Schedule 3: Local Exchange Services
2. Custom Calling Features
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
2. Custom Calling Features
Custom Calling Features are optional central office services furnished to individual line customers. Custom Calling Features are available where facilities and operating conditions permit.
Descriptions
1. Call Forwarding allows the automatic forwarding (transfer) of all incoming calls to another telephone number. The line can be restored to normal operation at any time.
2. Busy Call Forwarding allows the forwarding of incoming calls when the line is busy. The forwarded number is fixed by the service order. Calls may be forwarded outside the local central office.
3. Delayed Call Forwarding allows the forwarding of incoming calls when the line remains unanswered after preset number of rings. The number of rings and the forwarded number are fixed by the service order. Calls may be forwarded outside the local central office.
4. Select Call Forwarding allows the automatic forwarding (transfer) of calls from up to ten preselected numbers to another telephone number. The line can be restored to normal operation at any time. Select Call Forwarding can be used in conjunction with Call Forwarding.
5. Remote Access to Call Forwarding allows activation and deactivation of the Call Forwarding feature and changes to the forwarded to number from a location other than where the service is located.
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 35 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
2. Custom Calling Features, cont’d.
(A) Descriptions, cont’d.
6. Call Waiting sends a tone signal while a call is in progress to indicate a second call is waiting; and, by operation of the switchhook, to place the first call on hold and answer the waiting call. Operation of the switchhook permits passage back and forth between the two calls, but a three‐way conference cannot be
established.
Cancel Call Waiting allows the dialing of an activation code prior to making a call, to cancel the Call Waiting feature. Cancel Call Waiting must be activated each time Call Waiting is to be canceled. Exception: If a Custom Calling Service that provides “flash privileges”, such as Three‐Way Calling, is subscribed to, the Cancel Call Waiting feature can be activated while an incoming or outgoing call is in progress. The rates and charges for Call Waiting include the Cancel Call Waiting arrangement.
7. Three‐Way Calling allows the addition of a third party to an established
connection. When the third party answers, a two‐way conversation can be held before adding the original party for a three‐way conference. The initiator of the conference controls the call and may disconnect the third party to reestablish the original connection or establish a connection to a different third party. The feature may be used on both outgoing and incoming calls.
8. Speed Calling allows placing calls to other telephone numbers by dialing a one or two digit code rather than the complete telephone number. The feature is available as an eight code list or thirty code list. Either code list may include local and/or toll telephone numbers. To establish or change a telephone
number in a code list, an activation code is dialed, a second dial tone is received, and a one or two digit code (for the eight code and thirty code lists,
respectively) plus the telephone number is dialed.
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 36 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
2. Custom Calling Features, cont’d.
(A) Descriptions, cont’d.
9. Three‐Way Calling allows the addition of a third party to an established
connection. When the third party answers, a two‐way conversation can be held before adding the original party for a three‐way conference. The initiator of the conference controls the call and may disconnect the third party to reestablish the original connection or establish a connection to a different third party. The feature may be used on both outgoing and incoming calls.
10. Repeat Dialing allows calls to be automatically redialed when the first attempt reaches a busy number. The line is checked every 45 seconds for up to 30 minutes and alerts the originating telephone line with a distinctive ringing pattern when the busy number and the originating line are free. Calls may continue to be made and received while the feature is activated.
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 37 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
2. Custom Calling Features, cont’d.
(A) Descriptions, cont’d.
11. Call Screen allows the automatic blocking of incoming calls from up to ten preselected telephone numbers (including numbers from calls that have just been received). The list of numbers can be changed at any time. Callers whose numbers have been blocked will hear a recorded message, and no usage charges will apply. The calling party’s number will not be delivered or announced to the call recipient under any circumstances.
12. Call Return allows the return of a call to the last incoming call, whether answered or not. Upon activation, it will redial the number automatically and continue to check the number every 45 seconds for up to 30 minutes if the number is busy. A distinctive ringing pattern signals when the busy number is free. When answered, the call is then completed. The calling party’s number will not be delivered or announced to the call recipient under any
circumstances.
13. Call Trace allows the user to dial a code to automatically request that the Company record a caller’s originating telephone number and the date and time of the call as well as the date and time of the user‐initiated trace. The
information is stored by the Company and disclosed only to a law enforcement agency for investigation purposes. The user does not receive any information regarding the origination of the calls.
14. Caller Identification (Caller ID) displays the name and telephone number of the calling party on a specially designed telephone or a device that the customer attaches to their existing telephone.
15. Anonymous Call Rejection allows a customer to reject calls from callers who are using a blocking option to prevent display of their telephone number. The customer activates or deactivates Anonymous Call Rejection by dialing a pre‐assigned code. When Anonymous Call Rejection is activated, callers who have blocked their number will be routed to an announcement which tells the caller that the called party will not accept calls from callers who have chosen to block display of their telephone number. The caller will not be charged for the call.
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 38 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
2. Custom Calling Features, cont’d.
(A) Descriptions, cont’d.
16. Call Waiting ID allows a customer who subscribes to both Caller ID and Call Waiting to see the name and number of an incoming caller while engaged in a call. The customer must have a specially designed telephone or a Caller ID display unit attached to their existing telephone.
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 39 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
3. PACIFIC CENTREX SERVICES, INC. dba Datavo (Available only in AT&T Territories)
(A) DV‐O Product and DV‐C Product
Business Products DV-O
Description DSL & 3 Voice Lines
Price (plus applicable taxes & surcharges) $ 109.00
Bandwidth 3Mbs/500Kbs
Free Local (zone 1, 2 & 3) Included
Free On-Net Calls Included
Long Distance Included (Overage billed at $0.039 per minute) 300 minutes
Voice Mail w/ Email Forwarding Free
Static IP/30: 1 available IP Included
Optional Services
Business Products
DV-C
(Voice Only Product)
Description 3 Voice Lines
Price (plus applicable taxes & surcharges) $ 45.00
Bandwidth Not Applicable
Unlimited Local (zone 1, 2 & 3) Included
Unlimited On-Net Calls Included
Long Distance Included (Overage billed at $0.039 per minute) 300 minutes
Voice Mail w/ Email Forwarding Free
3 Cordless Telephones w/ Base Stations (DECT) Included
Optional Services 1st Revised Sheet 39
Replaces Original Sheet 39
Date Filed: November 9, 2010 Effective: November 19, 2010
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 40 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
(B) G‐Bond Products (Voice and Data Package)
Business Products GB-1.5 GB-5 GB-3
Description DSL & 3 Voice Lines DSL & 3 Voice Lines DSL & 3 Voice Lines Price (plus applicable taxes &
surcharges) $ 179.00 $ 229.00 $ 299.00
Bandwidth 1.5Mbs/1.5Mbs 5Mbs/1.5Mbs 3Mbs/3Mbs
Free Local (zone 1, 2 & 3) Included Included Included
Free On-Net Calls Included Included Included
300 Minutes of Long Distance Included Included Included Long Distance Included
(Overage billed at $0.039 per
minute) .039/minute .039/minute .039/minute
Voice Mail w/ Email Forwarding Free Free Free
5 Static IP Addresses Included Included Included
Optional Services
Additional Voice Lines (24 line
maximum) $ 10.00 $ 10.00 $ 10.00 1,000 Minutes of Long
Distance $ 30.00 $ 30.00 $ 30.00 Unlimited Long Distance per
line (Limitations Apply) $ 15.00 $ 15.00 $ 15.00 Special Access Lines $ 25.00 $ 25.00 $ 25.00 5 Static IP Addresses $ 10.00 $ 10.00 $ 10.00
(N) (N) 1st Revised Sheet 40
Replaces Original Sheet 40
Date Filed: November 9, 2010 Effective: November 19, 2010
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 41 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
(C) MIMO Products (Voice and Data Package)
Business Products MIMO-6 MIMO-10 MIMO-20
Description
DSL & 3 Voice
Price (plus applicable taxes &
surcharges) $ 549.00 $ 749.00 $ 849.00
Bandwidth 6Mbs/3Mbs 10Mbs/5Mbs 20Mbs/8Mbs
Free Local (zone 1, 2 & 3) Included Included Included
Free On-Net Calls Included Included Included
300 Minutes of Long Distance Included Included Included Long Distance Included (Overage
billed at $0.039 per minute) .039/minute .039/minute .039/minute Voice Mail w/ Email Forwarding Free Free Free 5 Static IP Addresses Included Included Included
Optional Services
Additional Voice Lines (24 line
maximum) $10.00 $10.00 $10.00
1,000 Minutes of Long Distance $ 30.00 $ 30.00 $ 30.00 Unlimited Long Distance per line
(Limitations Apply) $ 15.00 $ 15.00 $ 15.00
Special Access Lines $ 25.00 $ 25.00 $ 25.00
5 Static IP Addresses $ 10.00 $ 10.00 $ 10.00
(N) (N) 1st Revised Sheet 41
Replaces Original Sheet 41
Date Filed: November 9, 2010 Effective: November 19, 2010
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 42 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
(D) DV Office Products (Voice and Data Package)
Business Products DV Office 3* DV Office 4* DV Office 5* DV Office 6*
Description
DSL & 3 Voice Lines
DSL & 4 Voice Lines
DSL & 5 Voice Lines
DSL & 6 Voice Lines Price (plus applicable taxes &
surcharges) $84.99 $109.99 $134.99 $159.99
DSL (downstream speed) 2Mbs 2Mbs 2Mbs 2Mbs
Free Local (zone 1, 2 & 3) Free Free Free Free
Free On-Net Calls Free Free Free Free
Long Distance Included (Overage
billed at $0.039 per minute) 300 minutes 400 minutes 500 minutes 600 minutes Standard Calling Features (with
additional available upon request) On request On request On request On request
Optional Services
Voice Mail $6.50/box $6.50/box $6.50/box $6.50/box
Toll Free Service (requires
RESPORG) $5.00/number $5.00/number $5.00/number $5.00/number
Unlimited Long Distance $14.95/line $14.95/line $14.95/line $14.95/line Static IP/30: 1 available IP $5.00/Month $5.00/Month $5.00/Month $5.00/Month Static IP/29: 34 available Ips $30.00/Month $30.00/Month $30.00/Month $30.00/Month Setup & Installation Charges $90.00 $90.00 $150 $150
• DV Office3, DV Office 4, DV Office 5, and DV Office 6 will no longer be available as products to new customers. All DV Office products are discontinued as of 11/1/2010; however, will remain under the same name for the duration the customer is provided service by Datavo.
1st Revised Sheet 42
Replaces Original Sheet 42
Date Filed: November 9, 2010 Effective: November 19, 2010
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 43 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
(E) DV Flex Products (Voice and Data Package)
DV Flex Products Flex 4 to 7* Flex 8* Flex 9* Flex 10*
Description
High Speed Internet Access with 4-7 Voice Lines
High Speed Internet Access with 8 Voice Lines
High Speed Internet Access with 9 Voice Lines
High Speed Internet Access with 10 Voice Lines Price (plus applicable taxes &
surcharges) $232.90 $254.15 $275.40 $296.65
High Speed Internet Access
(symmetrical) 1.4Mbs 1.4Mbs 1.4Mbs 1.4Mbs
Local Calling Unlimited Unlimited Unlimited Unlimited
On-Net Calls Unlimited Unlimited Unlimited Unlimited
Long Distance Included (Overage Billed at $0.039 per
minute) 1400 minutes 1600 minutes 1800 minutes 2000 minutes
Toll Free Number
Included Upon Request
Included Upon Request
Included Upon Request
Included Upon Request
Voice Mail
Included Upon Request
Included Upon Request
Included Upon Request
Included Upon Request
• DV Flex 4 to 7, DV Flex 8, DV Flex 9 and DV Flex 10 will no longer be available as products to new customers. All DV Flex products are discontinued as of 11/1/2010; however, will remain under the same name for the duration the customer is provided service by Datavo.
(D) (D) 1st Revised Sheet 43
Replaces Original Sheet 43
Date Filed: November 9, 2010 Effective: November 19, 2010
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 44 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
(F) DV Flex Plus Products (Voice and Data Package)
DV Flex Plus Products Plus 4 to 7* Plus 8* Plus 9* Plus 10*
Description
High Speed Internet Access with 4-7 Voice Lines
High Speed Internet Access with 8 Voice Lines
High Speed Internet Access with 9 Voice Lines
High Speed Internet Access with 10 Voice Lines Price (plus applicable taxes &
surcharges)
$382.50 $403.75 $425.00 $446.25
High Speed Internet Access
(symmetrical) 1.54Mbs 1.54Mbs 1.54Mbs 1.54Mbs
Local Calling Unlimited Unlimited Unlimited Unlimited
On-Net Calls Unlimited Unlimited Unlimited Unlimited
Long Distance Included (Overage
Billed at $0.039 per minute) 1400 minutes 1600 minutes 1800 minutes 2000 minutes
Toll Free Number
Included Upon Request
Included Upon Request
Included Upon Request
Included Upon Request
Voice Mail
Included Upon Request
Included Upon Request
Included Upon Request
Included Upon Request
CPE Fee $50.00 $50.00 $50.00 $50.00
• DV Flex Plus 4 to 7, DV Flex Plus 8, DV Flex Plus 9, and DV Flex Plus 10 will no longer be available as products to new customers. All DV Flex Plus products are discontinued as of 11/1/2010;
however, will remain under the same name for the duration the customer is provided service by Datavo.
1st Revised Sheet 44
Replaces Original Sheet 44
Date Filed: November 9, 2010 Effective: November 19, 2010
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 45 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
4. Reserved for future use.
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 46 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
(C) Terms and Conditions
1. Business customers are required to pay all applicable charges. The Company assesses non‐recurring service connection charges, monthly recurring charges, as well as end user common line charges and applicable governmentally‐
imposed surcharges.
2. Rates and charges are as specified within. All rates and charges are subject to such changes and modifications as the Public Utilities Commission of California may, from time to time, direct in the exercise of its jurisdiction.
3. The Company reserves the right to set limitations on high volume usage customers. High volume usage is considered to be usage in excess of 3000 minutes of usage per trunk during a single calendar month. The Company may choose to continue doing business with these customers only under a contract basis, which may involve an additional per minute of use charge or increased flat rate charges per trunk line agreed upon by the customer and the Company.
The customer may choose not to do business with the Company.
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 47 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
3. PACIFIC CENTREX SERVICES, INC. Business Line, cont’d.
(D) Custom Calling Features
* Upon Request
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 48 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
4. Reserved for future use. (cont’d )
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 49 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010 1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
4. Reserved for future use. (cont’d )
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 50 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
4. Reserved for future use. (cont’d )
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 51 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
Reserved for future use.
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 52 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
Reserved for future use.
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 53 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
Reserved for future use.
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 54 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
Reserved for future use.
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 55 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
Reserved for future use.
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 56 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 3: Local Exchange Services, cont’d.
Reserved for future use.
Pacific Centrex Services, Inc Schedule Cal. P.U.C. No 3‐T 6855 Tujunga Avenue Original Sheet 57 North Hollywood, CA 91605
Advice Letter No.:23 Issued by: Rhaphael Tarpley Date Filed: February 25, 2010 Decision No.: Regulatory Compliance Clerk Effective: February 27, 2010
1.0 RATE SCHEDULES, cont’d.
Schedule 4: Charges for Access Lines, Labor, and Service Enhancements, cont’d.
. Maintenance Visit Charges
Maintenance visit charges apply for time spent on a customer’s premises by a Company employee or its agent during which it is determined that a service difficulty or trouble reported results from customer‐provided terminal equipment and/or communications systems to the telecommunications network.
The maintenance visit charge will be waived if trouble is found to be in the Company’s equipment (e.g., on the Company’s side of the demarcation point).
The time period for which the maintenance visit charge is applied will commence when
The time period for which the maintenance visit charge is applied will commence when