Diagnostics Feature Codes
You must use the administrator phone and enter the Diagnostics Mode feature code (9900) [9100 in Europe] before you can use the feature codes summarized in Table 22.
Periodic Diagnostics On/Off
9825 Periodic diagnostics extends and improves the functionality and checks and reconciliations performed on various resources in the system.
Program System Speed Dial
9801 Programs system-wide Speed Dial numbers when followed by location codes (000–999 or 0000-4999).
Set Network Date/Time 9810 Programs the time and date for all nodes in the system. Local time and date can also be reset by individual nodes.
Set Time/Date 9800 Programs system time and date.
Synchronize Network Time 9811 Synchronizes the minutes past the hour across the network. If a node's time is off by more than 30 minutes, synchronizing the minutes may cause the hour to change. Also, network time is automatically synchronized every day at 12:30 AM (00:30), using the time setting on the node with the lowest number.
Table 21. Administrator Feature Codes (Continued)
Feature Name Code
U.S. (Eur.) Definition
Table 22. Diagnostics Feature Codes
Feature Name Code
U.S. (Eur.) Definition
Compression On/Off 9982 (9182) Compresses call processing messages sent to DB Programming, speeding up transfers. You should not disable this feature unless instructed to do so by support personnel.
Compression Statistics 9981 (9181) Dumps various statistics related to the DB Programming compression algorithm. This feature should be used only when directed to do so by support personnel.
Diagnostic – ASAI Snoop Off
9926 (9126) Turns off the ASAI output to Message Print. ASAI is the protocol the system uses to talk to DB Programming and the AVDAP. Turning this feature on helps the support personnel debug the messaging between Call Processing and DB Programming or Call Processing and the AVDAP.
Diagnostic – ASAI Snoop On
9927 (9127) Turns on the ASAI output to Message Print. ASAI is the protocol the system uses to talk to DB Programming and the voice processing system. Turning this feature on helps the support personnel debug the messaging between Call Processing and DB Programming or Call Processing and the AVDAP.
Diagnostic – Dump Extension
9933 (9133) Allows a field technician to dump a device or structure when debugging a problem. The system dumps the internal data structures for that extension to message print. If you press the pound button (#) you are prompted for a command. The command allows you to enter an alphanumeric string of the structure to dump.
Diagnostics Feature Codes
Diagnostic –
Dump Node Information
9936 (9136) Pressing the Dump Node Information feature code dumps specified node information to Message Print for diagnostic purpose. When the system prompts for a node number, enter the applicable node number or zero (0) for all nodes within a network. If the node does not exist, an error message saying INVALID NODE NUMBER appears and prompts you for a node number again.
After entering a node number, the system displays a confirmation message on the phone display. This helps you analyze which nodes are up and which nodes are down (the word ‘down’ does not mean that the node is completely down, it simply means the node is unreachable). For Example:
If all nodes are up, the display shows ALL NODES ARE UP X. The ‘X’ represents the total number of the nodes.
If node 3 and 5 of a 5-node network are down, the display shows # NODES DOWN 2 3 5.
Diagnostic – Heap Dump
9943 (9143) For internal engineering use only.
Diagnostic – Heap Statistics
9947 (9147) This feature code outputs miscellaneous heap information to Message Print as well as putting up a message on the phone that indicates the percentage of available dynamic heap memory. This feature code is useful in determining if the system is losing heap memory and how quickly the system may be losing it.
Diagnostic – ISDN View
9948 (9148) This feature code toggles through the three different ISDN view output modes.
Entering the feature code the first time puts the ISDN view feature into headers only mode. In this mode the system outputs all ISDN messages to Message Print in header format (that is, it does not contain any ISDN information elements).
Entering the feature code the second time puts the ISDN view feature into full mode. In this mode the system outputs all ISDN message to Message Print in full format (that is, each ISDN information element).
Entering the feature code one more time turns this feature off.
Diagnostic – Major Reset
9962 (9162) For internal engineering use only.
Diagnostic – Mark As Leaks
9945 (9145) For internal engineering use only.
Diagnostic - Mark As Quiescent
9946 (9146) For internal engineering use only.
Diagnostic – Minor Reset
9964 (9164) For internal engineering use only.
Diagnostic –
Network Freeze Zone System Histories Diagnostic –
9939 (9139)
9989 (9189)
The system fault history for any freeze zone in the network can be halted (frozen) or re-enabled using these feature codes when diagnostics mode is enabled. The fault history can then be extracted from each zone and used by service personnel when troubleshooting the system.
Table 22. Diagnostics Feature Codes (Continued)
Feature Name Code
Diagnostics Feature Codes
Diagnostic – Network Groups
9963 (9163) Allows you to verify that the Network Groups on the local node are programmed properly. When 9963 is entered at an administrator’s phone, the telephone system initiates pings from each IP device on the local node and determines if the other devices respond to the ping. If a device does not respond to the ping or if a firewall is detected, the system issues a Message Print message.
Diagnostic – Print Auxdata
9972 (9172) (Not Programmable) Sends a report to a designated printer or file that shows system reset history information to be used for troubleshooting purposes.
Diagnostic – Print Message Log
9975 (9175) (Not Programmable) Sends a report to a designated printer or file that lists system error messages to be used for troubleshooting purposes.
Diagnostic – Print Network Log
9976 (9176) This feature code prints the network log to message print. This feature is useful in determining the system of a networked system.
Diagnostic – Query Node Traffic
9978 (9178) Using this feature code you can query the status of various devices on the system based on the status of the traffic flags in DB Programming. The output is sent to Message Print.
Diagnostic – Show Version
9928 (9128) To check the call processing software version at an administrator's phone, you can enable diagnostics mode, then enter this feature code to view the version and date of the call processing software. However, feature code 9928 displays the firmware version of the phone if it is in SIP mode.
Diagnostic – SIP View
9987 (9187) Allows you to change the system wide SIP output value. Options include No Output, Headers, and Full Output.
Diagnostic – Spare 1–3
9910–9912 (9110–9112)
For internal engineering use only.
Diagnostic – System History
9974 (9174) For internal engineering use only.
Diagnostic – View Displays
9983 (9183) For internal engineering use only.
Program Database 9932 (9132) Can be used for programming phone, system, and trunk parameters.
Seize Device 9973 (9173) Used during troubleshooting to seize a specific trunk or phone by indicating the board number, port number, and device number.
System History – Freeze System History – Unfreeze 9993 (9193) 9998 (9198)
The system fault history can be frozen or unfrozen using these feature codes when diagnostics mode is enabled. Fault history is used by service personnel when troubleshooting the system. Table 22. Diagnostics Feature Codes (Continued)
Feature Name Code