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Customer  Experience  With  BI  Platform  Integration

Platform  integration  is  key  to  easing  upgrade  difficulty  and  overall  platform  quality.  Figures  26  to  32 highlight  the  primary  dimensions  of  platform  integration.

Figure  26  shows  ratings  for  both  Magic  Quadrant  and  "other"  vendors  on  their  ability  to  integrate  with complementary  BI  capabilities  (for  example,  parts  of  the  stack  such  as  data  integration,  search,  content

management,  enterprise  applications,  collaboration,  business  activity  monitoring  [BAM]  and  business process  management  [BPM]  —  see  Note  5).  Of  the  Magic  Quadrant  vendors,  Birst,  Prognoz,  Panorama, Pentaho  scored  at  the  top,  while  Infor,  Oracle,  Pyramid  and  GoodData  scored  at  the  bottom.  Of  the

"other"  vendors,  Lavastorm,  Kofax  (Altosoft),  Dimensional  Insight  and  Software  AG  (JackBe)  ranked  at the  top,  while  Strategy  Companion,  Chartio,  eQ  Technologic  and  Advizor  scored  at  the  bottom.

Figure  26.  Ability  to  Integrate  with  Complementary  BI  Capabilities

n  =  1,551  (see  Figures  1  and  2)

Chart  represents  customer  perception  and  not  Gartner's  opinion,  and  may  feature  vendors  that  (in Gartner's  opinion)  do  not  deliver  the  functional  capability  described.

See  Note  5  for  an  overview  of  integration  categories.

Source:  Gartner  (October  2014)

Figure  27  shows  integration  scores  for  the  ability  to  embed  and  customize  BI  platform  components.

Magic  Quadrant  vendor  customers  rated  Panorama,  Birst,  Prognoz,  Tableau  and  Logi  Analytics  at  the top,  and  Infor,  Oracle,  IBM  and  Targit  at  the  bottom.  Among  "other"  vendors,  Software  AG  (JackBe), Kofax  (Altosoft),  Jinfonet  (JReport)  and  Dundas  scored  at  the  top,  while  Chartio,  Advizor,  Strategy Companion  and  SiSense  ranked  at  the  bottom.

Figure  27.  Integration  Score:  Ability  to  Embed  and  Customize  BI  Platform  Components  in  an Application  or  Portal

n  =  1,551  (see  Figures  1  and  2)

Chart  represents  customer  perception  and  not  Gartner's  opinion,  and  may  feature  vendors  that  (in Gartner's  opinion)  do  not  deliver  the  functional  capability  described.

See  Note  5  for  an  overview  of  integration  categories.

Source:  Gartner  (October  2014)

Data  discovery  capabilities  are  proliferating  among  enterprises  and  more  business  users  are  creating their  own  business  user  data  mashup  models,  either  for  personal/departmental  use  or  as  a  rapid prototype  for  IT  to  turn  into  systems-­of-­record  content.  As  a  result,  the  ability  for  a  platform  to  promote such  user-­generated  models  to  sanctioned  content  becomes  critical.  Figure  28  shows  how  customers rate  their  Magic  Quadrant  and  "other"  vendors  on  this  integration  measure.  Of  the  Magic  Quadrant vendors,  Panorama,  Bitam,  Birst  and  Tableau  are  ranked  at  the  top,  while  Oracle,  arcplan,  SAP,  Infor and  IBM  are  at  the  bottom.  Lavastorm,  Kofax  (Altosoft)  and  Dimensional  Insight  scored  at  the  top  of

"other"  vendors,  while  SpagoBI,  Strategy  Companion  and  Jinfonet  (JReport)  ranked  at  the  bottom.

Figure  28.  Integration  Score:  Ability  to  Promote  Business  User-­Generated  Data  Mashups  to  the  System of  Record

n  =  1,551  (see  Figures  1  and  2)

Chart  represents  customer  perception  and  not  Gartner's  opinion,  and  may  feature  vendors  that  (in Gartner's  opinion)  do  not  deliver  the  functional  capability  described.

See  Note  5  for  an  overview  of  integration  categories.

Source:  Gartner  (October  2014)

Platforms  built  from  the  ground  up  tend  to  be  the  most  integrated  across  platform  components.  Figure 29  highlights  that,  of  the  Magic  Quadrant  vendors,  Birst,  Panorama,  Logi  Analytics,  Tableau  and MicroStrategy  scored  the  highest,  while  Infor,  Oracle,  Actuate  and  SAP  ranked  at  the  bottom.  Of  the

"other"  vendors,  Dimensional  Insight,  Phocas  and  Lavastorm  rated  highly  for  integration  across platform  components,  while  SpagoBI,  Strategy  Companion  and  Advizor  ranked  at  the  bottom.

Figure  29.  Integration  Score:  Across  BI  Platform  Components

n  =  1,551  (see  Figures  1  and  2)

Chart  represents  customer  perception  and  not  Gartner's  opinion,  and  may  feature  vendors  that  (in Gartner's  opinion)  do  not  deliver  the  functional  capability  described.

See  Note  5  for  an  overview  of  integration  categories.

Source:  Gartner  (October  2014)

Figure  30  shows  customer  ratings  for  Magic  Quadrant  and  "other"  vendors'  common  security  model  and administration  application  capabilities  that  span  across  platform  components.  This  integration  attribute is  a  driver  of  administration  costs  —  a  key  component  of  BI  platform  ownership  costs.  Of  Magic

Quadrant  vendors,  Birst,  Logi  Analytics,  Panorama,  Bitam  and  Prognoz  ranked  the  highest,  while  Infor, GoodData,  Alteryx,  Pentaho  and  Actuate  were  rated  at  the  bottom.  Of  the  "other"  vendors,  Dimensional

Insight,  Dundas  and  Adaptive  Insights  ranked  at  the  top,  while  SiSense,  SpagoBI  and  Strategy Companion  were  rated  at  the  bottom.

Figure  30.  Integration  Score:  A  Common  Security  Model  and  Administration  Application  Components Across  the  Platform

n  =  1,551  (see  Figures  1  and  2)

Chart  represents  customer  perception  and  not  Gartner's  opinion,  and  may  feature  vendors  that  (in Gartner's  opinion)  do  not  deliver  the  functional  capability  described.

See  Note  5  for  an  overview  of  integration  categories.

Source:  Gartner  (October  2014)

A  common  semantic  layer  across  BI  platform  components  is  a  key  ingredient  both  to  enable  a  single

source  of  the  facts,  and  for  reuse  and  governance.  Figure  31  shows  that  Birst,  Panorama,  Bitam  and MicroStrategy  were  rated  the  highest  of  the  Magic  Quadrant  vendors,  while  Infor,  SAS,  Actuate  and arcplan  ranked  at  the  bottom.  Of  the  "other"  vendors,  Dimensional  Insight,  Lavastorm  and  Kofax (Altosoft)  were  rated  at  the  top,  while  SpagoBI,  Jinfonet  (JReport)  and  Strategy  Companion  ranked  at the  bottom.

Figure  31.  Integration  Score:  A  Common  Semantic  Layer  Across  Components

n  =  1,551  (see  Figures  1  and  2)

Chart  represents  customer  perception  and  not  Gartner's  opinion,  and  may  feature  vendors  that  (in Gartner's  opinion)  do  not  deliver  the  functional  capability  described.

See  Note  5  for  an  overview  of  integration  categories.

Source:  Gartner  (October  2014)

Making  it  easy  for  users  to  learn  how  to  use  the  BI  platform  is  key  to  adoption  and  the  achievement  of business  benefits.  An  integrated  and  common  set  of  front-­end  tools  is  an  important  basic  element  to help  users  learn  and  get  benefits  from  a  BI  platform.  Having  to  learn  multiple  tools  is  a  significant barrier  to  user  enablement  and  success.  Figure  32  shows  that,  of  the  Magic  Quadrant  vendors, Panorama,  Birst,  Logi  Analytics,  Tableau  and  Bitam  ranked  the  highest,  while  SAP,  Actuate,  Infor, Pentaho  and  Oracle  were  rated  at  the  bottom.  Of  the  "other"  vendors,  Phocas,  Dimensional  Insight  and Lavastorm  scored  highest,  while  SpagoBI,  eQ  Technologic  and  Jinfonet  (JReport)  were  rated  at  the bottom.

Figure  32.  Integration  Score:  Integrated  and  Common  Front-­End  Tools

n  =  1,551  (see  Figures  1  and  2)

Chart  represents  customer  perception  and  not  Gartner's  opinion,  and  may  feature  vendors  that  (in

Gartner's  opinion)  do  not  deliver  the  functional  capability  described.

See  Note  5  for  an  overview  of  integration  categories.

Source:  Gartner  (October  2014)

Methodology

The  online  survey  was  developed  and  hosted  by  Gartner  to  support  the  BI  platform  Magic  Quadrant analysis.  More  than  3,763  unique  companies  were  invited  to  participate.  Vendor-­provided  references (direct  customers  and  OEMs),  participants  in  Gartner's  BI  summit  conferences  globally  and  respondents from  last  year's  survey  also  provided  data.

To  ensure  the  integrity  of  the  survey  data,  each  survey  response  was  verified  by  company  respondent email.  For  survey  responses  from  nonidentified  email  accounts  such  as  Gmail  or  Yahoo,  the  respondent was  contacted  to  provide  a  company  email  address,  role  and  other  contact  information,  all  of  which were  further  vetted  and  ultimately  included  (this  amounted  to  fewer  than  five  responses).  Only completed  surveys  were  included  in  the  results.

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