Web
Figure 4-8 Web (AppServer) Configuration Screen
App Server Settings
• J2SE path—Click Browse to navigate to the directory where J2SE is installed (C:\Program Files\Java\jdk1.5.0_16)
• JBoss path—Directory where the JBoss application server is installed (informational only).
• Host IP—IP address where web server will be installed.
Web Server Settings
• Working Directory—Directory to create for the Harmony web application, to host configuration settings and static content
• SSL Enabled—Select if Harmony’s ED Security service will be used.
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• KS Web Server IP—IP address of application server where web application is installed.
• KS Home Port—Enter 8081, Harmony’s default port number assignment for the KnoahSoft web server.
Other Settings
• Media Format—Select primary media format for playback of calls, WAV or MP3
• Recording Middleware Service IP—Enter IP address where Recording Middleware Service will be installed. Refer to the “Recording Middleware Service Configuration” topic in this chapter for configuration information.
Chapter 4 Component Configuration
Recorder
Figure 4-9 Recorder Configuration Screen, Part One
Recorder Server IP Settings
• Data NIC IP Address—IP address of NIC card used by the recording server to connect to the network. This must be an actual IP address (i.e., a loop back address is not allowed).
• Voice NIC IP Address—IP address of NIC card used to sniff voice traffic from the SPAN/RSPAN port. This must be an actual IP address (i.e., a loop back address is not allowed).
• Storage IP Address—IP Address of Harmony storage server. In a single server deployment, this is the server’s Data NIC.
Folder settings
• Working Directory in—Logical drive under which the VoiceData and VoiceTransferFailed directories will be created by Harmony for the recording server component.
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Figure 4-10 Recorder Configuration Screen, Part Two
Advanced Storage Space Threshold Alerts
• Local (Space in MB)—(optional) Storage threshold limit for local server (i.e., recording server working directories), after which an email alert is sent
• Remote (Space in MB)—(optional) Storage threshold limit for storage server, after which an email alert is sent
Server IP settings
• Monitor Server Public IP Address— IP address or fully qualified hostname of server hosting Harmony recording server components. In a single server deployment, this is the server’s Data NIC. This must be an actual IP address (i.e., a loop back address is not allowed).
• Application Server IP Address— IP Address of Harmony server. In a single server deployment, this is the server’s Data NIC. This must be an actual IP address (i.e., a loop back address is not allowed).
Chapter 4 Component Configuration
On demand recorder settings
• Pattern to start recording—(optional) Pattern of digits or characters used to initiate recording (maximum five), issued from a phone when on-demand recording is implemented. (Note that the entire call will be recorded.)
• Pattern to stop recording—(optional) Pattern of digit or characters used to end recording (maximum five), issued from a phone when on-demand recording is implemented. (Note that this sequence does not stop a recording and cancels the storage of the recording completely. No recording will be maintained if this sequence is issued.)
Note Refer to the “On-demand Recording” topic in Chapter 9, Other Features, for information on post-installation tasks to enable on-demand recording.
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Figure 4-11 Recorder Configuration Screen, Part Three
Recorder Settings
• Enable Screen Capture—Select to enable screenshots of agent desktops during call recordings.
• Extension Mobility—Select if you have free-agent seating. Do not select for an Avaya environment or if Cisco CTI OS integration is used.
• Compress G.711 calls—Select to compress calls using G.729 compression.
Calls will not be compressed if not selected.
Video Generator Settings
• Currently not used.
Sip Proxy Server List
• SIP Servers List—Comma-separated list of IP addresses of SIP servers used to record calls, if SIP proxy servers and Cisco Call Managers are used. This enables Harmony to record calls made to and from SIP phones. Note that the SIPProcessingEnabled parameter in the recorder.ini file must also be set to TRUE to enable SIP phone recording.
Chapter 4 Component Configuration
KnoahSniffer
Figure 4-12 Knoah Sniffer Configuration Screen
• Host Data IP—IP address of NIC card where the KnoahSniffer component is running and monitoring. In a single server deployment, this is the server’s Data NIC. This must be an actual IP address (i.e., a loop back address is not allowed).
• Voice IP—IP address of Voice NIC card where the recording server component is running, and that KnoahSniffer will monitor. In a single server deployment, this is the server’s Data NIC. This must be an actual IP address (i.e., a loop back address is not allowed).
• Working Directory—Logical drive where KnoahSniffer temporary files are to be stored.
• Tethereal File Location—Directory where captured packet dumps are to be stored.
• Packet Sniffer File Size (MB)—Maximum size of individual packet dump file before next file is created.
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• Recorder IP Address—Data NIC IP address of central branch recording server component. In a single server deployment, this is the server’s Data NIC. This must be an actual IP address (i.e., a loop back address is not allowed).
• UploadServer IP Address—IP address of central branch recording upload server.
Converter
The Harmony Converter converts calls on the storage server to WAV or MP3 format for playback.
Figure 4-13 Converter Folder Screen
• Provide KS_HOME Path—Logical drive where converted voice files will be stored. (e.g., D:\Knoahsoft). A directory named VoiceConvertedFiles is created in that location.
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G729 Generator
The G729 Generator converts G.711 audio calls to G.729. The generator is a CPU-intensive application and should be run on a machine with no other significant services running and configured to run during off-peak system processing periods.
Figure 4-14 G729 Generator Configuration Screen
Host Settings
• Host Ip Address—Data NIC IP address of machine running G729 generator.
In a single server deployment, this is the server’s Data NIC. This must be an actual IP address (i.e., a loop back address is not allowed).
Lean Period
• Convert During Lean Period—Select to convert calls during specified start and stop times. If not selected, calls are converted when the recording server pushes the completed calls to the storage server.
• Start Time—Time at which to begin converting recorded calls into G.729 format, in HH:MM format (e.g., 17:30 for 5:30PM).
• Stop Time—Time at which to stop converting recorded calls into G.729 format, in HH:MM format (e.g., 23:30 for 11:30PM).
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