If your computer stops responding while you are running MemMaker, first try using more conservative settings. MemMaker restarts your computer twice. If your computer stopped responding when MemMaker restarted it the first time, carry out procedure 1. If your computer stopped responding after MemMaker restarted it the second time, carry out procedure 2.
Procedure 1 To use more conservative settings
1. When your computer stops responding, restart it by pressing CTRL+ALT+DEL, and then choose the “Try again with conservative settings” option by pressing ENTER. Your computer restarts, and then processes your CONFIG.SYS and AUTOEXEC.BAT files.
2. If your computer runs successfully, follow the instructions on your screen.
If your computer stops responding again, carry out the procedure in the section “Your computer stops responding again after the ‘MemMaker will now restart your computer’ message appears” later in this chapter.
Procedure 2 To use more conservative settings by using Custom Setup 1. When your computer stops responding, restart it by pressing
CTRL+ALT+DEL, and then select the “Exit and undo changes” option by pressing the SPACEBAR, and then press ENTER. Your computer restarts with its original memory configuration.
2. Restart the MemMaker program by typing memmaker at the command prompt. When the “Welcome to MemMaker” screen appears, press ENTER.
3. When the second MemMaker screen appears, press the SPACEBAR to select “Custom Setup,” and then press ENTER. Continue with the MemMaker program until the Advanced Options screen appears. Then press the DOWN ARROW key until the “Yes” beside “Scan the upper mem-ory aggressively?” is selected.
4. Press the SPACEBAR to select “No,” and then press ENTER. Follow the instructions on your screen.
If your computer stops responding again, carry out the procedure in the section “Your computer stops responding again after the ‘MemMaker will now restart your computer to test the new memory configuration’ screen appears” later in this chapter.
Your computer stops responding again after the “MemMaker will now restart your computer” message appears.
To determine whether your computer stops responding while MemMaker is loading EMM386
1. When your computer stops responding, restart it by pressing CTRL+ALT+DEL, and then display the ‘Cancel and undo all changes”
option by pressing the SPACEBAR twice, and then pressing ENTER. Your computer restarts with its original memory configuration.
2. Restart MemMaker by typing memmaker at the command prompt. Follow the instructions on your screen. After MemMaker restarts your computer, MS-DOS displays the following text: Starting MS-DOS...
3. While the text is on your screen, press and release the F8 key. The follow-ing text appears:
MS-DOS will prompt you to confirm each CONFIG.SYS command.
As MS-DOS processes the commands in your CONFIG.SYS file, it dis-plays each command, followed by a prompt.
4. Carry out all the commands in your CONFIG.SYS file by pressing Y each time you are prompted.
If your computer stops responding when it is trying to load
EMM386.EXE, carry out the procedure in “You have tried the trouble-shooting procedures, and your computer still stops responding when you run MemMaker” later in this chapter.
If your computer stops responding when it tries to load a device driver other than EMM386, skip the rest of this procedure and carry out the pro-cedure in the following section.
If your computer runs successfully, continue to step 5.
5. When MS-DOS finishes processing the commands in your CONFIG.SYS file, press Y at the prompt to process the AUTOEXEC.BAT file. When your computer stops responding, note which program it is trying to load and carry out the procedure in the following section.
Your computer stops responding while MemMaker is loading a program or device driver other than EMM386.
To load your program or device driver properly
1. When your computer stops responding, restart it by pressing CTRL+ALT+DEL, and then display the “Cancel and undo all changes”
option by pressing the SPACEBAR twice, and then pressing ENTER. Your computer restarts with its original memory configuration.
2. Restart the MemMaker program by typing memmaker at the command prompt. When the “Welcome to MemMaker” screen appears, press ENTER.
3. When the second MemMaker screen appears, press the SPACEBAR to select “Custom Setup,” and then press ENTER. Continue with the
MemMaker program until the Advanced Options screen appears. Press the SPACEBAR to change the “No” beside “Specify which drivers and TSRs to include during optimization?” to “Yes.”
4. Press ENTER. If you use Windows, MemMaker might prompt you to pro-vide more information. If it does, follow the instructions on your screen.
5. One by one, MemMaker prompts you to include device drivers and pro-grams in the optimization process. Press ENTER each time you are prompted, except when you are prompted to include the device driver or program that caused your computer to stop responding. When you are prompted to include this device driver or program, press the SPACEBAR to select “No,” and then press ENTER. Follow the instructions on your screen.
6. MemMaker will restart your computer. If your computer stops responding when MemMaker tries to load a different program or device driver, repeat steps 1 through 5.
If your computer stops responding again, carry out the procedure in “You have tried the troubleshooting procedures, and your computer still stops responding when you run MemMaker” later in this chapter.
Your computer stops responding again after “the MemMaker will now restart your computer to test the new memory configuration” screen appears.
To properly load the program or device driver that causes your computer to stop responding
1. Restart your computer by pressing CTRL+ALT+DEL, and then choose the
“Exit and undo changes” option by pressing the SPACEBAR, and then pressing ENTER. Your computer restarts with its original memory configuration.
2. Restart the MemMaker program by typing memmaker at the command prompt. When the “Welcome to MemMaker” screen appears, press ENTER.
3. When the second MemMaker screen appears, press the SPACEBAR to select ‘Custom Setup,” and then press ENTER. Continue with the
MemMaker program until the Advanced Options screen appears. Press the SPACEBAR to change the “No” beside “Specify which drivers and TSRs to include during optimization?” to “Yes.”
4. Press ENTER. If you use Windows, MemMaker might prompt you to pro-vide more information. If it does, follow the instructions on your screen.
5. One by one, MemMaker prompts you to include device drivers and pro-grams in the optimization process. Press ENTER each time you are prompted, except when you are prompted to include the device driver or program that caused your computer to stop responding. When you are prompted to include this device driver or program, press the SPACEBAR to select “No,” and then press ENTER. Follow the instructions on your screen.
6. MemMaker will restart your computer. If your computer stops responding when MemMaker tries to load a different program or device driver, repeat steps 1 through 5.
If your computer stops responding again, carry out the procedure in the following section.
You have tried the troubleshooting procedures, and your computer still stops responding when you run MemMaker.
To try an additional troubleshooting technique
1. When your computer stops responding, restart it by pressing
CTRL+ALT+DEL, and then select the “Cancel and undo all changes” option or the “Exit and undo changes” option, and then press ENTER.
2. When the MS-DOS command prompt appears, open your CONFIG.SYS file in a text editor. Look for a command that loads EMM386.EXE. If your CONFIG.SYS file does not contain the command that loads EMM386, insert it on a new line below the device command that loads HIMEM.SYS.
3. Save your changes and quit the text editor.
For additional information, see the section “You installed a hardware device and you computer stopped working correctly” in the chapter
“Diagnosing and Solving Problems.” You should also refer to the README.TXT file in your DOS directory.