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CONSUMER SERVICES

In document LI REPORT (1) (Page 38-44)

In consumer services, it includes the service connection, the meter including meter reading, the standby when there is any damage and the bill.

6.1 Service connection

Service is always made by TNB usually headed by a technician who experienced to ensure the connection works smoothly. In this section, they install a line to a home user or factory depending on the applicant. The purpose of extension is to provide energy to the applicant, including low voltage 240 volt line and 415 volt line medium.

Users who want to use the connection from the TNB, the wiring must have a license from the electricity department in advance. Services provided include installing the connection line to a new area, install a line that has been damaged, adding the installation of power lines and distribution lines to homes of the applicant.

6.2 Procedures to apply for service connection

Procedures to apply for continuation of services is as follows: -

i. The applicant must obtain approval from the Department of Electricity (JBE).

ii. JBE will issue licenses for the wiring if the application is approved and meets the conditions set.

iii. Sabah Electricity Sdn. Ltd. To issue the application form to be completed by the applicant.

iv. The applicant must include the documents required and the individual applicant, the plan included peril while the application by the companies such as business license must be included.

v. Applications will be processed by SESB and form a complete and sufficient conditions to be approved by the engineer.

vi. Upon approval, an estimate of the cost of connection is made and the user should pay according to the estimated cost.

Prior to joining costs estimated, TNB will ensure the connection location requested by the applicant in advance. Then, the plan size of the connection is made to facilitate the estimation of cable length and number of columns to be used in the connection. For connections that require longer cables is less than 50 meters, the cost of installation is free and the fee will be charged for the installation if the cable is 50 meters long.

In addition to the cost of cable, the cost of the column is taken into account and price columns are different depending on the type column is used. After all installation is complete, the SESB will ensure that service connection is made immediately. Normally, the installation

work was taken over by the contractors registered with the TNB.

The TNB will responsible after the installation is complete. Therefore, testing the wiring will be made by the TNB to ensure that wiring made safe stuff used by consumers and by the rules and regulations.

When there is damage on the wiring caused by natural disasters such as rain, rush, etc., the TNB responsible for repairing the damage without charging any fee. On the other hand, if damage caused by the negligence of the user, then the fee will be charged to repair the affected user.

6.3 How Connecting Cable

Connecting cables are usually made by the feet, hands SESB. This work will be done if the cable is damaged as a result of the severe short-circuit. Cable jointing work is carried out when the conversion work and connection cable connection to the new terminal be done. There are several ways a normal cable connection is.

i. 3 Core Straigth Through Joint.

ii. Single Core Straigth Through Joint

iii. 3 Core To 3 Single Core.

iv. Cable Termination.

v. Termination To Cable Box.

vi. Cable Termination For Indoor And Outdoor.

6.4 Termination Cable

There are also discussing the provision of cable or the end (cable termination). To

terminaton, it is usually connected to line up to supply voltage to the user's four lines of red (R), yellow (Y), blue (B) and neutral (N) with a phase to phase voltage of 415V and 250V phase to earth. karekteristiknya are:

6.4.1 Termination cable in PPU

6.5 Termination to cable box

The following is the preparation of the cable is placed in the cable box is connected to the switchgear and bushing in the cable box. It's called heat insulation Shringkable Bushing Boots.

This is the type of high voltage cable termination for the 11kV to 33KV.

6.6 Termination cable for outdoor and indoor

This illustrated work is the provision of cable termination for outdoor and indoor in which it is provided with simple tubeshrink (heatshrinkable cable termination). Here is characteristic cable:

Type - For three-core belted paper insulated cable MIND (Cable insulation types of paper).

Voltage - 11kV to 33kV

Here will be described on the cable matters, preparation and method development.

CONCLUSION

Overall, the training industry that I follow in the TNB Pontian for 10 weeks starting from April 26, 2010 to July 2, 2010 has benefited me. Industry training has given me the opportunity to gain experience and learn new things which I had never experienced before.

In the Industrial Training, I have a lot of technicians, assisted by technicians and

engineers in certain parts. With their help and guidance, industrial training I have become really provide the knowledge and experience in many areas. In addition, I also understand the role and connection to the public especially TNB.

Industry Training has also been revealed to me that the real work environment lam. After attending the training industry, I realized that the working environment is very broad and covers many aspects of life. During the period of industrial training, much like the grief and not about the things I have confronted the challenge.

Moreover, this Industry Training has helped me prepare the future of work. Any guidance given to me has opened my mind and helped me become more mature, especially in making things and facing a critical situation. Moreover, this Industry Training has given me a clear picture about the work they do.

So I hope this training will continue as industry and government agencies and private sector will continue to assist by providing an opportunity for students to undergo industrial training in their agencies.

In document LI REPORT (1) (Page 38-44)

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