1 Tst Config 2 JRC LAN
CHAPTER 8. Software updating
E) Confirm the updated software version
Confirm the software version after updating, to check that JUE-501/JUE-251 software is correctly updated or not.
(For details, refer to “8.3. Confirm the update software version”) NOTE
We recommend you to backup your settings before updating software though software update doesn’t reset your settings.
8-9
OFF 8.4.1 Start in Safe Mode
In this subsection, the way of starting JUE-501/JUE-251 in safe mode is described. Software updating and factory resetting is available in safe mode.
1. Turn OFF the power supply of JUE-501/JUE-251.
2. Turn ON the power supply of JUE-501/JUE-251 with pressing the FN (function) button (right side button of the Handset).
3. Leave your finger from FN button when Ready LED lamp of BDE lit in red.
* Nothing is displayed on Handset when the system has been booted in safe mode.
FN button (Right side button)
READY LED
8.4.2 Set your PC
The IP address of the main unit is set to “192.168.128.100” in Safe Mode even when you have changed it in Main Mode. Do not connect any router or other equipments. Connect your PC directly to JUE-501/JUE-251.
For more information about connecting your PC with JUE-501/JUE-251, refer to [Sec. 7.1 Serviceman log-in (Web interface)].
8-11 8.4.3 Update software in safe mode
Note
・Do not turn OFF the power supply of JUE-501/JUE-251 and/or PC during the software forwarding or updating
・Application software forwarding or updating takes up to 3 minutes.
・Main software forwarding or updating takes up to 10 minutes.
1. Launch your Web browser* and enter the URL box “192.168.128.100”.
* While JUE-501/JUE-251 officially supports Microsoft Internet Explorer7 and Mozilla Firefox3.6, their upper version can be available when they have compatible system.
・ The Safe Mode screen will appear.
If you can not access the main unit, please check the IP address of your PC.
2. Click [Software Update] on the left [menu] panel.
・[Software Update] screen will be displayed.
3. Click [Browse] button. Then file selection dialog will appear.
4. Select the file you have downloaded at the step a) or [8.1 Download the latest software] and click [Open].
8-13 5. Click [Update] button.
・ The [Update] button changes into disable (gray).
・ Wait until the [Update] button recovered and the update was completed.
6. Check the result.
・ [Success] is displayed when the update finished successfully. Then, reboot your system.
・ [Error] is displayed when the update has failed. Go to the next page.
NOTE
* Please do not operate your Web browser until the result is printed. It may take more than 3 minutes.
* In the case of unresponsiveness in 5 minutes, please retry software updating with following page D-8 of this manual from A) to E).
When software update is failed
Update is failed when “Update Error” is printed on your Web browser.
Check the error code below. Turn off your JUE-501/JUE-251 and retry updating by following the Software Updating Procedure in Safe Mode (on page D-8 of this manual) from A) to E).
Table 8.4 Software updating error code
Code Supposed cause
1 The system is under the software updating already.
2~13 and 17 Internal error.
14~16 The file you uploaded is wrong file.
21~31 It failed in uploading the file.
8-15
OFF Recovery procedure when software update is failed
1. Turn OFF the power supply of JUE-501/JUE-251.
2. Repeat from the 2nd step ([8.4.1 Start in Safe Mode]) of software updating procedure in safe mode (on page D-8 of this manual).
Software downgrading procedure
If you have any problems caused by upgrading, you can downgrade the software.
A) Turn OFF the power supply of JUE-501/JUE-251.
B) Repeat from the 2nd step ([8.4.1 Start in Safe Mode]) of software updating procedure in safe mode (on page 8-8 of this manual). Use [JUE251-501_App_xxxx.jrc] in CD-ROM, instead of the downloaded file [JUE251-501_App_xxx.jrc].
Supplementary explanation
Return JUE-501/JUE-251 to the factory default with following a) to c) bellow.
a) Turn off JUE-501/JUE-251.
b) Turn on JUE-501/JUE-251 with reset button pressed. The reset button is on the back panel.
Press reset button with ball point pen, paperclip or something of that nature.
* Please do not press reset button forcefully. It may case a trouble.
c) Release the reset button after the Ready LED on front panel lit in orange.
* Returning to the factory default is also available on Web interface with Admin users. For more information, refer to [Sec. 6.5.9 Reset to Factory Default] of instruction manual.
Reset button
8-17 8.5. Software Release History Below table shows the release history of JUE-501/JUE-251 software and their changes they introduced. BDE -App Adding Function Improvement 01.14Initial releaseInitial release 01.22
- Multi-Voice function with Vocality Basics Multivoice - Bridge mode for PS connection - User registration function for ISDN dialup from shore side
- Character checking function of APN (Access Point Name) user name and password is improved to accept special characters. 01.23 - None - The 2-wire telephone outgoing call and ISDN incoming/outgoing call are rarely impossible, these problems are improved.
9-1
CHAPTER 9. Troubleshooting
JUE-501 and JUE-251 has various functions shown below, they are useful for maintenance and early finding of troubles. By [Diagnostic] menu, the self-diagnosis function checks the internal circuitry of JUE-501/JUE-251 and displays its result at once. And by [Alarm Pack] menu, its function automatically stores and displays an alarm data occurred in the system.
9.1 Diagnostic
To enter the Diagnostic screen, select “Diagnostic” from the left [menu] panel on Web browser (Authority more than “Admin” is needed).
User can stack the syslog messages of JUE-501/JUE251 to user-specified server. A syslog server application which can receive syslog protocol (no.514 UDP port) needs to be activated on the specified server PC. The level of stacking data is defined by the user. Syslog messages with upper level will be stacked.
User can also confirm whether the line being allocated to JUE-501/JUE-251 is active or not by sending ping packet from selected global IP address.
NOTE
・ Please do not display any other page or shut down your Web browser, while the ping result is being reported on the page.
・ The service type to send ping packet is depending on the source IP address.
・ There is a possibility to get unexpected communication fee charged by sending and receiving ping packet.
・ JRC is indemnified for any communication fee troubles using this function except as outlined in the product warranty and by limitation of law.
9.2 Alarm Pack
9.2.1 Check Alarm Pack on Web browser
To enter the Alarmpack screen, open “System Log” menu on the left [menu] panel and select “Alarmpack”.
On this screen, current alarm information and alarm history (maximum 50 cases) can be displayed.
Serial No.
1) IMEI No. International Mobile Equipment Identity number (15 digits) IMEI is the unique number to identify the terminal.
2) JRC No. JRC serial number (7digits)
3) MAC 1 MAC address for Ext WAN Ethernet Port.
4) MAC 2 MAC address for User LAN Ethernet Port and JRC LAN Ethernet Port.
Maintenance No.
5) ADE-Boot ADE Boot maintenance number
Fig. 6.4.6.1a Alarmpack Screen
Table 6.4.6.1a Contents of Alarmpack Screen
9-3 6) ADE-Main ADE maintenance number 7) BDE-Boot BDE Boot maintenance number 8) BDE-Safe BDE Safe mode maintenance number 9) BDE-Main BDE maintenance number
10) BDE-App BDE Application maintenance number 11) Service Class Inmarsat Class number
8 is for FBB500 system and 9 is for FB250 system.
Buttons
12) File Displays Alarmpack in the CSV text format.
*If this function is executed by multiple PCs simultaneously, the file may be damaged. In this case, obtain the file again.
* Follow the PC manual to save the data.
13) Expand (Shrink) All Displays (closes) Alarmpack all
14) Expand (Shrink) ADE Displays (closes) Alarmpack of ADE part for all the log 15) Expand (Shrink) BDE Displays (closes) Alarmpack of BDE part for all the log 16) Expand (Shrink) MDM Displays (closes) Alarmpack of MDM part for all the log 17) Current Current information
18) n Logged information (a maximum of 50 logs)
19) Time Logging time (DD/MMM/YYYY 00：00：00) (UTC) 20) All Displays Alarmpack all for the selected log
21) ADE Displays Alarmpack of ADE part for the selected log 22) BDE Displays Alarmpack of BDE part for the selected log 23) MDM Displays Alarmpack of MDM part for selected the log
Each Alarm information has three parts―ADE (Above Deck Equipment) part, BDE (Below Deck Equipment) part and MDM (MoDeM) part.
The detail explanation for each contents are described in [Sec. 9.2.3 Detail Explanation for Alarmpack Contents].
1. ADE part
2. BDE part
3. MDM part
Fig. 6.4.6.1c Alarmpack BDE part
Table 6.4.6.1d Contents of Alarmpack MDM part Fig. 6.4.6.1b Alarmpack ADE part
9-5 9.2.2 Check Alarm Pack on Handset
Alarm pack can be checked by Handset also. Display [8 Alarm Pack] screen from [Top menu screen] of Handset, then press OK.
The latest 10 alarm data are displayed in [Alarm history screen]. Select the data and press OK, then [Unit selection menu] is displayed with the *mark on the unit, which has an error. Position the cursor on * marked unit and press OK, then troubled spot and its cause will be confirmed.
The detail explanations for each contents are described in [Sec. 9.2.3 Detail Explanation for Alarmpack Contents].
The screen is scrolled line by line with buttons.
xplanation for Alarmpack Contents Table 9.2 Explanation of Alarm Pack Items (Handset display) Contents Possible value Remarks EIRP Displays transmission level 0.0 to 22.0 A number between 5 and 15 is displayed during communication in normal state. ADETmp (ADE) Displays detection value of temperature sensor of inner ADE Radome +0.0 Fixed to +0.0 for JUE-501/JUE-251. (This item is used only for JUE-250) HPATmp (HPA) Displays detection value of temperature sensor of HPA section -125 to +125About 0 to 30 degrees higher compared with the outside temperature. SAT AZ SAT EL Displays Azimuth/Elevation of the satellite. AZ/0.0 to 359.9 EL/0.0 to 90.0
Displays satellite angles which are calculated from ship’s position by ADE. They are not actual angle of antenna. BR Displays bearing angle of the antenna 0.0 to 359.9
Displays the actual antenna direction in horizontal plane, as ship’s bow is 0, starboard is 90, aft is 180 and portside is 270 degrees. EL Displays the elevation angle of the antenna -25.0 to 120.0
Displays the actual antenna elevation angle in vertical plane, as horizontal is 0, zenith is 90 degrees. Cross EL Displays the cross elevation angle of the antenna. (Only for JUE-501.) -30.0 to 30.0 Display the actual antenna cross elevation angle in +/-30 degrees. RSSI-1 Displays the tracking-signal value for radio wave tracking (direction face) 0 Fixed to +0.0 for JUE-501/JUE-251. (This item is used only for JUE-500/JUE-250)
9-7 RSSI-2 Displays the receiving signal level from the satellite.0 to 250
Displays strength of received radio wave from satellite. The values around 170 are displayed in normal status. Lower value will be displayed when satellite tracking could not be executed or blocking is occurred. Search-Sts (ADE Search) Displays the satellite search status of ADE 0 to 5
0: Before the starting satellite search 1: In the satellite search status 2 to 4: In the satellite tracking status (normal) 5: Satellite search is failed Track Mode Tracking Mode of the antenna
Auto GPSHD Sensor Unknown
Auto is displayed normally. GPSHD is displayed when the signal for step track becomes weak under the condition of GPSHD. Sensor is displayed when the signal for step track becomes weak without the condition of GPSHD. ADE-GPS (GPS Status) Displays the reception status of GPS unit.
Cold Start Unfix 2D Fix 3D Fix
Normally, the status is turned to 2D or 3D Fix, after power switch is ON. Communication cannot start when GPS is not received.
ADE GPSHDGPS heading value 0.0 ~ 359.9
GPS heading value is the heading value estimated by the variation of ship’s position. Ship’s peed more than about 7 knots, GPS accuracy more than2D-fix, and HDOP less than 1.5 are required for getting GPSHD.
PLL LockDet Displays that PLL function of ADE operates normally.
OFF: Unlock ON: Lock
Basically ON is displayed. Displaying OFF indicates that tracking malfunction is occurred. It is no problem, when GYRO is used. Globalbeam Global Beam channel 0, 3200~19600 WRF Filter Using filter Narrow Wide
Narrow band filter is used to prevent interference from any other radio waves. Wide band filter is used for a navigation system to receive the satellite signal directly. Narrow band filter is used as a default. WRF Port Displays setting of WRF Port use.
Enable Disable Auto
“Enable” uses wide band filter. “Disable” uses narrow band filter and prevents interference of any other radio waves. ”Auto” changes the using filter automatically by following WRF settings on Setting Screen. WRF MoniWRF Monitor 0~253 The converted value of Analog to Digital. Rol-Ave Average value of Rolling for last 6 min -40.0 to +40.0 Pit-Ave Average value of Pitching for last 6 min -40.0 to +40.0 VibX-Ave Average value of X vibration for last 6 min (unit: G) -6.0 to +6.0 VibY-Ave Average value of Y vibration for last 6 min (unit: G) -6.0 to +6.0 VibZ-Ave Average value of Z vibration for last 6 min (unit: G) -6.0 to +6.0 Rol-Max Maximum value of Rolling for last 6 min -40.0 to +40.0 Pit- Max Maximum value of Pitching for last 6 min -40.0 to +40.0
9-9 VibX- Max Maximum value of X vibration for last 6 min (unit: G) -6.0 to +6.0 VibY- Max Maximum value of Y vibration for last 6 min (unit: G) -6.0 to +6.0 VibZ- Max Maximum value of Z vibration for last 6 min (unit: G) -6.0 to +6.0
ADE (Alarm bit display) ->refer to Alarm 1)Alarm bit display of ADE A:0000000000 00 Detail is shown in below table SAT Displays the satellite’s name and longitude which is used.
AMER W:98.0 APAC E143.5 EMEA E25.0 ---- Spot beamDisplays spot beam IDDisplay the receiving spot beam number. REC Displays receiving level 0 to 100 Displays approx. 60 in normal status HD Heading value0.0~359.9 BDE-Sts (BDE Status)Displays the status of BDE EX) CS PS READY Latitude Displays ship’s latitude ddd゜mm’ ss” [N,S]
BDE GPS Using GPS
built-in Ext Test
“built-in” represents the GPS on ADE is in use and “Ext” represents external GPS is in use. Test is displayed when the “GPS Edit” is set to “ON” on the Test Config screen.
GPS-Sts (GPS Status) GPS fix status
Cold Start Unfix 2D Fix 3D Fix
Normally, the status is turned to 2D/3D Fix, after power switch is ON. Communication cannot start when GPS is not received. It may take receiving time longer, when the GPS hard to captures the satellite. GPS-Time GPS UTC hh:mm:ss dd/MMM/yyyy Longitude Displays ship’s longitude ddd゜mm’ ss” [E,W] ExtGPS Displays setting of external GPS use.
OFF LAN NMEA(4.8k) NMEA(38.4k) ExtGPS DataReceiving GPS sentence
None GGA ZDA GYRO (Tracking)Displays satellite tracking method. GYRO type is displayed when it is used.
Auto SYNC/STEP LAN NMEA(4.8k) NMEA(38.4k) NSKDIPSWNSK Unit Dip-SW XX (00 ~ FF ) CableLoss Displays approx. cable loss between ADE and BDE Cable. 0.0 to 50.0 This value is depending on cable type and length. Approx. 10 is displayed by using standard cable. CalibErr Calibration Error Code 0 to 255
9-11 UpdateErr Updating result 0 Fixed to +0.0 for JUE-501/JUE-251. (This item is used only for JUE-500/JUE-250) RX Mode (Ch Type) Receiving Channel type
T025Q T1Q T1X T45X
T025Q: F80T0.25Q (Global) T1Q: F80T1Q (Regional) T1X: F80T1X (Regional / Narrow) T45X: F80T4.5X (Narrow) ATT BDE attenuator value 0~255 IMSI IMSI value stored in SIM card 12 digit figure BZ (Buzzer)Buzzer Connection status nnnn 0 represents “not connected” and 1 represents “connected”. BTN (Button) Button Connection status nnnn 0 represents “not connected” and 1 represents “connected”. LAN Ethernet Link status nnnnnn
0 represents “not connected” and 1 represents “connected”. The order is User LAN 1 to User LAN 4, JRC LAN and Ext WAN. Tick The timer since system boot 0xnnnnnnnn
BDE (Alarm bit display) ->refer to Alarm 2)Alarm bit display of BDE A:0000000000 00 Detail is shown in below table C/No Carrier / Noise ratio 40.0 to 67.0 RxChIdx (RX Ch Index) Receiving channel index 0, 6400 to 39280
MDM RxBr (Rx Bearer) Receiving Bearer 0~3
0: F80T0.25Q (Global) 1: F80T1Q (Regional) 2: F80T1X (Regional / Narrow) 3: F80T4.5X (Narrow)
RxOffset Receiving frequency offset 0 or 1 0: No offset 1: offset enabled BDE Temp BDE Temperature -125 to +125 HALAcqSts HAL Acquisition Status 0 to 6
0: Initial acquisition success 1: Initial acquisition failure 2: NA (Not Applicable) 3: Warm acquisition success 4: Cold acquisition success 5: Cold acquisition failure 6: Warm acquisition failure L1 HW Err L1 Hardware Error detect 0 or 1 0: OK 1: NG (Please reset the system.) (A) Modem alarm bit 0 or 1
9-13 Please reboot the terminal, when you find any errors. If the terminal repeats the error, please confirm and replace the unit according to the below table. Alarm 1) (ADE Alarm bit display) ADE Contents/Cause of alarm
Normal/ Abnormal determine value
Assumed breakdown unitCountermeasure Remarks 1 Control error
More than 5 degrees of error is detected continuously for 5 minutes. At least one axis-error is detected on the three axes.
0;NORM 1;ALM
・ADU ・EL sensor ・Rate sensor ・Motor ・Harness
Replace ADE
EL sensor or motor might be a cause of this alarm. “AXIS” is displayed on Alarmpack of Web menu. 2 Acceleration sensor error
More than 40 degrees of tilt is detected continuously for 3 minutes. An error is detected on X or Y-axis.
0;NORM 1;ALM
・ADU ・EL sensor ・Rate sensor ・Motor ・Harness
Replace ADE.
EL sensor or ADU might be a cause of this alarm. “ACC” is displayed on Alarmpack of Web menu. 3 Rate sensor error
60 degrees/s writing speed is detected continuously 5 minutes.
0;NORM 1;ALM
・ADU ・Rate sensor ・Harness
Replace ADE.
Rate sensor or ADU might be a cause of this alarm. “RATE” is displayed on Alarmpack of Web menu. 4 Memory error Read/Write error of Internal and external RAM is occurred.
0;NORM 1;ALM ・ADU Replace ADE ADU might be a cause of this alarm. “MEM” is displayed on Alarmpack of Web menu.
Off power alarm Detected output power in spite of setting of PA-off.
0;NORM 1;ALM
・ADU ・BDE Replace ADE or BDE.
ADU might be a cause of this alarm. “OFFPWR” is displayed on Alarmpack of Web menu. High power alarmTransmit power exceeded 10dB of specified EIRP.
0;NORM 1;ALM
・ADU ・BDE Replace ADE or BDE. error Transmit burst exceeded 20ms of specified value
0;NORM 1;ALM
・ADU ・BDE Replace ADE or BDE
ADU might be a cause of this alarm. This alarm may occur when the transmitted carrier is returned to ADU by the reflection of surroundings. “HIPWR” or “BST” is displayed on Alarmpack of Web menu. Program error The program is activated in boot area. 0;NORM 1;ALM ・ADU
・Re-upload the program ・Replace ADE (when re-upload is impossible)
“PRG” is displayed on Alarmpack of Web menu. FAN error No used 0;NORM 1;ALM JUE-501/JUE-251 has no fans in it. Internal GPS alarm
BDE could not receive the data (2D Fix or higher) continuously 10 minutes.
0;NORM 1;ALM
・GPS antenna ・ADU Replace ADE
Along with GPS antenna failure or ADU failure, this alarm may occur when the GPS antenna is blocked by obstructions. “GPS” is displayed on Alarmpack of Web menu.
9-15 11External GPS alarm
BDE could not receive the data (2D Fix or higher) from external GPS continuously 10 minutes.
0;NORM 1;ALM “EGPS” is displayed on Alarmpack of Web menu. 12 PLL Lock alarm
Tracking malfunction is occurred. It is no problem, when Gyro is used.
0;NORM 1;ALM ・PLL Alarm 2) (BDE Alarm bit display) BDE Contents/Cause of alarm
Normal/ Abnormal determine value
Assumed breakdown unitCountermeasure Remarks 1
Cable Calibration error
ADE-BDE cable offset is failed when the system is activated.
0;NORM 1;ALM
・Poor connection of ADE-BDE cable ・ADE-BDE cable loss is abnormally large. ・ADU ・BDE
・Confirm cable connection ・Replace Cable ・Replace ADE or BDE
BDE might be a cause of this alarm. “CALIB” is displayed on Alarmpack of Web menu. 2
ADE communication error
Communication error between BDE-ADE is occurred.
0;NORM 1;ALM
・ Poor connection of ADE-BDE cable ・ ADE ・BDE
・ Confirm the cable connection of coax cable. ・ Replace ADE or BDE.
“ADE” is displayed on Alarmpack of Web menu. 3
Handset communication error
Communication error between BDE-Handset is occurred
0;NORM 1;ALM
・Poor connection of Handset cable ・Handset ・BDE
・Confirm the cable connection ・Replace Handset ・Replace BDE BDE might be a cause of this alarm. “HS” is displayed on Alarmpack of Web menu.
GYRO Communicati on error Communication error between BDE and GYRO
0;NORM 1;ALM
・Poor connection BDE and GYRO I/F unit. ・Wrong cable connection in GYRO I/F unit. ・GYRO I/F unit ・BDE
・Confirm cable connection between BDE and GYRO I/F unit ・Replace GYRO I/F unit ・Replace BDE
“GYRO” is displayed on Alarmpack of Web menu. Buzzer Communicati on error
Communication error between BDE and Buzzer
0;NORM 1;ALM
・Poor connection BDE and Buzzer. ・Buzzer ・BDE
・Confirm cable connection between BDE and Buzzer ・Replace Buzzer ・Replace BDE
“BZ” is displayed on Alarmpack of Web menu. Button Communicati on error
Communication error between BDE and Button
0;NORM 1;ALM
・Poor connection BDE and Button. ・Button ・BDE
・Confirm cable connection between BDE and Button ・Replace Button ・Replace BDE
“BT” is displayed on Alarmpack of Web menu. GYRO I/F interruption does not occur although Sync is selected
GYRO I/F interruption error 0;NORM 1;ALM
・Setting of GYRO I/F unit is wrong.
・Confirm dip switch setting of GYRO I/F unit.
“NOINT” is displayed on Alarmpack of Web menu GYRO I/F detected GYRO I/F Sync impossible 0;NORM 1;ALM
・Setting of GYRO I/F unit is wrong.
・Confirm dip switch setting of GYRO I/F
“SYNCIM” is displayed on Alarmpack of Web menu
9-17
non-existed signal when Sync is selected
unit. 9
GYRO I/F detected non-existed signal when Step is selected
GYRO I/F Step impossible 0;NORM 1;ALM
・Setting of GYRO I/F unit is wrong.
・Confirm dip switch setting of GYRO I/F unit.
“STEPIM” is displayed on Alarmpack of Web menu 10
GYRO I/F detected signal on R1 R2 when Step is selected
GYRO I/F R1 R2 detected 0;NORM 1;ALM
・Setting of GYRO I/F unit is wrong.
・Confirm dip switch setting of GYRO I/F unit.
“RDET” is displayed on Alarmpack of Web menu 11
GYRO I/F WDT Over flow is occurred
GYRO I/F WDT Over flow0;NORM 1;ALM
・Setting of GYRO I/F unit is wrong. ・GYRO I/F unit
・Confirm dip switch setting of GYRO I/F unit. ・Replace GYRO I/F unit
・Confirm dip switch setting of GYRO I/F unit. ・Replace GYRO I/F unit