Environmental Services has identified 14 priority outcomes which have been set out below with a number of specific actions which
Environmental Services will carry out to deliver these outcomes. Actions marked * reflect the priority actions for Environmental Services over the next three years.
Key Theme 1 – Safer & Stronger
Priority Outcome – Community safety is improved and antisocial behaviour is reduced No. Actions/Tasks which will contribute to achieving this
outcome
Timescales Responsibility Outcomes and
Performance Measures
*1.1 Further develop the new integrated (hub & spoke model) community safety model for Renfrewshire.
March 2013 Regulatory Services Manager
Integrated and efficient community safety service for Renfrewshire.
*1.2 Deliver improved CCTV operations across the Town Centres in Paisley, Johnstone and Renfrew in partnership with Strathclyde Police.
March 2013 Regulatory Services Manager in partnership with Strathclyde Police
Increased public safety and improved prevention and detection of crime.
Measure - Significant investment in CCTV provision in Town Centres is completed and the integration of systems is achieved.
Priority Outcome – the risk of harm to public health is reduced No. Actions/Tasks which will contribute to achieving this
outcome
Timescales Responsibility Outcomes and
Performance Measures 1.3 Develop partnership procedures with Housing & Property
Services in relation to disrepair in the private housing sector.
March 2013 Environmental Strategy Manager
Improved arrangements for reducing the level of Private Sector housing in disrepair.
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Key Theme 1 – Safer & Stronger cont..
1.4 Identify houses in multiple occupation and carry out a programme of inspections to ensure licensing conditions are met.
2012 - 2015 Environmental Strategy Manager
Increased number of houses in multiple
occupation which comply with licensing conditions.
1.5 Increase joint working with the National Health Service (NHS) and partners in relation to the control and investigation of communicable & infectious disease and food poisoning.
2012 -2015 Regulatory Services Manager
Improved joint working arrangements with the NHS and a reduction in the number of communicable &
infectious disease incidents.
1.6 Continue with the priority inspection programme for providing occupational health and safety enforcement in work premises.
2012-2015 Consumer Protection Manager
Improved working environments and a reduction in the number of workplace accidents.
Priority Outcome – Protection for consumers through fair trading practices is increased and the level of intellectual property crime in Renfrewshire is reduced
No. Actions/Tasks which will contribute to achieving this outcome
Timescales Responsibility Outcome and
Performance Measures 1.7 Support traders through the changes relating to the vending
machine ban and display of tobacco products as a result of the Tobacco and Primary Services (Scotland) Act 2010.
2012-2015 Consumer Protection Manager
Businesses comply with tobacco sales legislation.
1.8 Work in partnership with the Community Safety Service, Strathclyde Police and Care & Repair to tackle issues relating to doorstop crime.
March 2013 Consumer Protection Manager
Reduction in the level of crime.
1.9 Provide a trading standards service which encompasses relevant licensing, weights & measures, animal health and product safety and offering an effective response to consumer complaints and requests for business advice.
2012-2015 Consumer Protection Manager
Improved consumer confidence.
Measure – Business advice requests completed within 14 days.
Target = 100%
Key Theme 1 – Safer & Stronger cont..
1.10 Build on the success of the Underage Sales Strategy and work in partnership with other agencies to ensure continued compliance with the legislation in relation to age restricted products.
2012-2015 Consumer Protection Manager
Reduction in sales of age restricted products.
Measure – Underage tobacco sales test.
Target = purchase retailer failure rate = 20%
1.11 Complete the implementation of the Product Safety Strategy to ensure the safety of consumers in Renfrewshire.
March 2013 Consumer Protection Manager
Product Safety Strategy implemented leading to increased safety of
consumers in Renfrewshire.
1.12 Further develop the Renfrewshire Trusted Trader scheme to increase consumer confidence in local traders and promote economic development.
March 2013 Consumer Protection Manager
Increased number of businesses involved in Trusted Trader Scheme.
Priority Outcome – hygiene standards in food businesses are improved No. Actions/Tasks which will contribute to achieving this
outcome
Timescales Responsibility Outcomes and
Performance Measures 1.13 Implement the alternative enforcement strategy to ensure the
percentage of premises broadly compliant with food hygiene legislation increases.
March 2013 Consumer Protection Manager
Increase in the number of premises compliant with food hygiene legislation.
1.14 Undertake health promotion activities within high risk food premises to support new E.coli guidance.
March 2013 Consumer Protection Manager
High risk food premises comply with the new E. Coli guidance.
Measure – Percentage of broadly compliant local premises.
Target = 87% by 2014/15 1.15 Increase the number of Eat Safe awards within food business
premises in Renfrewshire.
March 2013 Consumer Protection Manager
Safer food businesses within Renfrewshire.
Measure – Increased number of food businesses with awards.
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Key Theme 2 – Wealthier & Fairer
Priority Outcome – The vitality and attractiveness of Renfrewshire and its Town Centres is improved No. Actions/Tasks which will contribute to achieving this
outcome
Timescales Responsibility Outcomes and Performance Measures
*2.1 Deliver enforcement activities through the Renfrewshire Wardens for parking, litter, dog fouling, fly tipping &
environmental crimes and nuisance.
2012 - 2015 Community Safety Services Manager
Reduction in anti-social behaviour & environmental crimes.
Measure – Monitoring the number of fixed penalty notices issued.
*2.2 Complete the strategic review of our parks and play areas and begin implementation of the findings.
March 2013 Land Services Manager Complete review of parks and play areas. Agreeing and
securing required investment and increasing community
involvement.
2.3 Deliver an integrated community safety programme of education and awareness through schools and local communities, including joint working through the “hub and spoke” model.
March 2013 Communty Safety Services Manager
Increased awareness by school pupils and local communities of the impact of anti-social
behaviour.
*2.4 Work with the Paisley Vision Board in addressing trade waste enforcement.
March 2013 Community Safety Services Manager
Reduction in trade waste issues in Paisley town centre.
Key Theme 3 – Greener
Priority Outcome – air quality in Renfrewshire is improved No. Actions/Tasks which will contribute to achieving this
outcome
Timescales Responsibility Outcomes and Performance Measures
3.1 Progress an updated air quality action plan for the Paisley Air Quality Management Area and consult with the relevant stakeholders.
March 2013 Environmental Strategy Manager
Completion of updated quality action plan.
Measure – air quality monitoring across Renfrewshire.
Target = 100%
Priority Outcome – the environmental impact of waste generation and the impact of carbon emissions is reduced No. Actions/Tasks which will contribute to achieving this
outcome
Timescales Responsibility Outcomes and Performance Measures
*3.2 Increase recycling rates and reduce the amount of waste which is landfilled.
2012-2015 Amenity Services Manager (Waste)
Improved recycling.
Measure – Percentage of household waste recycled.
Target = 50% by 2013
*3.3 Continue to work with the Clyde Valley Shared Service work stream for the procurement of a residual waste treatment solution.
2012-2015 Senior Leadership Team Clyde Valley agreement for a shared services procurement of residual waste treatment is in place.
*3.4 Enhance the provision of kerbside recycling arrangements through the introduction of food waste collections and co-mingled glass collections.
2012-2013 Amenity Services Manager (Waste)
Enhanced provision of kerbside recycling arrangements.
Measure – percentage of municipal waste recycled.
Target = 50% by 2013 3.5 Review household waste centre provision and potential
investment in a super-hub at the main Underwood Road depot.
2012-2013 Amenity Services Manager (Waste)
Review of household waste centre provision completed.
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Key Theme 3 – Greener cont..
3.6 Incorporate the principles of Clean Renfrewshire within the redesigned core activities for StreetScene – including increased community participation and ownership through the “do your bit” initiative.
March 2013 Amenity Services Manager (StreetScene and Land Services) and Community Safety Services Manager
Improved cleanliness within Renfrewshire.
Measure – Street Cleanliness Index.
Target = 70 3.7 Progress reduction in carbon emissions through fleet
procurement, vehicle routing and tracking, vehicle emissions testing and energy management activities within Schools and other Council premises.
2012-2015 Senior Leadership Team and Extended Senior Leadership Team
Reduction in carbon emissions.
Measure – Carbon allowance scheme.
Priority Outcome – The vitality and attractiveness of Renfrewshire and its Town Centres is improved No. Actions/Tasks which will contribute to achieving this
outcome
Timescales Responsibility Outcomes and Performance Measures
3.8 Finalise the contaminated land remediation strategy for specific areas of Linwood including associated costs.
2012-2015 Regulatory Services Manager
Completed land decontamination at certain sites in Linwood.
3.9 Provide regulatory and contaminated land support for the remediation works as now commenced at ROF Bishopton.
2012 -2015 Environmental Strategy Manager
Remediation works at ROF Bishopton are progressed.
Measure – Project milestones are delivered.
Key Theme 4 – Smarter
Priority Outcome – Improved, smarter and alternative service delivery models are achieved No. Actions/Tasks which will contribute to achieving this
outcome
Timescales Responsibility Outcomes and Performance Measures
*4.1 Implementing the approved efficiencies through the service reviews and other efficiency proposals.
2012-2013 Senior Leadership Team and Extended Senior Leadership Team
Service efficiencies achieved.
Measure – Service changes are implemented.
*4.2 Complete the second year operational implementation of the Best Value Service reviews of;
• Soft FM (Building Cleaning)
• StreetScene
• Schools Catering
March 2013 Senior Leadership Team and Extended Senior Leadership Team
Service efficiencies achieved and service changes implemented.
Measure – Implementation of service changes and delivery of new service outcomes.
4.3 Taking forward the key workstreams within the Transforming Renfrewshire Programme namely, asset management, worksmart and customer management and procurement.
March 2013 Senior Leadership Team and Extended Senior Leadership Team
Service efficiencies achieved and service changes implemented.
Measure – Service changes completed and new service outcomes delivered.
4.4 Contribute to the development of the 2012 employee survey. March 2013 Directorate Employee survey completed and action plan developed
4.5 Progress national priorities, local outcomes and
indicators/targets reflecting the new Council and Community Plans, Renfrewshire SOA and delivery of national outcomes and indicators/targets.
2012-2015 Senior Leadership Team and Extended Senior Leadership Team
Delivering the new Council plan/Community Plan/SOA outcomes.
Measure – Environmental
Services performance indicators.
*4.6 Further improve absence performance within Environmental Services through the absence management working group within the Extended Senior Leadership Team.
2012-2015 Senior Leadership Team and Extended Senior Leadership Team
Improved attendance at work and reduced costs.
Measure: Absence percentages.
Target = 4.25%
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Key Theme 4 – Smarter cont..
4.7 Continue to manage and monitor overtime levels across Environmental Services, in particular Amenity and Site Services.
2012-2015 Senior Leadership Team and Extended Senior Leadership Team
Increase service efficiency.
Measure – Reduced overtime costs and maximised recruitment.
4.8 Deliver the vehicle replacement capital programme of £5.062 million for the 3 year period of 2012/2015.
2012-2015 Amenity Services Manager (Transport)
Delivery of the corporate vehicle replacement programme for 2012/2015.
4.9 Manage the two trading operations (Catering and Vehicle Maintenance) and achieve the financial surplus targets.
2012-2015 Amenity Services
Manager (Transport) and Site Services Manager
Financial targets achieved and competitiveness demonstrated.
Measures – Financial surplus are in line with budget and service performance indicators achieved.
Priority Outcome – the skills of our employees to deliver smarter service outcomes are increased No. Actions/Tasks which will contribute to achieving this
outcome
Timescales Responsibility Outcomes and Performance Measures
4.10 Monitor the newly implemented Driver and Fleet Management Policy as part of the Council’s Risk Management Plan.
2012-2013 Amenity Services Manager (Transport)
Improvements to driver performance.
Measure – VOSA event traffic.
Target = score of equal to or lower than 2.
4.11 Review the services performance scorecard taking into account the SOLACE suite of benchmarking indicators and the APSE performance networks set of performance data.
2012-2013 Senior Leadership Team and Extended Senior Leadership Team
Improved service delivery and effectiveness through use of tailored scorecards and benchmarking.
4.12 Deliver the agreed outcomes within the PSIF action plans and develop an integrated PSIF action plan for Environmental Services.
March 2013 Extended Senior Leadership Team
Integrated PSIF action plan is completed. The outcomes of the individual PSIF action plans are achieved.
Key Theme 4 – Smarter cont..
4.13 Implement the review of training and development promoting 180/360 reviews, MDP & MTIPD and the use of iLearn as led by the Extended Senior Leadership Team.
March 2013 Extended Senior Leadership Team
Improved training and
development arrangements within Environmental Services.
Measure – Number of SVQ’s.
Target = 40% of front line employees have SVQ qualification and personal development plans are in place for all employees.
4.14 Continue to develop and improve Teamtalk and deliver regular employee briefings to ensure effective communication with staff.
March 2013 Directorate Improved communication with employees.
Measure – Number of team talks held and level of feedback received.
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Key Theme 5 – Healthier
Priority Outcome – improve children’s diets and contribute to improving mental health and longevity No. Actions/Tasks which will contribute to achieving this
outcome
Timescales Responsibility Outcomes and Performance Measures
5.1 Ensure the redesign of the schools catering service through service pilots continues to meet nutritional requirements for food and drink provision and promote the uptake of free and paid meals.
2012-2015 Site Services Manager Increased uptake and usage of the Schools Catering Service.
Measure – Free meal uptake and paid meal uptake.
Target = 69%
5.2 Continue to work in partnership with the Council’s
occupational health service to increase health awareness and promote wellbeing among our employees.
2012-2015 Senior Leadership Team and Extended Senior Leadership Team
Increased wellbeing amongst our employees.
Measure – Absence percentage.
Target = 4.25%
Priority Outcome – the proportion of residents involved in physical activity through our parks and play area strategies is increased No. Actions/Tasks which will contribute to achieving this
outcome
Timescales Responsibility Outcomes and Performance Measures
5.3 Increase opportunities for securing alternative funding sources to maintain and enhance our parks, play areas and facilities.
2012-2015 Land Services Manager Improved investment in our parks and play areas.
Measure – increased level of investment and increased community involvement.
5.4 Complete the £250,000 investment agreed for play areas and the £150,000 investment in Barshaw Park.
March 2013 Land Services Manager Improved facilities in the play areas and Barshaw Park.
Measure – Expenditure of
£400,000 completed and successful implementation of projects.
Key Theme 6 – Developing our organisation
Priority Outcome – design services to meet the needs of our customers and use resources efficiently and effectively No. Actions/Tasks which will contribute to achieving this
outcome
Timescales Responsibility Outcomes and Performance Measures
6.1 Review the provision of Scottish Vocational Qualifications (SVQ’s) across Environmental Services and establish a dedicated training hub approach.
2012-2015 Improvement and Development Manager
Improved employee training and uptake of SVQ’s and dedicated training hub establishment.
Measure – Number of SVQ’s held/number of training awards achieved.
Target = 40% of front line employees have
SVQ’s/recognised training awards.
6.2 Progress the actions identified within the workforce plan for Environmental Services.
2012-2015 Senior Leadership Team and Extended Senior Leadership Team
Workforce plan actions are completed.
6.3 Maintain regular engagement with the trade unions through the now established meeting forums.
2012-2015 Senior Leadership Team and Extended Senior Leadership Team
Improved communication with employees and their Trade Unions.
6.4 Make use of Best Value 2 toolkits to ensure that we continue to promote and deliver Best Value across our services.
2012-2015 Senior Leadership Team and Extended Senior Leadership Team
Improved service performance and delivery of efficiencies.
Measure – Good external audit outcomes.
6.5 Maintain Customer Service Excellence accreditation for the whole service.
2012-2015 Senior Leadership Team and Extended Senior Leadership Team
Improved Customer Service.
6.6 Continue to monitor the Schools PPP project and progress the contract benchmarking for catering and cleaning.
March 2013 Directorate Improved contract arrangements are in place.
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Measure – Agreed outcomes from benchmarking achieved.
Key Theme 6 – Developing our organisation cont..
6.7 Implement shift patterns and 7 day working within Refuse Collection and StreetScene.
2012-2013 Directorate More efficient working practices are in place across Environmental Services.
Measure – Reduced costs and maximised employment.
*6.8 Complete equality impact assessments for all policies,
savings and service reviews and consider legislative changes proposed for 2012.
2012-2015 Senior Leadership Team and Extended Senior Leadership Team
Specific and general duties of Public Sector Equaltiy Duty are met.
Measure – Number of equality impact assessments completed.
6.9 Provide resources as required over the next three years for the delivery of the election process in Renfrewshire.
2012-2015 Directorate Resources and operational support provided to the election process.
6.10 Continue CRMT meetings with the Senior Leadership Team on a quarterly basis.
March 2013 Regulatory Services Manager
Improved awareness and readiness for any crisis or incident.
Priority Outcome – consultation and engagement with communities is increased and community citizenship is improved No. Actions/Tasks which will contribute to achieving this
outcome
Timescales Responsibility Outcomes and Performance Measures
6.11 Continue to develop and enhance our website to improve customer usage and ensure effective communication.
2012-2015 Extended Senior Leadership Team
Improved communication with our customers.
Measure – Website usage and feedback.
6.12 Continue to develop and improve our use of technology in particular increasing access to technology for our frontline staff based in Council premises.
2012-2015 Extended Senior Leadership Team
Improved and more efficient service delivery arrangements are in place.
Measure – Number of front line employees with access to
information technology.
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