Example 3: Combining Logical AND Conditions and Logical OR Conditions
BBBB Figure 7.2: Sample Alarm Filter Format
2. Enter the Command Mode and type ^B87,4 [Enter] to select the Report mode.
3. If you have not already done so, use Command ^B14 to enter the phone number for the remote modem (ALARM#). If the Report Command String will include command ^B13 (Send Alarm Message), define the Alarm Message under command ^B14's "MSG" prompt.
4. To define a Report Command String, proceed as described in Section 4.5.3.
7.3.6. Pager (Numeric) (^B87,5)
The Pager (Numeric) Mode allows PollCat III to send the Alarm Message to a standard numeric pager rather than an alphanumeric pager. The ALM LED and Alarm Port are enabled.
To use this mode, your system must include the following:
·
An outside phone line connected directly to PollCat III's Modem Port.·
A Standard Numeric Pager.When this mode is selected, the unit will call the number defined under ^B14's "ALARM#?" prompt. Since a standard numeric pager will not answer back, the unit will not be able to tell if the page was successful. Any Redials specified under Command ^B14 will be performed, whether the initial page was successful or not. Therefore, it is recommended to keep the number of Redials to a minimum, when the Pager (Numeric) Mode is selected.
When ^B14's "ALARM#?" prompt is used to define a callout number for Pager (Numeric) mode, the following format
is used:
ALARM#? Pager_Number,,,,,,,Message_Number Where:
Pager_Number is the number for the numeric pager.
,,,,,,, is a series of commas (dialing delays). Each comma provides a two second dialing delay. This allows the pager service time to answer before the message number is sent.
Message_Number is the numerical equivalent of an Alarm Message. Since a numeric pager cannot receive alphabetic characters, a numeric code is entered to indicate an alarm.
Example: To instruct PollCat III to dial a numeric pager at
555-7777, and wait 10 seconds before sending the Message Number "999", the following would be entered at ^B14's "ALARM#?" prompt:
ALARM#? 5557777,,,,,999
Note: Each comma provides about two seconds of delay time. Depending on your
pager service, you may wish to increase or decrease the number of commas in order to extend or reduce the dialing delay.
To select the Pager (Numeric) mode, proceed as follows.
1. Check the Set-Up Switches to make certain Switch 6 is set in the DOWN position. 2. Enter the Command Mode and type ^B87,5 [Enter] to select the Pager (Numeric)
mode.
7.3.7. Switching Alarm Methods
Providing your system includes all of the required components and you have installed the appropriate cables, you can easily switch from one notification method to another as the need arises. Note however, that only one alarm method may be selected at a time.
7.3.8. The Alarm Message
For most of the available alarm notification methods, the alarm message will be automatically sent when a Toll Fraud or No-Data Alarm is generated. The Alarm Message will include the following components:
·
The name of the clue or condition that generated the alarm.·
The counter status for the clue that generated the alarm.·
The text entered at command ^B14's "MSG?" prompt. These components will be displayed in the following format:Clue [<Critical Count>/<Actual Count>]: <MSG> Notes:
• When a No-Data Alarm is generated, the text "NO_DATA" will appear in place of the clue name, and both the Critical Count and Actual Count will be listed as "00000".
• When a Pager Test is initiated (^B89), the text "PAGE_TEST" will appear in place of the clue name, and both the Critical Count and the Actual Count will be listed as "00000".
• If Command ^B13 is invoked to send or display the alarm message when an alarm is not pending, the text "NO_ALARM" will appear in place of the clue name.
When the Pager (Numeric) alarm notification mode is selected, the message format described above will not be used. Since a numeric pager cannot receive alphabetic characters, a Message Number is used. The Message Number consists of series of numbers defined under Command ^B14's "ALARM#?" prompt as described in Section 7.3.6.
7.4.
Responding to a Toll Fraud Alarm
When you receive notification that an alarm has been occurred, you should then access the PollCat III in order to respond. At this point, you have several options:
·
Determine the reason for the Alarm Call using Command ^B18.·
Review Alarm counter status using Command ^B83.·
Turn off the ALM LED and/or Alarm Port usingCommand ^B88,1.
·
Display the data that caused the alarm using Command ^B01,A or ^B01,clue.·
Clear the Alarm Condition using Command ^B84.·
Reset Alarm Counters using Command ^B86.·
Enter the Pass-Through Mode and alter PBX configuration (Optional).Often the course of action you choose will actually combine several of these options. The following sections describe the steps that could be taken to explore each of the above options.
7.4.1. Determine the Reason for the Alarm Call (^B18)
When an Alarm call or callback is received, it is not always apparent why the alarm was generated. Command ^B18 can be used to determine the exact reason for the Alarm.
Enter PollCat III's Command Mode and type ^B18 [Enter]. PollCat III will respond with one of the five reasons listed in the table below.
Response Mode
Meaning Terse Verbose
0 IMMEDIATE PollCat III has dialed the number entered at command ^B14's "CALLBACK#" prompt in response to command ^B70,I
(Immediate Callback).
1 80% FULL PollCat III has dialed the "CALLBACK#" number to indicate that internal memory is at least 80% full.
2 SCHEDULED PollCat III has dialed the "CALLBACK#" number according to a callback schedule defined by command ^B12.
3 ALARM
RECORD RECEIVED
PollCat III has dialed the number entered at command ^B14's "ALARM#" prompt to notify the user that a Toll Fraud Alarm has been generated.
4 NO PBX DATA PollCat III has dialed the "ALARM#" number to notify the user that a No-Data Alarm has been generated.
7.4.2. Reviewing Alarm Clue Counter
Status (^B83)
When you receive a message indicating that an Alarm Clue has generated a Toll Fraud Alarm, you may wish to determine if other clue counters are near the critical point.
1. From the Command Mode, type ^B83 [Enter]. The system will display a listing of all