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“Managing the Outbound Call Routing Groups,” on page175•
“Configuring Outbound Call Codec Selection Codes,” on page177Configuring Vertical (Supplementary) Service Codes
Users can enter vertical (supplementary) service codes, also known as star (*) codes, to activate special calling features, such as *69 for call return. The SPA9000 Voice System is pre-configured with default star codes, but you can customize them for your site. The codes are automatically appended to the dial plan.
STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See “Connecting to the SPA9000 Administration Web Server,” on page 27).
STEP 2 Click Voice tab > Regional.
STEP 3 Scroll down to the Vertical Service Activation Codes area or the Vertical Service Announcement Codes section.
Advanced Topics in SPA9000 Administration
Advanced Call Control and Routing
A
SPA9000 Voice > Regional: Vertical Service Activation Codes, Announcement Codes
STEP 4 Edit the codes, as needed.
STEP 5 If desired, enter referral services and feature call services codes. For more
information, see Appendix B, "SPA9000 Field Reference," ”Regional page” section on page 224.
NOTE The * codes should not conflict with any of the other vertical service codes internally processed by the SPA9000. You can empty the corresponding
*code that you do not want to SPA9000 to process.
STEP 6 Click Submit All Changes. For more information about each field, see “Vertical Service Activation Codes section,” on page 231.
Every station belongs to an outbound call routing group. You can leave all stations in the default group, or you can assign selected stations to groups for the purpose of routing their outbound calls to preferred lines.
USE CASE EXAMPLE: A company has three sales teams (New York, Los Angeles, and London) that work in an office in New York City. Calls from the New York sales team need to go out through the local PSTN lines. Calls from the Los Angeles team need to go out through an ITSP account with a Los Angeles DID number. Likewise, calls from the London sales team need to go out through an ITSP account with a London DID number. During peak call periods, if a preferred line is unavailable, calls can be routed through the general use ITSP account.
SOLUTION: The administrator creates three call routing groups and assigns client stations to them. For each group, the administrator also defines the preferred line interfaces, in order.
Call Routing Group Membership
Every station belongs to one or more of the following call routing groups:
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Default Group: The Default Group includes any station that is not assigned to another group.USE CASE EXAMPLE: Non-sales personnel remain in this group.
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Group 1 -4: Groups 1-4 include the stations that are identified in the Group 1 User ID... Group 4 User ID fields. If the user ID matches more than one group, then the smallest group number is assumed. You can add a station to a group by entering the user ID, or you can add a range of stations by entering numbers and wildcard characters.USE CASE EXAMPLE: The administrator enters the station user IDs for each group in the following fields:
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Group 1 User ID: 11?This group includes stations 110 through 119, which are used by the New York team.
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Group 2 User ID: 101, 102, 103This group includes stations 101, 102, and 103, which are used by the Los Angeles team.
Advanced Topics in SPA9000 Administration
Advanced Call Control and Routing
A
Call Routing Group Line Preference
After you create a group, you must enter a list of lines, in the preferred order. When a group member places a call, the SPA9000 chooses the first line in the list. If it is unavailable, the SPA9000 chooses the next line, and so on, until an available line is found. To enter the lines, type the line numbers in the desired order, separated by commas.
NOTE The field cannot be left blank.
USE CASE EXAMPLE: The administrator enters the line preferences for each group in the following fields:
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Group 1 Line: 2,1Outbound calls from Group 1 (New York) go out through Line 2 (SPA400 connected to PSTN lines). If that line interface is not available, calls can go out through Line 1 (general use ITSP account).
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Group 2 Line: 3,1Outbound calls from Group 2 (Los Angeles) go out through Line 3 (ITSP account with a Los Angles DID number). If that line interface is not available, calls can go out through Line 1 (general use ITSP account).
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Group 3 Line: 4,1Outbound calls from Group 3 (London) go out through Line 4 (ITSP account with a London DID number). If that line interface is not available, calls can go out through Line 1 (general use ITSP account).
Configuring an Outbound Call Routing Group
Follow this procedure to configure an outbound call routing group.
STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See “Connecting to the SPA9000 Administration Web Server,” on page 27).
STEP 2 Click Voice tab > SIP.
STEP 3 Scroll down to the PBX Parameters section.
STEP 4 In the Group 1 User ID field, or other desired Group User ID field, enter the user IDs for the stations that you want to include. For more information, see “Call Routing Group Membership,” on page175.
in the order of preference. For more information, see “Call Routing Group Line Preference,” on page176.
NOTE As you make your entries, read the field labels to distinguish between the fields for Group 1 User ID ... Group 4 User ID and Group 1 Line ... Group 4 Line.
STEP 6 Click Submit All Changes.
STEP 7 To verify your progress, place a call to a phone that has caller ID, and confirm that the expected number appears.