Phase 3: Installing HP Web JetAdmin
Phase 4: Customizing HP Web JetAdmin Phase 5: Operating HP Web JetAdmin HP Product Information and Support
Phase 1: Determining What You Want to Accomplish
Non-system-based and System-based Tasks
For a successful implementation, you need to perform two types of tasks.• Non-system-based tasks are business and management decisions that describe why you should implement HP Web JetAdmin and how you will determine what system components and features will be most useful for your organization. Examples of non-system-based tasks include deciding how many printers you will manage with HP Web JetAdmin, how many network administrators and users will be responsible for monitoring and maintaining printer resources, and the business needs that make implementing HP Web JetAdmin necessary.
• System-based tasks produce the tangible results that are a direct result of using computer and networking technology, including HP Web JetAdmin itself and the servers and workstations where you will install and use HP Web JetAdmin. Examples of system-based tasks are defining device groups that contain the printers that particular users will manage and monitoring the use of consumables to determine how much monthly inventory you should keep on hand.
After you have pinpointed the non-system-based tasks that you need to accomplish, you can determine which system-based tasks will help you meet your goals.
Determining Your Implementation Goals
You may have unique situations where you want to use HP Web JetAdmin to enhance network printer management. HP Web JetAdmin offers specific benefits for each one. The following table categorizes HP Web JetAdmin’s features according to various implementation goals. This table also shows who might use the features. If you know who will be using HP Web JetAdmin, you can choose your implementation goals based on those users’ functions within the organization.
Examine the features and personnel in this table to determine which implementation goals are appropriate for your environment. As you review the table, also note any features that might be useful to you outside of your primary goal. Choosing one implementation goal does not prevent you from using features listed under another. All of the features are included in every installation of HP Web JetAdmin.
Implementation goal Features Person using HP Web JetAdmin Installing network printers
• Create print queues on a wide variety of platforms, such as Windows, Linux, HP-UX, Solaris, and NetWare
• Multiple device configuration
• Update HP JetDirect print server firmware remotely from any workstation (integrated firmware downloader)
• Discover devices without manually entering information
• Multiple levels of security to prevent unauthorized changes to devices or to the HP Web JetAdmin software
Printer specialist
Help desk and troubleshooting
• Discover devices and build a device cache without manually entering information
• Display site maps, showing the location of your devices
• Search for printers with specific capabilities • Group devices according to location, specific
features, or other criteria • Real-time printer status • Remote diagnostics • HP device alerts
• Put printers back online remotely • Turn printers off and back on remotely • Support for non-printer devices, such as
HP CD-ROM servers and HP network scanners • Configure support links for users to easily access
help desk or support personnel
Help desk personnel
Enterprise management
• Integrate with packages like HP TopTools, HP OpenView, CA Unicenter, and IBM Tivoli • Configurable HP device alerts
• Enable and disable protocols on HP JetDirect print servers
• Turn off Service Advertising Protocol (SAP) broadcasts on HP JetDirect print servers
• Support for HP CD-ROM servers and HP network scanners
Enterprise and IT manager
Business decisions for an organization are often used as the basis for determining the most appropriate goal for implementing HP Web JetAdmin. The following are
examples of reasons for implementing HP Web JetAdmin to achieve certain system-based functionality.
Installing network printers
• During installation, the network administrator wants to find out what features a printer has and assign the appropriate printer driver or model script.
• A company with a large number of printers wants to save time by configuring multiple printers simultaneously.
• The individual who installs printers wants to establish a print queue for shared network printers.
Help desk and troubleshooting
• Users want to know why their print jobs did not print.
• A company with multiple buildings only has one help desk in the main building. To cut down on trips to other buildings for minor problems, the help desk manager wants to know where a printer resides.
Enterprise management
• The network administrator wants a tool that provides cross-platform support. • New HP JetDirect print servers have arrived, and the network administrator wants
to update firmware quickly and consistently.
• The network administrator wants to manage printers remotely, which means that a specific “console” is not required.
Phase 2: Deciding How to Accomplish Your Goals
Now that you have determined what you want to accomplish with HP Web JetAdmin, you can decide how to use HP Web JetAdmin’s features to help you meet your goals. To make the necessary decisions, you must gather information about device
management problems within the network and then decide how best to address them.