The data collected through the questionnaire are analyzed to know about the respondents opinions about various particulars asked in the questionnaire were through phone and emails. Questionnaire was entered into spreadsheet and the data has been interpreted. The questionnaire comprises of fourteen questions with subparts for each. The topics covered are with decisions of each operational area, employee numbers of each firm, profitable area in operation, catering location, service offering, organizational effectiveness, inventory, location, product availability and customer satisfaction.
a) Which are the logistics services organizations offers?
Sr.no Service Percentage 01 Freight 100
02 Warehousing 89 03 Cross docking 88 04 Network design 66 05 Value adding 98
Chart-1 service offer
The pie chart above shows the service offer of each organization. The chart shows that 100% of the respondents provide freight service and almost 90% provide warehousing and cross docking. Only 66% were providing service of network design. Other service includes value adding, which represents 98% of the sample. It includes packaging, labeling etc.
b) Operating with other logistical provides and reasons for decisions Table – 2 operate with logistical provides
Sr. no Decision Percentage 01 Operational satiability 11
02 Cast effectiveness 10 03 Customer needs 36 04 Other 96
Chart-2 operate with logistical providers
The pie chart above shows the operational decisions and reasons for operations with other logistical providers. The chart shows that 96% of the respondents operate with other service providers for different reasons like coordination, clearance, bulk operations etc. almost 36% have operations with other providers as per customer needs. Only 11% and 10% were providing service along with other providers for the purpose of operational stability and cost effectiveness respectively. It is stated that 96% of organizations operate with other logistical providers and remaining 4% as stand aloe‘s what is the made of decisions regarding the operations?
Table-3 mode of decision
Sr. no Operational decisions Percentage 01 Strategic 37
02 Tactical 88 03 Operational 63
The pie chart above shows the mode of decisions regarding the operations. The pie chart shows 88% of organizations take tactical decisions followed by 63% with operational decisions and 37% strategic decisions. Most of the organizations have a mixture of all the decisions in their day-to-day as well as in long and short plans
c) Which is the area of the activity, that organizations feel best in their service? Table-4 best activity
Sr. no. Service Percentage 01 Freight
02 Warehousing 03 Cross docking 04 Networking design 05 Value adding
The pie chart above shows the best activity, which organizations feel in their operations. The pie chart shows % of organizations have freight in the predominant area, followed by % of warehousing. Another significant area is cross docking with % as best activity. There is only a minor activity based on network design with % in pie graph. Most of the organizations have a mixture of all the activities in their day to day and % of organization says other activities bring in more revenue and the best of their activities, which includes packaging, labeling etc.
d) Number of employees in each type of the service rendered of the organizations. Sr. no. Department in organization Number of people in each Percentage 01 Top management 45 11 02 Operations 46 11 03 Account/finance 45 11 04 Marketing 51 09 05 Human resources 37 13 06 Documentations/others 184 45 Table – 5i employees
Sr. no. Department in organization Number of people in each Percentage 01 Top management 03 14 02 Operations 04 14 03 Account/finance 04 18 04 Marketing 03 18 05 Human resources 0 0 06 Documentations/others 08 36
Table – 5ii employees
The line charts above shows the compression of employees in each functional division of organization with big bazaar, Mysore. The line chart shows around 14 % of people belong to top management and industry standards has 11%, followed by 18% for
i) Industry category. This can be achieved with more modern equipment‘s and proper guidance to employees and the rating can go high to excellent service.
ii) Pricing of the products is satisfactory, which organization can further enhance with proper management. Present employees strength is satisfactory compared to other organization where the firm has lesser employees compared to other organization. iii) Decision making is excellent for organization with respect to other organization in the
industry
iv) Operation with other logistical providers should be given more preferences to achieve cost effectiveness.
v) Tactical decision are mostly followed by organization followed by operational and few strategically.
Conclusion
Big bazaar is having its own logistics called future logistics but in near future to cope up with the changes it have to do a lot. the logistics companies at present provide services from transportation to warehousing and inventory management. But, in the near future, they will have to expand their products baskets to include new value added services, such as packaging, labeling and reverse logistics.
The biggest challenge that faces these companies is that they should quickly imbibe latest technologies, such as GPC/GIS tracing of consignment, and uncork new services to cater to corporate seeking to outsource their logistics needs. Also, the government should come out with a sound policy that facilitates the operations of the logistics companies
BIBLIOGRAPHY BOOKS
Kishore Biyani (2007), It Happened In India (11' Edition), Rupa Publications. Stephen Covey (1994), The Seven Habits Of Highly Effective People (6' Edition),
Simon & Schuster UK Ltd.
Anthony Robbins (1992), Awaken The Giant Within You (I" Edition), Simon &
Schuster UK Ltd.
Robbins, Stephen P. (2004), Organizational Behavior OW Edition),
Prentice-Hall India
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