The probable reasons of the issue are as follows.
Wrong time period is set
The required data was not backed up during the time period set by the Display data backed up for control.
Solution: Try to increase the time period.
Fast cataloging is turned on
If the data is displayed partially or is not displayed at all, most likely the fast cataloging (p. 104) was turned on during backup.
Solutions:
Run the full cataloging manually by clicking Catalog now. For the Data catalog, all backups stored in the managed vaults will be cataloged. For the Data view, only the backups stored on the selected vault will be cataloged. The backups that have already been cataloged, will not be cataloged again.
Since cataloging a large number of backed up data may take a long time, you may prefer to use the Archive view of the respective vault. For more information about using the Archive view, see
"Browsing the vault contents and data selection" in the Working with vaults (p. 175) section.
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The data is not supported by the catalog
The following data cannot be displayed in the catalog or data view:
Data from the encrypted and password-protected archives.
Data from encrypted managed vaults.
Data backed up to removable media, such as CD, DVD, BD, Iomega REV, RDX or USB devices.
Data backed up to Acronis Online Backup Storage.
Data backed up using Acronis True Image Echo or earlier product versions.
Data backed up using the simplified backup naming.
Solution: To be able to browse such data, use the Archive view tab of the respective vault.
The data is not included in the centralized catalog
The centralized catalog does not display data from centralized unmanaged vaults or from personal vaults (p. 184).
Solution for centralized unmanaged vaults: Select the vault in the Navigation tree, and then select Data view.
Solution for personal vaults: Connect directly to the machine, select the vault and then select Data view.
5.1.2 Access credentials for location
Specify the credentials required for access to the location where the backup is stored.
To specify credentials
1. Select one of the following:
Use the task credentials
The software will access the location using the credentials of the task account specified in the Task parameters section.
Use the following credentials
The software will access the location using the credentials you specify. Use this option if the task account does not have access permissions to the location. You might need to provide special credentials for a network share or a storage node vault.
Specify:
User name. When entering the name of an Active Directory user account, be sure to also specify the domain name (DOMAIN\Username or Username@domain).
Password. The password for the account.
2. Click OK.
According to the original FTP specification, credentials required for access to FTP servers are transferred through a network as plaintext. This means that the user name and password can be intercepted by an eavesdropper using a packet sniffer.
5.1.3 Access credentials for destination
To specify credentials
1. Select one of the following:
133 Copyright © Acronis International GmbH, 2002-2012.
Use the task credentials
The program will access the destination using the credentials of the task account specified in the Task parameters section.
Use the following credentials
The program will access the destination using the credentials you specify. Use this option if the task account does not have access permissions to the destination.
Specify:
User name. When entering the name of an Active Directory user account, be sure to also specify the domain name (DOMAIN\Username or Username@domain).
Password. The password for the account.
2. Click OK.
5.1.4 Where to recover
Specify the destination the selected data will be recovered to.
5.1.4.1 Selecting target disks
Available disk or volume destinations depend on the agents operating on the machine.
Recover to:
Physical machine
Available when the Acronis Backup & Recovery 11.5 Agent for Windows or Agent for Linux is installed.
The selected disks will be recovered to the physical disks of the machine the console is connected to. On selecting this, you proceed to the regular disk mapping procedure described below.
New virtual machine
If Acronis Backup & Recovery 11.5 Agent for Windows or Agent for Linux is installed.
The selected disks will be recovered to a new virtual machine of any of the following types:
VMware Workstation, Microsoft Virtual PC, Parallels Workstation, Red Hat Kernel-based Virtual Machine (KVM), Red Hat Enterprise Virtualization (RHEV), or Citrix XenServer Open Virtual Appliance (OVA).
The virtual machine files will be saved to the destination you specify in the Storage section. By default, the new virtual machine will be created in the current user's documents folder.
If Acronis Backup & Recovery 11.5 Agent for Hyper-V or Agent for ESX(i) is installed.
These agents enable creating a new virtual machine on the virtualization server you specify.
By default, the new virtual machine will be created in the default storage of the virtualization server. Whether you can change the storage on the virtualization server or not, depends on the virtualization product brand and settings. VMware ESX(i) may have multiple storages. A
Microsoft Hyper-V server enables creating a new virtual machine in any local folder.
The new virtual machine will be configured automatically, the source machine configuration being copied where possible. The configuration is displayed in the Virtual Machine Settings (p. 171) section. Check the settings and make changes if necessary.
Then you proceed to the regular disk mapping procedure described below.
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Existing virtual machine
Available when the Acronis Backup & Recovery 11.5 Agent for Hyper-V or Agent for ESX(i) is installed.
On selecting this, you specify the virtualization server and the target virtual machine. Then you proceed to the regular disk mapping procedure described below.
Please be aware that the target machine will be powered off automatically before the recovery. If you prefer to power it off manually, modify the VM power management option.
Disks/volumes Map automatically
Acronis Backup & Recovery 11.5 attempts to map the selected disks to the target disks as
described in the "How the automatic mapping works" (p. 135) section. If you are unsatisfied with the mapping result, you can re-map disks manually. To do this, you have to unmap the disks in a reverse order; that is, the last mapped disk should be unmapped first. Then, map the disks manually as described below.