CHAPTER II – STUDY 1: EXAMINING THE EFFECTS OF RELATIONSHIP
2.7 Conclusions
In conclusion, the goal of this research project was to understand how RM can be used to influence employees’ intent to stay in an organization. I created a new, internally focused
conceptualization of RM, and used MA-SEM to analyze the conceptual models. Using Meyer and Allen’s (1991) three-component conceptualization of commitment provided a deeper understanding of how different types of RM affect each of the components of commitment, and, in turn, how each component of commitment affects intent to stay. I hope this new conceptualization will help solve some of the mystery that still surrounds employee retention, perhaps helping to create new ways to incentivize talented knowledge workers in the growing services sector.
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