10 Diagnostics and servicing 10.1 Maintenance
If the device is used properly, no special maintenance is required in normal operation.
The cleaning helps that the type label and markings on the instrument are visible.
Take note of the following:
•
Use only cleaning agents which do not corrode the housings, type label and seals•
Use only cleaning methods corresponding to the housing protec-tion rating10.2 Rectify faults
The operator of the system is responsible for taking suitable meas-ures to rectify faults.
The device offers maximum reliability. Nevertheless, faults can occur during operation. These may be caused by the following, e.g.:
•
Sensor•
Process•
Voltage supply•
Signal processing The first measures are:•
Evaluation of fault messages•
Checking the output signal•
Treatment of measurement errorsA smartphone/tablet with the adjustment app or a PC/notebook with the software PACTware and the suitable DTM offer you further com-prehensive diagnostic possibilities. In many cases, the causes can be determined in this way and the faults eliminated.
Depending on the reason for the fault and the measures taken, the steps described in chapter " Setup" must be carried out again or must be checked for plausibility and completeness.
Should these measures not be successful, please call in urgent cases the VEGA service hotline under the phone no. +49 1805 858550.
The hotline is also available outside normal working hours, seven days a week around the clock.
Since we offer this service worldwide, the support is provided in English. The service itself is free of charge, the only costs involved are the normal call charges.
Maintenance Cleaning
Reaction when malfunc-tion occurs
Causes of malfunction
Fault rectification
Reaction after fault recti-fication
24 hour service hotline
10 Diagnostics and servicing
62097-EN-210701
10.3 Diagnosis, fault messages
The 360° status indication on the device indicates the operating status of the device (display according to NE 107). At the same time it indicates the switching state of the output. This enables simple on-site diagnosis without the need for tools.
Error Cause Rectification
Green signal lamp off Voltage supply interrupted. Check the voltage supply and the cable con-nection
Electronics defective Exchange the instrument or send it in for repair Green signal lamp flashes Maintenance required Carry out maintenance
Red signal lamp lights
(switch-ing output high-impedance) Error with the electrical
con-nection Connect the instrument according to the wir-ing plan
Shortcircuit or overload Check the electrical connection
Measuring tip damaged Check whether the measuring tip is damaged Red signal lamp flashes
(switching output high-imped-ance)
Sensor outside the specifi-cation Check the adjustment of the sensor Sensor is in simulation mode Terminate simulation mode Function test is carried out Complete function test
10.4 Status messages according to NE 107
The instrument features self-monitoring and diagnostics according to NE 107 and VDI/VDE 2650. In addition to the status messages in the following tables there are more detailed error messages available under the menu item " Diagnostics" via DTM or app.
The status messages are divided into the following categories:
•
Failure•
Function check•
Out of specification•
Maintenance required and explained by pictographs:4
1 2 3
Fig. 17: Pictographs of the status messages 1 Failure - red
2 Out of specification - yellow 3 Function check - orange 4 Maintenance required - blue
Failure: Due to a malfunction in the instrument, a fault message is output.
This status message is always active. It cannot be deactivated by the Checking the switching
signal
Status messages
10 Diagnostics and servicing Function check: The instrument is being worked on, the measured value is temporarily invalid (for example during simulation).
This status message is inactive by default.
Out of specification: The measured value is unreliable because an instrument specification was exceeded (e.g. electronics temperature).
This status message is inactive by default.
Maintenance required: Due to external influences, the instrument function is limited. The measurement is affected, but the measured value is still valid. Plan in maintenance for the instrument because a failure is expected in the near future (e.g. due to buildup).
This status message is inactive by default.
Code Text message
Cause Rectification
F013
no measured value available
Error in capacitive measurement Send instrument for repair
F036
No operable software
Wrong software type
Software update not successful or aborted
Repeat software update
F080
General software error
Software error Restart instrument
F105
Measured value is deter-mined
Device is still in the switch-on phase Wait for the end of the switch-on phase
F260
Error in the calibration
Error in the calibration carried out in the factory
Error in the EEPROM
Send instrument for repair
F261
Error in the instrument set-tings
Checksum error in the configuration
values Carry out a reset
Code Text message
Cause Rectification
C700
Simulation active
A simulation is active Finish simulation
Wait for the automatic end after 60 mins.
Code Text message
Cause Rectification
S600
Impermissible electronics temperature
Temperature of the electronics in the
non-specified range Check ambient temperature Insulate electronics Failure
Function check
Out of specification
10 Diagnostics and servicing
Switching output overloaded
Overload or short circuit on the
switch-ing output Check electrical connection
Code Text message
Cause Rectification
M511
Inconsistent software con-figuration
Software faulty or outdated Carry out software update
10.5 Software update
The device software is updated via Bluetooth.
The following components are required:
•
Instrument•
Voltage supply•
PC/notebook with PACTware/DTM and Bluetooth USB adapter•
Current instrument software as fileYou can find the current instrument software as well as detailed infor-mation on the procedure in the download area of our homepage.
Caution:
Instruments with approvals can be bound to certain software versions.
Therefore make sure that the approval is still effective after a software update is carried out.
You can find detailed information in the download area on our home-page.
10.6 How to proceed if a repair is necessary
You can find an instrument return form as well as detailed information about the procedure in the download area of our homepage. By doing this you help us carry out the repair quickly and without having to call back for needed information.
In case of repair, proceed as follows:
•
Print and fill out one form per instrument•
Clean the instrument and pack it damage-proof•
Attach the completed form and, if need be, also a safety data sheet outside on the packaging•
Ask the agency serving you to get the address for the return ship-ment. You can find the agency on our homepage.Maintenance
11 Dismount
11 Dismount
11.1 Dismounting steps
Warning:
Before dismounting, be aware of dangerous process conditions such as e.g. pressure in the vessel or pipeline, high temperatures, cor-rosive or toxic media etc.
Take note of chapters " Mounting" and " Connecting to voltage sup-ply" and carry out the listed steps in reverse order.
11.2 Disposal
The device is made of recyclable materials. For this reason, it should be disposed of by a specialist recycling company. Observe the ap-plicable national regulations.
12 Certificates and approvals
62097-EN-210701