DocAve Manager consists of three services, Control service, Media service, and Report service.
Control service – Manages all DocAve operations and allows users to interact with the web-based DocAve platform. All agents communicate with the manager through the Control service, so it is imperative that the machine you install the Control service on is accessible by all agent machines. This service can be run on a server cluster to achieve load balancing, which leverages the Windows Network Load Balancer to automatically select the proper DocAve Control service for optimal performance. For more
information, refer to the DocAve Control Service Load Balancing
DocAve Control Service Load Balancing can be achieved by installing DocAve Control services on multiple servers within the same Windows Network Load Balancing cluster that use the same Control database.
After configuring the Load balancing, the Windows Network Load Balancer will handle the received request and send them to the optimal Control service.
Before using the DocAve Control Service Load Balancing, make sure the following requirements are met:
Enter the hostname or IP address of each individual server when installing DocAve Control service on the corresponding server.
Use the Windows Network Load Balancing cluster’s public IP address when installing other DocAve Manager services.
Use the Windows Network Load Balancing cluster’s public IP address when installing DocAve Agents.
Use the Windows Network Load Balancing cluster’s hostname and public IP address when accessing DocAve.
*Note: A Report Location must be configured in Job Monitor before you can use the Log Manager and Job Monitor when DocAve Control Service Load Balancing is used. Otherwise, each server where Control service is installed will retain its own log for the jobs it carried out. For more information, refer to the DocAve 6 Job Monitor Reference Guide.
To install the DocAve Control service in a Windows Network Load Balancing cluster, complete the following steps:
1. Prepare the environment by configuring a Windows Network Load Balancing cluster containing two nodes: node A and node B.
The public IP address of this Windows Network Load Balancing cluster is IP01.
Node A’s IP address is IP02.
Node B’s IP address is IP03.
2. In the Services Installation step of DocAve 6 Manager for SharePoint Installation Wizard, select Advanced as the method. Then, select Control Service.
DocAve 6 Installation Guide
393. Install the DocAve Control service Control01 on node A, configuring a common Control database named ControlDB01 for this Control service in the loading balancing environment.
Note the following:
a. In the Control Service Configuration step, enter IP02 or node A’s hostname in the Control Service Host field.
b. In the Control Database Settings step, enter the information of the common Control database ControDB01 into the Database Server and Control Database Name fields.
c. In the Passphrase step, enter the passphrase you want to use for the Control database ControlDB01 into the Passphrase field.
4. Install DocAve Control service Control02 on node B using the same Control database ControlDB01 as Control service Control01.
Note the following:
a. In the Control Service Configuration step, enter IP03 or node B’s hostname in the Control Service Host field.
b. In the Control Database Settings step, enter the database server and database name of the Control database ControlDB01 into the Database Server and Control Database Name fields.
c. In the Passphrase step, enter the passphrase that you used for Control database ControlDB01 in step 3 into the Passphrase field.
5. Choose either of the following methods to install the DocAve Media service and DocAve Report service. The Media service and Report service will use the Control service load balancing environment.
For best performance, install the DoAve Manager’s services across multiple servers. To install the DocAve Media service and DocAve Report service on a server that does not have the DocAve Control service installed on it, complete the following steps:
In the DocAve Manager installation package, double-click the Setup.exe file. The DocAve 6 Manager for SharePoint Installation Wizard appears.
In the Services Installation step, select Advanced as the method. Then, select Media Service and Report Service.
In the Media Service Configuration step, enter the public IP address IP01 of the Windows Network Load Balancing cluster in the Control Service Host field.
In the Report Service Configuration step, enter the public IP address IP01 of the Windows Network Load Balancing cluster in the Control Service Host field.
For a smaller environments, you can install the DocAve Manager’s services on the same server. To install the DocAve Media service and DocAve Report service on node A and node B where the DocAve Control service resides, the server must meet all the system
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DocAve 6 Installation Guide
requirements for the Manager’s services. Refer to the DocAve Manager SystemRequirements for more details. If you choose this method, complete the following steps:
In the DocAve Manager installation package, double-click the Setup.exe file. The DocAve 6 Manager for SharePoint Uninstallation Wizard appears.
Select Change and click Next.
In the Service to Change interface, select Media Service and Report Service, and then click Next.
In the Media Service Configuration step, enter the public IP address IP01 of the Windows Network Load Balancing cluster in the Control Service Host field.
In the Report Service Configuration step, enter the public IP address IP01 of the Windows Network Load Balancing cluster in the Control Service Host field.
Install the DocAve Agent service on your desired servers.
*Note: In the Communication Configuration step, enter the public IP address IP01 of the Windows Network Load Balancing cluster in the Control Service Host field.
section of this guide.
Media service – Performs assistant jobs such as managing the retention rules and managing the backup job data. This service can be installed on multiple machines. Using multiple media services allows for load-balanced access to the data storage locations.
Report service – Manages all SharePoint data collection and management, monitor SharePoint activities and return the data to the Control service for processing. This must be configured with the associated SQL databases and SQL Report services. This service is critical for using the DocAve Report Center module.
*Note: DocAve Report service can be installed on multiple servers and can be load balanced. However, all the Report services must share the same Report Database and Auditor Database.
They can either be run on the same server as your DocAve Agent, or split across several servers. For more information on DocAve Manager services, refer to Installing DocAve Manager.
While it is possible to have the DocAve Manager and DocAve Agent on a single server, it is not recommended. For the best performance, install the Manager’s services across multiple servers, and install only the necessary Agents on the Agent servers.
Refer to these tables for the system requirements of each DocAve Manager Service:
System Requirements for Control Service Installation
System Requirements for Media Service Installation
System Requirements for Report Service Installation
DocAve 6 Installation Guide
41*Note: If all Manager services are installed on the same server (or with a built-in database), all the system requirements mentioned in the System Requirements for Control Service Installation section must be met. Refer to the following table for the recommended configuration requirements to ensure your DocAve Manager can run smoothly.