6 Develop and

deliver systems to enable SMS/SDM Ensure clear mechanisms in place for continued support for systems development Director of Service Sustainability

Sustainability team Ongoing Ongoing Individual

business cases for products e.g. Self- Management College, Flo Simple Telehealth 7 Provide organisational support to the delivery of the patient experience strategy Ensure linkage between sustainability leadership teams and patient experience leadership teams Director of Service Sustainability/Directo r Nursing and Healthcare Professions Deputy Director Governance/strategic Lead for Long Term Conditions 6 months September 2016 Any additional costs subject to submission and approval of business case 8 Identify quality drivers/enablers Ensure examples of emerging good practice feed into discussions for 2017- CQUIN schemes and Quality Account

Medical Director Head of Integrated Governance

12 months June 2017 Within existing resources , approximately opportunity costs of 0.1 wte Band 5 (circa £2.5k)

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Appendix 1

Appendix 2

Invitation email to participate in on-line survey

Good afternoon,

This questionnaire aims to capture the opinions of all patient-facing staff working in PCFT’s mental health and community services, with respect to supporting patients to be confident, capable and motivated to take a much more active role in their care and wellbeing through self-management and shared decision making.

Thank you for taking the time to share your views by clicking on the link below. Can you also please forward this email to staff working within your team. Responses are being sought by Friday 25th _March.

https://www.surveymonkey.co.uk/r/self-management

Purpose/background

A robust self-management culture is underpinned by firm beliefs that the patient’s expertise in living with their own symptoms/condition is of equal importance to the clinician’s expertise on diagnoses, treatments and prognoses, and that there is a partnership relationship of equal power between the clinician/patient. If you want to read more about these topics, click on the link

https://www.aquanw.nhs.uk/packages/shared-decision-making-and-self- management-support/2994

How long will the survey take?

It should take no more than 10 minutes to complete.

What’s in it for me?

There is evidence that supporting self-management is a win-win for all. Patients experience better outcomes and demands on health services reduce. Clinicians who have actively engaged in enhancing ways to support patients to self-manage have reported increased job satisfaction, hence PCFT wants to ensure it has the right support in place to enable every service to benefit; this survey aims to inform the organisation about what it needs to do.

Will my responses be anonymous?

Your individual responses will remain anonymous, although we will be asking you to identify the type of role you do, and the area of your work. This will allow responses to be collated into themes, which will assist in identifying the