In the tables below, the synthetic and compound indicators are further elaborated. For each indicator, the tables show:
The method of calculation i.e. the range of answers to the different questions and how they will be aggregated into comparable scores.
The respective weightings.
The messaging suggested to ‘label’ what is measured, in very simple terms, for example “this service is fully available online” This is used to communicate the actual meaning of the various indicators. The survey questions the indicator is derived from. The survey questionnaire can be found in Annex 6.
The level at which the data will be presented. This can either be the requirement level, the industry sector level, the Member State level, the EU, or a combination of these.
Table A4.1 Indicator I: Quality and availability of information Indicator I: Quality and availability of information
Compound indicator IA: Degree of
available information IB: Navigation tools and Retrieval of information
IC: Structure of information Related survey questions 1.1 1.2-1.3 1.4-1.5
Weighting Obligatory: 20 Voluntary: 20
To calculate an average on the country and EU level, taking into account both Obligatory and Voluntary services the following weighting should be applied: Obligatory: 0.75 Voluntary: 0.25 Obligatory: 5 Voluntary: 5 To calculate an average on the country and EU level, taking into account both Obligatory and Voluntary services the following weighting should be applied: Obligatory: 0.75 Voluntary: 0.25 Obligatory: 5 Voluntary: 5 To calculate an average on the country and EU level, taking into account both Obligatory and Voluntary services the following weighting should be applied: Obligatory: 0.75 Voluntary: 0.25 Calculation Requirement level Semantic scale:
0 for not online; 0.25 for information online on the requirement; 0.50 for information online on the requirement and the contact details; 0.75 for information online on the requirement, the contact details and what steps have to be taken;
No specific requirement
score Binary yes/no answers: Yes=1
89
1.0 for information online on the requirement, the contact details, what steps have to be taken and how long the procedure will take;
Calculation Industry sector level Average of the scores for all sector specific requirements
No specific industry
sector score Average of the scores for all sector specific requirements
Country Indicator Average of the scores for all specific requirements
Binary yes/no answers Yes=1 No=0 Scale: 1= 0 2= 0.25 3= 0.50 4= 0.75 5= 1.0
Average of the scores for all specific requirements and the scores for portal level questions
EU Indicator Average of Country
indicators Average of Country indicators Average of Country indicators Messaging Is- Partly is -Is not Is- Is not Is- Partly is -Is not
Synthetic indicator Quality and availability of Information
Calculation Average of compound indicators*weights Level EU + MS
90
Table A5.2 Indicator II: Transactionality of e-Procedures Indicator II: Transactionality of e-Procedures
Compound indicator IIA: Procedures e- completion and transactionality
IIB: Payment tools IIC: Track and Trace
Related survey questions 2.1-2.10 2.11-2.13 2.14-2.16
Weighting Obligatory: 30 Voluntary: 30
To calculate an average on the country and EU level, taking into account both Obligatory and Voluntary services the following weighting should be applied: Obligatory: 0.75 Voluntary: 0.25 Obligatory: 5 Voluntary: 5 To calculate an average on the country and EU level, taking into account both Obligatory and Voluntary services the following weighting should be applied: Obligatory: 0.75 Voluntary: 0.25 Voluntary: 5 To calculate an average on the country and EU level, taking into account both Obligatory and Voluntary services the following weighting should be applied: Obligatory: 0.75 Voluntary: 0.25 Calculation Requirement level Average of the scores
for all requirement level questions: Semantic scale: 0 for not online; 0.25 for information only; 0.50 for one-way transaction; 0.75 for two-way transaction; 1.0 for full transactionality; No specific requirement
score No specific requirement score
Calculation Industry sector level Average of the scores for all sector specific requirements
No specific industry
sector score No specific industry sector score Country Indicator Average of the scores
for all specific
requirement and portal questions
Portal questions provide binary yes/no answers (Yes=1, No=0).
For the questions on key enablers a score is only attributed if authentication, a signature or supporting documents are
required (and in case of the latter, no original documents are
required).
Average of the scores for all questions Binary yes/no answers Yes=1
No=0
If no payment is required, no score will be attributed.
Average of the scores for all questions Binary yes/no answers: Yes=1
No=0
EU Indicator Average of Country
91
Messaging Is- Partly is -Is not Is- Partly is-Is not Is- Partly is -Is not
Synthetic indicator Transactionality of e-Procedures
Calculation Average of compound indicators*weights Level EU + MS
Table A5.3 Indicator III: Accessibility for cross-border users Indicator III: Accessibility for cross-border users
Compound indicator IIIA: e-Completion
by foreign user IIIB: Distinction establishment and service provision
IIIC: Multilingual
Related survey questions 3.1-3.7 3.8-3.9 3.10-3.12
Weighting (points) Obligatory: 15 Voluntary: 10
To calculate an average on the country and EU level, taking into account both Obligatory and Voluntary services the following weighting should be applied: Obligatory: 0.75 Voluntary: 0.25 Obligatory: 10 To calculate an average on the country and EU level, taking into account both Obligatory and Voluntary services the following weighting should be applied: Obligatory: 0.75 Voluntary: 0.25 Voluntary: 10 To calculate an average on the country and EU level, taking into account both Obligatory and Voluntary services the following weighting should be applied: Obligatory: 0.75 Voluntary: 0.25 Calculation Requirement level Average of the scores
for all requirement level questions: Semantic scale: 0 for not online; 0.25 for information only; 0.50 for one-way transaction; 0.75 for two-way transaction; 1.0 for full transactionality; No specific requirement
score No specific requirement score
Calculation Industry sector level Average of the scores for all sector specific requirements
No specific industry
sector score No specific industry sector score Country Indicator Average of the scores
for all specific
requirement and portal questions
Portal questions provide binary yes/no answers (Yes=1, No=0).
For the questions on key enablers a score is only attributed if authentication or a
Average of the scores for all questions Binary yes/no answers: Yes=1
No=0
Average of the scores for all questions Scale: 1= 0 2= 0.25 3= 0.50 4= 0.75 5= 1.0
Binary yes/no answers: Yes=1
92
signature is required. EU Indicator Average of Country
indicators Average of Country indicators Average of Country indicators Messaging Is- Partly is -Is not Is- Is not clear Is- Partly is -Is not
Synthetic indicator Accessibility for cross-border users
Calculation Average of compound indicators*weights Level EU + MS
Table A5.4 Indicator IV: Usability Indicator IV: Usability
Compound indicator IVA: Availability and quality assistance services
IVB: Ease of use IVC: Speed of use
Related survey questions 4.1-4.6 4.7-4.13 4.14-4.17
Weighting Obligatory: 5 Voluntary: 5
To calculate an average on the country and EU level, taking into account both Obligatory and Voluntary services the following weighting should be applied: Obligatory: 0.75 Voluntary: 0.25 Obligatory: 3 Voluntary: 3 To calculate an average on the country and EU level, taking into account both Obligatory and Voluntary services the following weighting should be applied: Obligatory: 0.75 Voluntary: 0.25 Obligatory: 2 Voluntary: 2 To calculate an average on the country and EU level, taking into account both Obligatory and Voluntary services the following weighting should be applied: Obligatory: 0.75 Voluntary: 0.25 Calculation Requirement level No specific requirement
score No specific requirement score No specific requirement score
Calculation Industry sector level No specific industry
sector score No specific industry sector score No specific industry sector score Country Indicator Average of the scores
for all questions Scale: 1= 0 2= 0.25 3= 0.50 4= 0.75 5= 1.0
Average of the scores for all questions Scale: 1= 0 2= 0.25 3= 0.50 4= 0.75 5= 1.0
Average of the scores for all questions Scale: 1= 0 2= 0.25 3= 0.50 4= 0.75 5= 1.0
93
Binary yes/no answers: Yes=1
No=0
Multiple yes/no answers: Yes, one way interaction= 0.5 Yes, two way interaction= 1 No=0
EU Indicator Average of Country
indicators Average of Country indicators Average of Country indicators Messaging Is- Partly is -Is not Is easy to use - fairly
easy - difficult Is fast -acceptable- slow
Synthetic indicator Usability
Calculation Average of compound indicators*weights Level EU + MS
94