Review ID: 79
Pros: The customer support is the best I've received anywhere in quite some time. Cons: Other than no late night or weekend phone support, there's nothing really that stands out.
Comments: When I got things rolling here, I was using a really cool ESP, but one that didn't care about how fast they helped with
your problem and in some cases they didn't care to help at all.
In the past, it always felt like I was in it alone and when I needed help, there was no one around to help me.
Things changed though when I got to Elite Email. I was told by a friend to check them out after some really bad experiences with some other email marketing companies.
I have my own account manager who is so calm, relaxed, attentive and and has a ton of great ideas that I have implemented to help take our initiatives to the next level.
We don't do anything that crazy around here when it comes to the newsletters we send out, but I always felt that the process should be easy when creating and monitoring my campaign.
In the past 'easy' was the last thing that came to mind and I found myself frustrated and often waiting quite some time to get answers or technical help when I needed it.
Working with these guys, is a totally different experience though. It's refreshing to speak on the phone with people who genuinely care about me, my company and the success of the emails that we send out. I have for quite some time told others about how great Elite Email is, because to me it's really about the little things and these guys go to great lengths to ensure that I'm happy and getting the best results possible from my newsletters.
The system is simple in it's layout and the creation of emails takes no time at all. I know I can log-in and quickly have my newsletter set-up and scheduled out. I used to spend hours creating and fixing my emails, but now I know that it can be done in a short period of time, and if for some reason I need help, I know I can easily get it.
I love every interaction that I have with this company and truly recommend them to anyone who is looking to work with a company that actually cares about them and their success. That seems rare these days. I couldn't be happier to have been a client of Elite Email's for almost two years now. They mean it when they say that they focus on the customer experience.
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Em ai l V en do r Fe atu re s & Fu nc tio ns G ui de Review ID: 80Pros: The account manager makes things easy for me
Cons: I wish there were more training videos but they help me with anything that I need Comments: I was told by my brother to switch to Elite Email.
I had been with MailChimp for a few years after trying a few other services in the past. I was very happy with the system, but it was impossible to get help quickly when I needed it. I could write in, but there was no one to help me.
My brother told me he had just signed up with these guys and that he had his own account manager. I thought that was pretty neat and figured I'd see what it was all about.
I signed up for the free program and I have to say, the idea of having someone take the time to guide me through everything was fantastic. Was 'old school' in that they had no problem answering all of my questions and giving advice on improving my emails.
My emails are simple, but made even easier knowing that I can call in and have someone help me whenever needed. It is my favorite thing about them. They are just so friendly it's ridiculous. I don't find that type of support anymore. It's usually a machine, or someone who doesn't care to help me.
I made the switch and it was well worth it. It's not a flashy system by any means, but I have never had better engagement from my contacts and with the push of my account manager, we have been sending out some different types of emails and we are thrilled with the responses.
My restaurant has clearly benefited from Elite Email's services and I barely pay anything for my monthly subscription. I almost feel bad about it.
I have recommended them to many people and really thought that I needed to share my thoughts on here too. Try them out!
Review ID: 81
Pros: Easy to use, fantastic support, make things easy
Cons: I'd like more fancy features, but not make or break
Comments: I arrived at this company 6 months ago and to be honest wasn't too familiar with Elite Email.
I had been using a different service provider for
a while. I was going to just change things right away, but was told that the company had been with Elite for years. I must say, I'm happy I stayed.
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Em ai l V en do r Fe atu re s & Fu nc tio ns G ui deIt took no time at all to learn the system and having an account manager that is literally my coach when it comes to all things email, was a welcome change. I never had such support before with either of the companies that I had used.
Just wanted to say how awesome these guys are! Great program and great team all around.