PCS 400 / 100
Power to a PCS can be provided via a Powered Ethernet PSU connected to the LAN PWR port at the back of the Call Server. The LAN PWR port provides power to the 2 spare pairs on each of the 8 Ethernet ports on front of the Call Server. Therefore, up to 8 PCS 400/100s can be powered via the Powered Ethernet PSU.
Alternatively, the individual STEPS Power over Ethernet PSU or a third party PoE switch can be used.
(Please note that one PoE port cannot be used to provide PoE to ports on a hub or switch connected to this port.)
The PCS 400 can also be powered by a standalone PCS PSU connected directly to the back of the phone. When using these individual power supplies, it is recommended that when powering on/off the PCS 400 that this is done via the power block not via the connection to the phone.
Please note: if a PCMCIA card is required in the PCS 400 a PCS PSU must be used.
1 Connect the PCS to the system via the network or directly to a LAN port on the Call Server
2 The PCS is a DHCP client and must obtain its IP address from a DHCP server.
3 An IPUser licence is required and must be installed before registration (See page 23 for further information.)
4 If the Auto Add Phones feature is turned on the Call Server will automatically register the PCS. (Please refer to page 23 for further details.)
If the Auto Add Phones feature is turned off:
a. From the Management Information list select Unassigned Phones
b. The MAC address of the PCS will identify the unit connected. Click on the unit required
c. From the Status list box select Member d. Click on Submit
e. The unit will now appear under Phones
5 Once the system has registered the PCS a User will be automatically created, configured with the next available extension number.
6 The User’s Initial Phone field displays the name of the module to which the PCS is connected.
The above procedures also apply to non-SpliceCom IP Phones. A list of recommended IP Phones is available from our Marketing department.
Each IP Phone connected can be configured independently, see page 54 for further details.
Please note that a PCS 400 has no storage capabilities and therefore any downloads performed by the User will not be stored permanently.
Viewing the IP address
To determine the IP address of a PCS 400, on the handset press the More Options icon twice and then the Information icon.
The IP address of a PCS 100 is displayed during power up of the phone. Alternatively, after power up press the down arrow on the handset, the IP address will be displayed on the screen.
Press the down arrow or up arrow to return to the previous screen.
A list of the IP address of each PCS 400 and 100 can also be viewed in Manager by selecting System and then IP Addresses..
Setting the IP Address
When connecting a PCS 400/100 to the system for the first time a DHCP server is required to give the PCS an IP address. This address can be viewed as described above. However once connected the PCS 400/100 can be given a static address as follows:
1 Within the Command prompt enter
telnet ip address of PCS 400/100 eg telnet 192.168.0.250
2 You will be prompted for a Username and Password. Enter diag and 7388 respectively.
3 Wait for a # to appear to confirm a connection has been made to the PCS 4 Enter setnet
5 The current configuration will be displayed. You will be asked if you wish to change any of this configuration.
6 Enter y
7 You will be asked how the IP address will be assigned.
8 Delete the d and enter s
9 Follow the onscreen prompts entering the IP address you wish to give the PCS, eg 192.168.0.50, the netmask you wish to use, eg 255.255.255.0 , the IP address of the Gateway (Default Router), eg 192.168.0.1 and the IP address of the TFTP server which will be the IP address of the Call Server to provide software to the PCS during an upgrade, eg 192.168.0.1.
10 At any other prompt make the changes you require otherwise press Enter to leave the option unchanged.
11 You will be asked if you wish to save the changes. Enter y.
14 Telnet will display that the changes are being saved.
15 When finished enter poweroff and the PCS will reboot Please note:
- If a PCS 400 or 100 have the same IP address a warning message will be displayed on the screen.
- To return to using DHCP follow the same instructions above. Enter d when asked how the IP address will be assigned.
- At any prompt you may enter a ? for help on that option or q to quit.
- For further information on working with Telnet please refer to page 188.
PCS 50
The PCS 50 application provides the same telephony functionality as available on the PCS 400.
This application can run as an IP soft phone or be programmed to partner a User’s handset from their PC. The PCS 50 application can be installed on a Windows PC or Mac OS X.
Please note that the PCS obtains the time from the DHCP Server.
Installing the PCS 50 software on a Windows PC 1 Run the PCS 50 set-up file.
2 Select Yes to continue with the installation.
3 Select Next at the Welcome screen.
4 Select where on the PC you wish the software to be loaded. By default, this will be C://Program Files/PCS50. Select Next.
5 Enter a name for the Start Menu folder that will contain the PCS 50 short cut. By default, this will be PCS50. Select Next.
6 Select whether you wish a short cut to be created on your desktop. By default, this option will be ticked. Select Next.
7 The Ready to Install screen will confirm your previous choices. Select Back to make any changes. Select Install when ready.
8 Finally, select whether to launch the PCS 50 application immediately. By default, this option is ticked. Select Finish.
PCS 50 as an IP Soft Phone on a Windows PC
When run the PCS 50 application will use the same method as the PCS 400/100 to register with the system - see page 41 for details. An IPUser licence is required to run a PCS 50 as an
IP Soft Phone. The multi-media PC running this software will require a headset and microphone connected.
The relevant User’s Initial Phone field displays the name of the module to which the PCS is connected.
When run the PCS application will broadcast for a Call Server, if run remotely the PCS must be configured with the IP address of the Call Server (gatekeeper) as follows:
1 Open the Properties of the short cut 2 In the Target field add
-gk ip address of Call Server, eg -gk 192.168.0.1
so that the Target path reads as per the following example:
C:\PCApps\PCS.exe -gk 192.168.0.1 3 Select OK
Alternatively,
1 From the File menu on the PCS 50 select Preference.
2 In the IP Address field enter the address of the Call Server.
Please note: an entry placed in the short cut properties will override entries in the Preferences dialog box.
PCS 50 as a partner to a User’s handset on a Windows PC
The PCS 50 can be run to partner any handset being used on the maximiser system – PCS 10, PCS 5, analogue handset, PCS 400, PCS 100 – giving the user the additional functionality provided by the PCS.
To run the PCS 50 as a partner to a User’s handset perform the following:
1 From the Management Information list select Users
2 Select the User who wishes to use the PCS 50 as a partner to their handset 3 Beside the Initial Phone field click on Go To
4 You will be taken to the port assigned to this User
5 Under the POTS Phone tab or PCS tab, in the Partner Login Code field enter a 1-8 digit access code.
6 Submit the change and you will be returned to the User’s configuration form.
7 Create a short cut to PCS.exe (This is not required if a short cut was created during installation.)
8 Open the Properties of the short cut and in the Target field add the following:
-pots ip address of Phone module:port no,partner login code or
-pots ip address of PCS 400:5001,partner login code or
-pots ip address of PCS 100:5001,partner login code so that the Target path reads as per the following example:
C:\PCApps\PCS.exe -pots 192.168.0.249:5010,1234
Please note:
- The IP address of the Phone Module can be viewed within Manager. Select Modules from the Management Information list and then select the relevant Phone Module, the IP address is displayed.
- Each port on a Phone module and Remote Call Server is given a reference number starting at 5001. Therefore port 1 is referenced as 5001, port 2 as 5002 etc.
- The IP address of a PCS 400 can be viewed by selecting the Information icon from the Home Page toolbar.
- The IP address of a PCS 100 can be viewed by press the down arrow on the handset, the IP address being used by the handset will be displayed. The IP address is also displayed during power up
- The port reference number for a PCS 400/100 will always be 5001.
9 Select OK
10 Double click on the short cut to run the PCS application
11 Once a connection has been made with the system note that the User Name and extension number is displayed at the top of the window.
12 Lift the handset on the phone to confirm that the connection between the PCS 50 and the phone is set up correctly. The dial pad will appear and a call can be made.
Installing the PCS 50 software on a Mac OS X
Double click on the icon for the downloaded PCS50 application. This will unzip the application onto the desktop and create a file called, eg PCS50_MAC.1.0.327.pkg (1.0.327 being the version).
Run the application that is now on the desktop
1 Run the PCS 50 Mac installation (double click on the pkg file) 2 Click the continue button to proceed with the installation
3 Select where on your Mac you wish the software to be installed, by default this will be the applications folder on the main hard disk drive
4 Click the install button if you are happy with where the application is to be installed 5 Once installed launch the application from the correct folder
PCS 50 as IP Soft phone on a Mac OS X
Launch the application and it will follow the same registration process as a PCS 400/100.
If the PCS50 is running remotely you will need to enter the IP address of the Call Server.
1 Open the application
2 Select Preferences from the PCS50 drop down list
3 Enter the IP address of the Call Server into the IP Address field 4 Close and reopen the application
PCS 50 as a Partner to a User’s handset on a Mac OS X
The PCS 50 can be run to partner any handset being used on the maximiser system – PCS 10, PCS 5, analogue handset, PCS 400, PCS 100 – giving the user the additional functionality provided by the PCS.
To run the PCS 50 as a partner to a User’s handset perform the following:
WARNING – Firstly, turn off Auto Add Phones otherwise the application will register as an IP soft phone. Please refer to page 23 for further information.
1 From the Management Information list select Users
2 Select the User who wishes to use the PCS 50 as a partner to their handset 3 Beside the Initial Phone field click on Go To
4 You will be taken to the port assigned to this User
5 Under the POTS Phone tab, in the Partner Login Code field enter a 1-8 digit access code.
6 Submit the change and you will be returned to the User’s configuration form.
7 Open the PCS50 application
8 From the PCS50 drop down list select Preferences
9 Enter the IP address of the Phone Module or PCS 400/100 into the IP address field 10 Enter the relevant port number into the Port Number field, eg 5001
11 Enter the Partner Login Code into the Login Code field 12 Close and reopen the application
Please note:
- The IP address of the Phone Module can be viewed within Manager. Select Modules from the Management Information list and then select the relevant Phone Module, the IP address is displayed.
- Each port on the Phone module is given a reference number starting at 5001. Therefore port 1 is referenced as 5001, port 2 as 5002 etc.
- The IP address of the PCS 400 can be viewed by selecting the Information icon from the Home Page toolbar.
- The IP address of a PCS 100 can be viewed by press the down arrow on the handset. The IP address is also displayed during power up
- The port reference number for a PCS 400/100 will always be 5001.
Please refer to the PCS 400 & 50 User Manual and/or the PCS 100 User Manual for further details on working with the range of Proactive Communication Station solutions.