 559 009
Address: 317 Victoria St Hamilton
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Gisborne
Tairawhiti District Health
The Whānau Oranga unit offers a range of services designed to respond to the immediate and specific social needs of individuals and their Whānau.
Contact details: (06) 864 9004
Address: 1 Barry Ave, Ruatoria, 4032
For more information: www.familyservices.govt.nz
Family Works
Family works provide counselling for children and youth from 0-17, as well as families. Contact details: (06) 868 1399
Address: 141 Bright Street GISBORNE
For more information: eastcoast.familyworks.org.nz/
Gisborne Budget Advisory Service
Encouraging the people of Gisborne to have control through financial competency. Free, confidential & culturally aware budget support.
Contact details: (06) 867 7173
Address: 48 Cobden St, Gisborne, 4010
Citizens Advice Bureau: Gisborne
They answer questions and offer advice and direction on a variety of issues including education and training, employment, housing, budgeting and finances, legal inquiries, personal and family matters, transport, travel and immigration.
Contact details: (06) 867 2606
Address: 124 Bright Street, Gisborne 4010
For more information: www.cab.org.nz/Pages/home.aspx
Child and Adolescent Mental Health Services (Tairawhiti district health)
Child and Adolescent Mental Health Services provide a safe and effective, community based mental health service including mental health and youth support.
Contact details: (06) 869 0541
Address: Gisborne hospital 421 Ormond Road, Mangapapa, Gisborne
For more information: 2cu.co.nz/gisborne/listings/102025-child-and-adolescent-mental-health- services-tairawhiti-district-health
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Department of Child Youth and Family Services
Provide care and support for children and young people who have experienced abuse, neglect and violence, while dealing with reporting, youth-offenders and foster care.
Contact details: 0508 326 459
Address: 107 Lowe St, Gisborne, 4010
For more information: www.cyf.govt.nz/about-us/contact-us/locations.html
Work and Income
Help individuals with finding work, setting up CV’s and cover letters, applying for benefits, and budgeting.
Contact details: 0800 559 009
Address: Tangata Rite Building Lowe Street
For more information: www.workandincome.govt.nz/about-work-and-income/contact-us/find-a-
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Manawatu/Whanganui
YOSS (Youth One Stop Shop)
YOSS is a Palmerston North based youth centre supported by CYF, Ministry of health and the Central PHO. The staffs are trained and qualified professionals with the goal of enhancing young people’s well-being and self-development.
They offer counselling, health services, drug and alcohol support, and their team includes a youth worker, social worker, and a clinical psychologist. The majority of their services benefit youth aged 10-24.
Contact details: Phone: (06) 355 5906
Address: 31 Princess Street, Palmerston North For more information: www.yoss.org.nz/
Youth Space
Youth Space is a free facility for youth aged 13-19 that offers such services as : • rooms available for exhibitions, workshops and activities
• Youth Library (can be used by any age)
• Gaming area, including computers and free wifi
• Recreation activities including: Table tennis, guitars, a piano
They are also developing a training kitchen. The purpose of the Youth Space will be to provide a space for youth to socialise and be creative. They also mentor services.
Contact details: (06) 351 4126
Address: 1-7 Coleman Place (cnr Coleman Place/George Street), Palmerston North For more information: www.pncc.govt.nz/facilitiesandparks/youth-space/
Citizens Advice Bureau: Palmerston North
They answer questions and offer advice and direction on a variety of issues including education and training, employment, housing, budgeting and finances, legal inquiries, personal and family matters, transport, travel and immigration.
Contact details: (06) 357 0647
Address: Community House, 77 Kings street, Palmerston North, 4410
Financial Freedom Trust
Provide free, supportive, confidential and culturally-aware budgeting services with trained and nationally certificated budget advisors.
Contact details: (06) 357 6122 or [email protected]
Address: Financial Freedom Trust, 54 Pascal Street, Palmerston North
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Work and Income
Help individuals with finding work, setting up CV’s and cover letters, applying for benefits, and budgeting.
Contact details: 0800 559 009
Address: 521 Main St Palmerston North
336 Broadway Ave Palmerston North
For more information: www.workandincome.govt.nz/
Alcohol and other Drug Service - Palmerston North
They offer community based outpatient drug and alcohol support. Contact details: 0800 764677
Address: 51 Ruahine Street, Terrace End, Palmerston North
For more information: 2cu.co.nz/manawatu-wanganui/listings/38664-alcohol-and-other-drug-
service-palmerston-north
Al’Anon
Al-Anon offers hope and recovery to all people affected by the alcoholism of a loved one or friend.
Contact details: 0508 425 2666 or (06) 355 2693
Address: Plunket Rooms, 177 Vogel Street Palmerston North 4414
For more information: http://www.midcentraldhb.govt.nz/HealthServices/PublicHealth/Pages/
Sexual-Health-Services.aspx
City Doctors
Provide day and after hours medical care for children, young people and adults within Palmerston North 7 days a week.
Contact details: (06) 355 3300
Address: 22 Victoria Avenue Palmerston North 4410
Department of Child Youth and Family Services
Provide care and support for children and young people who have experienced abuse, neglect and violence, while dealing with reporting, youth-offenders and foster care.
Contact details: 0508 326 459
Address: 313 Church Street Palmerston North 4410
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Central Region Advocacy Service
Help with entitlements from WINZ such as invalid benefits, disability allowance, child disability allowance, training incentive allowance.
Contact details: (06) 355 2094
Address: Commercial Building, Level 2 10-15 The Square Palmerston North 4410
For more information: http://www.midcentraldhb.govt.nz/HealthServices/AdvocacyServices/
Pages/Advocacy-Services.aspx
START - Whānau Tū
What they do: They support youth engagement in education, training and employment. They provide financial advice, youth counselling & mentoring.
Contact details: (06) 355 5143
Address: Manawanui House, 210 Featherston Street, Palmerston North, 4410
Pahiatua Community Services Trust
They provide counselling, social work, and Early Years Services including: maternity information, pregnancy testing, ante natal classes, post natal support. Access to midwives also available. Help for domestic violence and youth support is part of their services too.
Contact details: (06) 376 0166
Address: Ground Floor, 22 Wakeman Street, Pahiatua, 4910
YST
YST provides free health and support services to youth aged between 12 and 25 years. These services presently are:
• Nurses Clinics • Doctors Clinics • Counsellor • Youth Workers
• Support, advocacy and information.
• Closet Space: Support group for gay, lesbian and transgender youth, offered weekly in Wanganui.
The Youth Workers deliver a variety of programmes including closet space, group with gender issues, transition to work, life skills, work.
Contact details: (06) 348 9935
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Wanganui Budget Advisory service
Provide budgeting advice and help you manage finances Contact details: (06) 345 3746
Address: 183 Wicksteed Street, Wanganui
For more information: http://wanganui.familybudgeting.org.nz/
Work and Income
Help individuals with finding work, setting up CV’s and cover letters, applying for benefits, and budgeting.
Contact details: 06 965 1966
Address: 133 Wicksteed Street Wanganui 4500
For more information: www.workandincome.govt.nz/about-work-and-income/contact-us/find-
a-service-centre/taranaki-king-country-and-wanganui.html
Department of Child Youth and Family Services
Provide care and support for children and young people who have experienced abuse, neglect and violence, while dealing with reporting, youth-offenders and foster care.
Contact details: 0508 326 459
Address: 74 Ingestre St, Wanganui, 4500
For more information: www.cyf.govt.nz/about-us/contact-us/locations.html
Citizens Advice Bureau: Wanganui
They answer questions and offer advice and direction on a variety of issues including education and training, employment, housing, budgeting and finances, legal inquiries, personal and family matters, transport, travel and immigration.
Contact details: 06-345 0844
Address: 120 Guyton Street, Whanganui 4500
For more information: www.cab.org.nz/acabnearyou/whanganui/Pages/home.aspx
Courts of New Zealand, Whanganui
The Youth Court deals with criminal offending by children and young people that is too serious to be dealt with any other way. It hears all cases to do with young people, except murder and manslaughter, or when a young person chooses to have a jury trial. But even these cases begin in the Youth Court, with the Judge deciding if the case should go ahead.
Contact details: 0800 268 787
Address: Market Place Whanganui