Performance No Basis (Exceeds Expect.) (Meets) (Needs Improve.) for Eval-
OPERATING PERFORMANCE
1 2 3 4 5 uation(Continued) FACILITIES Functionality q q q q q q Maintenance q q q q q q Appearance / Housekeeping q q q q q q Security q q q q q q Supporting Comments: __________________________________________________________________ __________________________________________________________________ OPERATING PRACTICES
Compliance with Bylaws / Rules / Regulations q q q q q q Policies & Procedures Development q q q q q q Policies & Procedures Enforcement q q q q q q Establishment of Service Objectives & Standards q q q q q q Compliance with Fed'l, State, Local Legal Req'ts q q q q q q Facilities / Operations Safety q q q q q q
Supporting Comments: __________________________________________________________________ __________________________________________________________________
Department Manager Self Evaluation
Performance No Basis (Exceeds Expect.) (Meets) (Needs Improve.) for Eval-
SKILLS / KNOWLEDGE
1 2 3 4 5 uationINTERPERSONAL RELATIONS q q q q q q
(Ability to work / deal effectively with Board, committees, members, employees, vendors, community, etc.)
Supporting Comments: __________________________________________________________________ __________________________________________________________________ COMMUNICATIONS q q q q q q
(Writing, speaking and listening skills)
Supporting Comments: __________________________________________________________________ __________________________________________________________________ JOB / INDUSTRY KNOWLEDGE q q q q q q
(Breadth / depth / professional development)
Supporting Comments: __________________________________________________________________ __________________________________________________________________ MANAGEMENT q q q q q q
(Goal setting & planning / organizing & coordinating / delegating / controlling & follow-up / policies & procedures development, adherence to & enforcement)
Supporting Comments: __________________________________________________________________ __________________________________________________________________ LEADERSHIP q q q q q q
(Vision / setting example / team player / focus on excel- lence / results-oriented)
Supporting Comments: __________________________________________________________________ __________________________________________________________________ PROBLEM-SOLVING q q q q q q
(Recognition / analytical skills / solution definition / imple- mentation)
Supporting Comments: __________________________________________________________________ __________________________________________________________________ CHANGE MANAGEMENT q q q q q q
(Accepting change / implementation planning / meeting objectives on-time and on-budget)
Supporting Comments: __________________________________________________________________ __________________________________________________________________
Department Manager Self Evaluation
Performance No Basis (Exceeds Expect.) (Meets) (Needs Improve.) for Eval-
PERSONAL TRAITS / BEHAVIOR
1 2 3 4 5 uationATTITUDE q q q q q q
(Motivation / enthusiasm / dedication / sense of urgency / flexibility / adaptability)
Supporting Comments: __________________________________________________________________ __________________________________________________________________ DEALING WITH ISSUES q q q q q q
(Judgment / objectivity / intelligence / common sense / initiative / imagination / creativity / acuteness / tenacity / perseverance / resilience / decisiveness)
Supporting Comments: __________________________________________________________________ __________________________________________________________________ WORK HABITS q q q q q q
(Availability / accessibility / visibility / punctuality / time management / reliability / drive / capacity / stamina / stress tolerance)
Supporting Comments: __________________________________________________________________ __________________________________________________________________ PERSONAL VALUES q q q q q q
(Integrity / ethics / honesty / sincerity / loyalty)
Supporting Comments: __________________________________________________________________ __________________________________________________________________ STYLE / PERSONALITY q q q q q q
(Tact / diplomacy / poise / sociability / awareness / maturity / stability / self-control / self-confidence / sensitivity / empathy / cooperativeness / persuasiveness / sense of humor)
Supporting Comments: __________________________________________________________________ __________________________________________________________________ APPEARANCE q q q q q q
(Dress / grooming / mannerisms)
Supporting Comments: __________________________________________________________________ __________________________________________________________________
Department Manager Self Evaluation
ACHIEVEMENT OF PERFORMANCE GOALS DURING PRIOR PERIOD
Goals Measure Target Actual 1. __________________________________________ ________________ ______ ______ 2. __________________________________________ ________________ ______ ______ 3. __________________________________________ ________________ ______ ______ 4. __________________________________________ ________________ ______ ______
PERFORMANCE GOALS FOR NEXT PERIOD
Goals Measure Target 1. __________________________________________ ________________ ______ 2. __________________________________________ ________________ ______ 3. __________________________________________ ________________ ______ 4. __________________________________________ ________________ ______
ACHIEVEMENT OF PERSONAL DEVELOPMENT GOALS DURING PRIOR PERIOD
Goals Measure Target Actual 1. __________________________________________ ________________ ______ ______ 2. __________________________________________ ________________ ______ ______
PERSONAL DEVELOPMENT GOALS FOR NEXT PERIOD
Goals Measure Target 1. __________________________________________ ________________ ______ 2. __________________________________________ ________________ ______ EVALUATION COMMENTS: _______________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________
SUGGESTIONS for Improving Service, Quality, Efficiency: ____________________________
________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ Signature: _____________________________________ Page 5
PERFORMANCE EVALUATION for the
DEPARTMENT MANAGER
Evaluation Summary
Name: _____________________________ Date: _________________ Dept: _____________________________ Summarized By: ____________________________
Performance No Basis (Exceeds Expect.) (Meets) (Needs Improve.) for Eval-
OPERATING PERFORMANCE
1 2 3 4 5 uationMEMBER SERVICES
Member Satisfaction q q q q q q Amount of Use q q q q q q Amount / Level of Service Provided q q q q q q Quality of Service q q q q q q Amount / Variety of Special Member Functions q q q q q q Amount / Variety of New Events / Services q q q q q q
Supporting Comments: __________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ SPONSORED PRIVATE FUNCTIONS
Sponsor Satisfaction q q q q q q Amount of Use q q q q q q Amount / Level of Service Provided q q q q q q Quality of Service q q q q q q Financial Benefit to Club q q q q q q
Supporting Comments: __________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ PERSONNEL MANAGEMENT Recruiting q q q q q q Training q q q q q q
Delegating / Assigning Roles & Responsibilities q q q q q q Use of Employee Capabilities / Skills q q q q q q Use of Other Resources q q q q q q Promoting Teamwork q q q q q q Assuring Accountability / Control q q q q q q Identifying and Solving Problems q q q q q q Guiding, Directing, Counseling and Disciplining q q q q q q Employee Morale q q q q q q Perf. Evaluation Objectivity / Completeness q q q q q q Perf. Evaluation Frequency / Timeliness q q q q q q Employee Development q q q q q q Supporting Comments: __________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ Page 1