Before you start using FirstClass with a modem, ensure that you have set up FirstClass and your computer so that they work together correctly with your particular modem. To do this, you must configure the modem connec- tion file.
The modem connection file provided with FirstClass is named MODEM.FCP, and is in the FCP folder. All settings documents connecting to FirstClass using MODEM.FCP use the same modem configuration. You only need to change the modem configuration if you install a different type of modem or connect the modem to a different serial port. To configure the modem con- nection, follow these steps.
1) Make sure you have connected your modem to your computer as spec- ified in the modem documentation.
2) Open the settings document, as described in “Configuring the settings document for a modem connection” on page 31.
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4) For Connect Via, select MODEM.FCP. (You may have already done so when you configured your settings document in “Configuring the set- tings document for a modem connection” on page 31.)
5) Click Setup.
6) Set up the Connection options.
Modem: The type of modem installed on your computer. If your modem
does not appear in the list, select a compatible modem with the same speed as your modem. (For example, if your modem is a V.32bis modem, select Hayes-Compatible 14400.)
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If you cannot find a suitable modem type in this list, you may be able to find one in the Other file. This self-extracting archive, located on the installation disk, contains additional modem configuration files. Dou- ble-click to create an Other Modems folder which contains the addi- tional modem configuration files. To install an individual file from this folder for use by the FirstClass Client, drag it from the Other Modems folder into the Modems folder. Drag only the file you require, or the cli- ent will take a long time to produce the pop-up list of available modems.
If you cannot find a suitable modem type in the Other Modems folder, contact your FirstClass administrator for assistance.
Port: Select the port to which your modem is connected (for example,
Modem Port).
Phone: Select Pulse if you have a dial phone, Tone if you have a touch
tone phone.
Speaker: Optional. Turn your modem speaker on or off, if you want.
Some modems are not affected by this selection.
Script: Optional. If you require a special connection script to connect to
the FirstClass Server, select the appropriate connection script. For more information, refer to Appendix G, “Connection scripts”, or contact your FirstClass administrator.
7) In the Cable Options section, select On in the H/W Handshake field if your modem supports hardware handshaking, and if it is recom- mended in the Comments field on this form.
Do not change any other Cable and Speed options unless instructed to do so by your FirstClass administrator, or by SoftArc Technical Support. When you select a modem, the Cable and Speed options are automati- cally set to the value appropriate for that modem.
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The modem selected for this example is Hayes Ultra.
8) Click Save.
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Connecting to FirstClass
Before you can use any FirstClass features, you must connect to a FirstClass system and supply a user ID and password to identify yourself. This process is known as logging in. If you don’t have a user ID, contact your FirstClass administrator. You might also be able to auto-register with the FirstClass system. For more information, refer to “Auto-registering” on page 42.
Logging into FirstClass
To log into a FirstClass system, follow these steps.
1) Double-click the settings document for your FirstClass system.
The Login form appears. The following example includes a customized splash screen that shows you which system you are connecting to.
The Service field shows the name of the settings document you are using.
If you clicked login Automatically in your settings document, as described in “Preparing the settings document” on page 25, you log in automatically. If the login is successful, your FirstClass desktop appears.
2) For User ID, type the user ID you use to log into the FirstClass Server. If you have forgotten your user ID, contact your FirstClass administra- tor. (If your user ID was saved in the settings document, as described
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in “Preparing the settings document” on page 25, your user ID appears automatically in this field.)
If you have not logged into this FirstClass system before, and auto-reg- istration is permitted, you may auto-register. For more information, refer to “Auto-registering” on page 42.
3) For Password, type the password you use to log into the FirstClass Server. If you have forgotten your password, contact your FirstClass administrator. (If your password was saved in the settings document, as described in “Preparing the settings document” on page 25, your password appears automatically in this field.)
To change your password you must be logged into FirstClass. For instructions, refer to “Changing your password” on page 112. 4) Click Login to start the connection to the FirstClass Server.
Note: If the login was not successful, check that you have configured your settings document correctly. If your settings document is config- ured correctly for the protocol you selected, and you still cannot log in, your FirstClass system may not support the protocol you selected. For assistance, contact your FirstClass administrator.