Data Files - How to Copy and Delete File Tracking Data:

How to Copy and Delete File Tracking Data:

5.3 Data Files

To go to the Data Files settings click on Tools in PC Pandora tool bar at the top of viewer and select Options. Click on the third tab, which is called Data Files.

• Folder to store data - This is the folder that the recorded data is saved to.

• Maximum total size - Limits the total disk space utilized for storing recorded data. This limit will be met quicker with a higher image quality setting and/or a higher delete data after setting. This limit will be met slower with a lower image quality setting and/or lower deleted data after setting.

• Delete data after - Controls the maximum amount of days recorded data is saved.

5.4 Users

To go to the Data Files settings click on Tools in PC Pandora tool bar at the top of viewer and select Options. Click on the third tab, which is called Data Files.

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• Record activities for every user: Selecting this option will record activity for all users that log into PC.

• Record activities for selected user only: Selecting this option will only record activity for users that are selected in the list.

• Record activity of newly created users: Enables to automatically record new user(s) account created.

6 IRIS EMAIL REPORTS

IRIS Email Reports is an optional feature that provides activity reports to you via standard email. Reports can include any data that is already recorded in the viewer. Thus IRIS Email Reports allows you to view activity while not requiring you to have physical access to the computer being monitored. IRIS Email Reports is configured and setup the same way as any other standard email programs such as Microsoft Outlook.

Topics:

• Getting Started – Step by Step Instructions

• Accessing IRIS Settings

• IRIS Field Descriptions

• SMTP/POP Email Server Settings

• Frequently Asked Questions

6.1 Getting Started

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To start using IRIS Email Reports you need to understand the following concepts:

v Your computer connects to the internet via your internet service provider (ISP). This connection can be made via dial-up, cable internet, DSL, or other

methods. This is simply the physical connection that allows your computer access to the internet. Your computer can then surf the web, communicate online using email or chat, play games online, and perform other internet activities.

v Your ISP typically provides you with one or more email accounts to use to send and receive email. These email accounts utilize your ISPs email servers.

These email servers are often only accessible to you when you are physically connected to the internet via your ISP. These email accounts are sometimes are not available to you when connected to the internet via a different ISP. For example, COX does not allow access to their email service when connected to the internet via RoadRunner or any other ISP.

v There are also a variety of free and fee-based email providers. These do not require you to connect to the internet via a specific ISP and are accessible from

any computer. Some examples of these are Hotmail, GMail, and Yahoo Mail. However, some of these come with their own set of restrictions such as requiring you to use their service via their webpage only and otherwise prevent you from accessing your email via external programs such as Microsoft Outlook or IRIS Email Reports.

v Important Though IRIS Email Reports is a very powerful feature it significantly increases the risk that the monitoring may be detected. This is due to the

internet activity that is required to send the email reports. This internet activity may possibly be detected by firewalls or other security applications. We strongly recommend you thoroughly test the IRIS Email Reports to ensure any firewall messages or other unexpected messages that may appear can be disabled or removed if that is your desire.

To start using IRIS Email Reports you need to gather the following information:

v Important An email service provider that does not require Secure Socket Layer (SSL) support in order to send emails. IRIS Email Reports does not currently

support SSL.

v An email service provider that provides remote access to their SMTP servers. Some email providers, such as web-based email providers, require you to use

their service from their specific website and do not provide the ability to send emails using other programs.

v If you monitoring a laptop that may connect to the internet using different internet service providers you will need an email service provider that is not tied to a

specific internet service provider.

v The following SMTP server and parameters from your email service provider.

1. Your email address

9. Web mail access page. Nearly all email service providers provide a web-based access method so you can check your email away from your

personal computer.

All of the information above can be obtained by contacting your email service provider directly. Additionally, we have also provided a list of SMTP/POP email server settings for many email service providers as a convenience to our users. However, we are not able to fully test and verify all of the settings provided. We strongly recommend you contact your email service provider directly to ensure you have the correct settings.

Important Before proceeding further please validate that the user name you are entering is correct. Test your login by accessing your email account using the web mail interface. For example, if your ISP is COX cable then you will want to visit http://webmail.west.cox.net/ and login. If your login fails this means you are entering an incorrect Username/Password and your IRIS Settings will also fail if you enter the same login information.

6.2 Accessing IRIS Settings

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IRIS Email Reports is accessed by clicking the Tools menu then IRIS Email Reports. This will open the IRIS Options screen seen below.

6.3 IRIS Field Descriptions

IRIS includes the following features and options.

• Send reports by e-mail - Enables the emailing of summary and detail reports of recorded activity.

• Every {N} hour(s) - Controls the interval that the reports are emailed.

• What data to send - Controls which recorded data is included in the email reports. Check on data you want included in your IRIS email reports.

Note: that snapshots significantly increase the size of the reports and may impact your ability to send or receive emails depending on the email limitations imposed by the both the sender and recipient’s internet service provider (ISP).

• Maximum report size - Limits the maximum size of the email report.

Note: Setting this size too large may impact your ability to send or receive IRIS email reports. Depending on the email limitations imposed by the both the sender and recipients internet service provider (ISP). For example, some ISPs enforce a maximize size per email of 3MB and/or a maximum total mailbox size of 10MB. Setting the maximum IRIS report size to 5MB will cause the email to fail due to size restrictions enforced by the ISP. To negate this imply set the size limit at or below the restrictions enforced by your ISP.

• Email options - This is the critical portion of the IRIS options. These parameters must be set correctly or the reports will not be sent. We have provided a list of SMTP/POP email server settings for many email service providers as a convenience to our users. However, we are not able to fully test and verify all of the settings provided. We strongly recommend you contact your email service provider directly to ensure you have the correct settings.

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1. In the FROM field enter the email address in which your email service provider provided you. For example if your email service provider is Cox Cable your email address will be something like [email protected]. In most cases, this needs to be the email address in which your email service provider gave you or else IRIS Email Reports may not work.

2. In the TO field enter the email address in which you want the IRIS email reports to be sent (delivered) to. This can be any email address. It is not restricted or

tied to your email service provider in any way.

3. In the SUBJECT field enter the subject you wish to use for IRIS email reports. It is recommended you leave this field as is. The default values contain the start

time and end time of when data was recorded within PC Pandora Viewer.

4. In the SMTP HOST field enter your email service provider SMTP Host address. This is typically a server name such as smtp.server.com and not an IP

address.

5. In the PORT drop down field enter the port number for your SMTP. By default it is 25, sometimes a different port is required by your email service provider.

6. For AUTHENTICATION select the type of Authentication your email service provider uses. This is most commonly SMTP authentication.

7. In the POP HOST field enter your Email service provider POP Host field. This is only used if the Authentication is set to POP3.

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8. In the PORT drop down field enter the port number for your POP Host. By default its 110. This is only used if the Authentication is set to POP3.

9. In the USER NAME field enter the username provided to you by your email service provider. This may require you to enter your full email address or only the

first portion of your email address.

10. In the PASSWORD field enter the password your email service provider provided you with. This is the same password you use when accessing your web email account.

11. Click on the “Send Test Message” button to test that you have set up IRIS correctly. If your settings are correct the “Messages sent OK” confirmation will be displayed. If you receive an error please double check that you have entered the settings correctly. A simple typo error can cause IRIS Settings to fail. We strongly recommend you contact your email service provider directly to ensure you have the correct settings.

• Send secretly - By default IRIS Email Reports are sent directly from the PC Pandora executable. “Send Secretly” forces PC Pandora to further hide the sending of IRIS Email Reports by utilizing popular internet enabled applications that may already be installed and running on your computer. This feature decreases the risk that the IRIS Email Reports may be detected due to the internet activity required to send the emails.

• But send directly if... - Instructs PC Pandora to send the reports directly from the PC Pandora executable if there are no popular internet enabled applications available for use with the “Send Secretly” feature. This may increase the risk that the monitoring may be detected due to the internet activity required to send the email reports.

• View IRIS log - Displays the email send history. This is where you can view an explanation for any errors that may have occurred during send.

• Automatically Forward all incoming - Causes PC Pandora to forward you copies of all recorded emails that were Received on the computer being monitored. These emails will be forwarded to the email address configured in the IRIS Email Reports To field.

• Automatically Forward all outgoing - Causes PC Pandora to forward you copies of all recorded emails that were Sent on the computer being monitored. These emails will be forwarded to the email address configured in the IRIS Email Reports To field.

6.4 SMTP/POP Settings

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Important Notes:

v We have provided the list below as a convenience to our users. However, we are not able to fully test and verify all of the settings provided. We strongly recommend

you contact your email service provider directly to ensure you have the correct settings. There is no guarantee the settings below will work.

v SSL (Secure Socket Layer) is not currently supported by IRIS. Therefore, any provider that lists SSL = YES in the table below will not work with IRIS.

v Some SMTP/POP email server settings require you to be connected to a specific internet service provider (ISP) and will not work when PC is connected to a different

ISP.

v Some providers below are hyperlinked. Click the link to jump to specific step by step instructions on how to set up IRIS Email Reports using these providers.

v If you notice that some fields are empty for your provider or it’s not linkable for step by step instructions please contact your email service provider directly to ensure

you have the correct settings.

Adelphia Cable * [email protected] mail.adelphia.net 25 mail.adelphia.net 110

AT&T WorldNet Yes [email protected] (without @att.

net)

mailhost.worldnet.att.net 25 postoffice.worldnet.att.net 110 SSL is not currently supported.

AT&T Yahoo Yes smtp.att.yahoo.com 465 pop.att.yahoo.com 995

AOL (2G) ** No [email protected], [email protected] (Full Email Address)

smtp.aol.com, smtp.aim.com 587 pop.aol.com, pop.aim.com 110 SMTP AOL provides FREE email accounts which have been verified to work with IRIS.

BellSouth [email protected] (without @southbell.net)

mail.bellsouth.net 25 mail.bellsouth.net 110

Bluebottle (250 MB) ** No [email protected] mail.bluebottle.com 25, 26 or 587

smtp.charter.net 25 pop.charter.net 110 SSL is not currently supported.

Comcast Yes [email protected] (Full Email Address)

smtp.comcast.net 387 mail.comcast.net 110 POP3 SSL is not currently supported.

Compaq.net smtp.compaq.net pop3.compaq.net

Compuserve [email protected] smtp.compuserve.com 25 or 587 pop.compuserve.com 25 Cox * No [email protected] (without

@cox.net)

Depends on Location 25 Depends on Location 110 POP3

Cypress

GoDaddy use your ISP's SMTP mail server mail.godaddy.com

Google GMail Yes [email protected] smtp.gmail.com 465 pop.gmail.com 995 SSL is not currently supported.

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Hotmail Hotmail does not provide remote SMTP access and will not work with IRIS.

Mail.com use your ISP's SMTP mail server pop1.mail.com 110

Medicom No mail.mchsi.com

Netscape Yes smtp.isp.netscape.com 25 pop3.isp.netscape.com 110 SSL is not currently supported.

NetZero smtp.netzero.net pop.netzero.net

Prodigy Yes [email protected] smtp.prodigy.net 25 pop.prodigy.net 110 SSL is not currently supported.

RLWD Web Services smtpout.secureserver.net mail.yourfulldomainname

Rediff smtp.rediffmailpro.com pop.rediffmailpro.com

Rogers Broadband No (with out @) smtp.broadband.rogers.com 587

SBC Global Ameritech Yes [email protected] smtp.ameritech.yahoo.com pop.ameritech.yahoo.com SSL is not currently supported.

SBC Global Flash Yes [email protected] smtp.flash.yahoo.com pop.flash.yahoo.com SSL is not currently supported.

SBC Global NVBell Yes [email protected] smtp.nvbell.yahoo.com pop.nvbell.yahoo.com SSL is not currently supported.

SBC Global Pacbell Yes [email protected] smtp.pacbell.yahoo.com pop.pacbell.yahoo.com SSL is not currently supported.

SBC Global Prodigy Yes [email protected] smtpauth.prodigy.net pop.sbcglobal.net SSL is not currently supported.

SBC Global SNet Yes [email protected] smtp.snet.yahoo.com pop.snet.yahoo.com SSL is not currently supported.

SBC Global SWBell Yes [email protected] smtp.swbell.yahoo.com pop.swbell.yahoo.com SSL is not currently supported.

SBC Global Wans Yes [email protected] smtp.wans.yahoo.com pop.wans.yahoo.com SSL is not currently supported.

SBC Global Yahoo! Yes [email protected] smtp.sbcglobal.yahoo.com pop.sbcglobal.yahoo.com SSL is not currently supported.

Seanet mx.seanet.com pop.seanet.com

The River mail.theriver.com Time Warner – Road

Runner Business Class

Yes [email protected] Depends on Location: Go to http://help.rr.com/ select items in

* = SMTP/POP Email Server Settings will not work when PC is connected to a different Internet Service Provider.

** = SMTP/POP Email Server Settings are free when signing up to there free email service.

VERIZON

Below are POP/SMTP settings for Verizon.

Note: It’s always best to contact your email service for POP/SMTP settings if you are not certain on what data to enter in these fields or if you are receiving an error. We are providing data for your convenience but it’s not guaranteed to work. You should always us the SMTP/POP server provided by your Email service provider or any other server rather information listed below.

Pop Port: 110 (default)

Login: MemberID (or try it as [email protected] if entering MemberID only does not work) Password: Enter your Verizon password

Please verify that you are entering the correct login name and password by logging into your email account. Go to http://webmail.verizon.net/signin/ and login. If your login fails, this means you are not entering an incorrect Login/Password for your IRIS Settings.

Website References:

Email Account: http://webmail.verizon.net/signin/

General Help: http://www22.verizon.com/CustomerSupport/ContactUs/Index/

EARTHLINK

Below are POP/SMTP settings for EarthLink.

Please verify that you are entering the correct login name and password by logging into your email account. Go to http://www.earthlink.net/, click WEBMAIL link at the very top of the page and login. If your login fails, this means you are not entering an incorrect Login/Password for your IRIS Settings.

Website References:

Email Account: http://www.earthlink.net/ and click WEBMAIL link at the very top of the page.

POP/SMTP Settings: http://kb.earthlink.net/case.asp?article=192059

COX

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Below are instructions on how to receive POP/SMTP settings for COX Internet Service Provider.

Important! These settings will not work if the computer is connected to the internet using an ISP other then COX.

Note: It’s always best to contact your email service for POP/SMTP settings if you are not certain on what data to enter in these fields or if you are receiving an error. We are providing data for your convenience but it’s not guaranteed to work. You should always us the SMTP/POP server provided by your Internet Service Provider (ISP) or any other server rather information listed below.

• POP/SMTP settings are different depending on your location. Click HERE and by selecting your location in the drop down list, it will display your POP/SMTP settings.

In document Help System. Table of Contents (Page 44-58)