You can use one of the following methods to select the targeted devices to create a new agent removal request.
● Using the Customer Center Interface
● Using a Text File
IMPORTANT Before you create a new agent removal request, confirm that no agent removal requests or security operations are pending on the device. For more information, see"Minimum System
Requirements For Agent Removal" on page 124.
Using the Customer Center Interface
This method lets you select the targeted devices interactively using the Select Device(s) for Agent Removal dialog in Customer Center.
To remove the agent from a qualifying device:
1. Log in to Customer Center as a user who has been granted permission to create agent removal requests. For more information, see the following topics:
● "Managing Agent Removal Requests" on page 124
● "Creating New Users" on page 100
2. If your organization uses e-mailed Authorization Codes for security services, request an authorization code by completing the task,"Requesting a Security Authorization Code" on page 250.
3. On the navigation pane, click Administration > Account > Create and View Agent Removal Requests.
4. On the Create and View Agent Removal Requests page click Create new request for Agent Removal.
5. On the Select Device(s) for Agent Removal dialog, do the following:
a) In the where Group is field, open the list and select the appropriate Device Group to show a list of devices from which you need to remove the agents.
b) If you want to show devices that meet specific criteria, enter the appropriate information in the fields next to and field.
For example, you may want to show only the devices where the Username field begins with the word Absolute.
c) By default, the list of devices shown in the results grid are limited to only those devices from which you can remove the agent. If you want to show all devices that match the criteria you specified, clear the Show eligible devices only checkbox.
d) By default, all the devices that match your specified criteria are shown in the list. If you want to show only the devices that are dormant, select the Show Dormant Devices only
checkbox.
e) Click Filter. The Select Device(s) for Agent Removal dialog refreshes to show a list of devices matching your criteria.
f) In the results grid, select the devices by doing one of the following in the far left column, which shows checkboxes:
● To select individual devices, select the individual checkboxes for those devices only.
● To select all devices shown on this page only, select the checkbox in the header.
● To select all devices that met the filter criteria, hover your mouse over the arrow in the checkbox of the header. Click the Select All <n> Records link to select all of them.
The Select Device(s) for Agent Removal dialog opens with the specified devices you have selected.
6. Click Continue to open the Set Device(s) for Agent Removal Authorization dialog.
7. If you are a Security Administrator, you are prompted to provide authorization. Depending on what Security Authentication Method your organization has chosen, do one of the following:
● For organizations using RSA SecurID Tokens for security services:
i) Enter your Customer Center Password.
ii) Enter the SecurID Token Code that shows on your RSA SecurID Token.
● For organizations using E-mailed Authorization Codes for security services:
i) Enter your Customer Center Password.
ii) Enter the security Authorization Code you received in the e-mail message.
8. Click Set for removal. An agent removal request for the devices you have selected is created and runs on the next agent call.
Using a Text File
If you already know the identifiers or serial numbers of the devices from which you want to delete the agent, you can upload a text file to Customer Center to create an agent removal request.
You can enter a list of devices in a single column, separating each entry with a return (press Enter). Do not use punctuation in this list.
To upload a text file of devices on which you want to request an agent removal:
1. Log in to Customer Center as a user who has been granted permission to create agent removal requests. For more information, see the following topics:
● "Managing Agent Removal Requests" on page 124
● "Creating New Users" on page 100
2. On the navigation pane, click Administration > Account > Create and View Agent Removal Requests.
3. On the Create and View Agent Removal Requests page click Upload List of Devices for Agent Removal.
4. On the Upload List of Devices for Agent Removal dialog in File Path, enter the full path to the text file or click Browse to select it from your local computer.
5. Select one of the following as the file list type:
● Identifiers
● Serial Numbers
IMPORTANT Lenovo serial numbers with seven characters may be associated with more than one device and may cause errors when you upload a list of devices using a text file.
When uploading a list of Lenovo devices, use complete serial numbers or Absolute device Identifiers, both of which are unique to each managed device.
6. Do one of the following:
● If you are a Security Administrator:
i) Click Upload File.
You are prompted to provide authorization. Depending on what Security Authentication Method your organization has chosen, do one of the following:
○ For organizations using RSA SecurID Tokens for security services:
– Enter your Customer Center Password.
– Enter the SecurID Token Code that shows on your RSA SecurID Token.
For more information, see"Using RSA SecurID Tokens for Security Services" on page 248.
○ For organizations using E-mailed Authorization Codes for security services:
– Click Request Authorization Code. The page refreshes and provides confirmation that an e-mail message was sent to the address on file for the Security Administrator making the request.
– Enter your Customer Center Password.
– Enter the security Authorization Code you received in the e-mail message.
For more information, see"Using E-mailed Authorization Codes for Security Ser-vices" on page 249.
ii) Click Set For Removal. An agent removal request for the devices you have selected is created and runs on the targeted devices on the next agent call. The Create and View Agent Removal Requests page opens.
● If you are an Administrator, click Upload File and Set for Removal. An agent removal request for the devices you have selected is created and runs on the next agent call.
You see a message to confirm the file upload. The message also shows the number of total entries and the number of total failed entries, if any, in the text file.
NOTE To see the log file from the last file upload, click View log file. Alternatively, you can access the log file in the My Reports page.