About error codes and messages
Symantec Protection for SharePoint Servers has several error codes and messages that are logged into the Event log, displayed on the console, and sent by email.
Table A-1 describes the error codes, its type, the action taken by Symantec Protection for SharePoint Servers, and the message shown on the console.
Table A-1 Possible errors, codes, and their description Error
Code
Action Message Comments/Solution
None Displayed on SharePoint page
Undefined error code {number}.
Please ask your administrator for more information.
Type: Error
An undefined error has occurred in the
communication between the SharePoint server and Symantec Protection for SharePoint Servers.
None Displayed on SharePoint page.
By scanning the file, an error was detected. Error: {number}.
Please contact your administrator.
Type: Error
Symantec Scan Engine has returned an error code. Check the log files of Symantec Scan Engine to determine the error.
146 Error codes
About error codes and messages
1000 GUI
message, mail and Event Log entry
Cannot create any scanning session. The file is not saved in the library. Please ask your administrator.
Type: Error
No session to Symantec Scan Engine is possible. A possible reason is that all Symantec Scan Engines are offline.
See“To view the list of registered Symantec Scan Engines” on page 89.
2041 Mail and Event Log entry
Symantec Protection 5.1 for SharePoint Servers is stopping.
Type: Information
The Symantec Protection for SharePoint Servers service is stopping.
2042 Mail and Event Log entry
Symantec Protection 5.1 for SharePoint Servers has stopped.
Type: Information
The Symantec Protection for SharePoint Servers service has stopped.
2043 Mail and Event Log entry
Symantec Protection 5.1 for SharePoint Servers is starting.
Type: Information
The Symantec Protection for SharePoint Servers service is starting.
2044 Mail and Event Log entry
Symantec Protection 5.1 for SharePoint Servers has started.
Type: Information
The Symantec Protection for SharePoint Servers service has started.
2045 Mail and Event Log entry
Start SharePoint 2007 Admin System
Type: Information
The SharePoint Central Administration page for Microsoft Office SharePoint Server 2007 (MOSS 2007) has been launched.
2046 Mail and Event Log entry
Install SharePoint 2007 Admin System
Or
Install SharePoint 2007 Admin System Finish
Type: Information
Start or finish the installation of Symantec Protection for SharePoint console (for MOSS 2007).
2047 Mail and Event Log entry
Start SharePoint 2003 Admin System
Type: Information
The SharePoint Central Administration page for SharePoint Portal Server 2003 has been launched.
Table A-1 Possible errors, codes, and their description Error
Code
Action Message Comments/Solution
147 Error codes About error codes and messages
2048 Mail and Event Log entry
Install SharePoint 2003 Admin System
Type: Information
Start the installation of Symantec Protection for SharePoint console (for SharePoint Portal Server 2003).
2049 Mail and Event Log entry
Install SharePoint 2003 Admin System Finish
Type: Information
Finish the installation of Symantec Protection for SharePoint console (for SharePoint Portal Server 2003).
2055 Mail and Event Log entry
Loading SharePoint Sub system Type: Information
The correct version of the SharePoint runtime system (2003/2007) is being loaded.
4066 Mail, Event Log entry and GUI message
Check for scan engine failed.
Error: Error Text Type: Error
Undefined error while checking for Symantec Scan Engine.
Check for scan engine failed.
Result: No Network Type: Error
The connection between the SharePoint server and Symantec Protection for SharePoint Servers is broken.
Check the services. Restart the services if they have stopped.
Check or scan engine failed.
Web Error: Error text.
Type: Error
The error is displayed in the Web page.
4067 Mail, Event Log entry and GUI message
Check for scan engine failed.
Please check User Security on Central Administration website.
Type: Error
Check the user permissions.
Table A-1 Possible errors, codes, and their description Error
Code
Action Message Comments/Solution
148 Error codes
About error codes and messages
4956 GUI
message
Please check that the Symantec Protection 5.1 for SharePoint Servers service is started or contact your administrator.
Type: Information
The connection between the SharePoint server and Symantec Protection for SharePoint console cannot be established.
Check the services. Restart the services if they have stopped.
5001 Mail, and Event Log entry
Function check scan engine state, ‘error text’
Type: Error
An undefined error has occurred while checking the Symantec Scan Engine status.
5003 Mail and Event Log entry
Cannot update registry, please check service rights.
Type: Error
There is no write access to the registry of Symantec Protection for SharePoint Servers.
Check the user rights for the service logon account.
8000 Mail, Event Log entry and GUI message
The connection to the Symantec SharePoint Security Service cannot be established. Please check the status of the Symantec SharePoint Security Service or contact your administrator for more information.
Type: Error
No connection can be established to the Symantec Protection for SharePoint Servers service.
See“The connection to the Symantec SharePoint Security Service cannot be established. Code 8000” on page 140.
8001 Mail, Event Log entry and GUI message
The file size is greater than the maximum file size {number}.
The file cannot be saved. Please contact your administrator for more information.
Type: Error
The upload file size is greater than the maximum allowed file size.
Change the maximum upload size by clicking Central Administration>Application Management>Web
Application General Settings.
Table A-1 Possible errors, codes, and their description Error
Code
Action Message Comments/Solution
149 Error codes About error codes and messages
8002 Mail, Event Log entry and GUI message
There is no Symantec Scan Engine available. The file was not saved. Please contact your administrator for more information.
Type: Error
You have not registered any Symantec Scan Engines.
See“Virus Found: There is no Symantec Scan Engine available. The file was not saved. Code: 8002” on page 141.
8003 Mail, Event Log entry and GUI message
All virus scanners are at maximum load. Please try again later. The file has not been saved. Please contact your administrator for more information.
Type: Error
All registered Symantec Scan Engines are at their maximum load. Symantec Scan Engine has 128 threads for scanning by default.
Modify the maximum number of available threads through the Symantec Scan Engine console. For more
information, see the Symantec Scan Engine Implementation Guide.
9002 Mail, Event Log entry and GUI message
Error by processing rendering report job. Error: Error text.
Type: Error
An undefined error has occurred while generating reports.
9999 Mail and Event Log entry
General Error. Error: Error text Type: Error
An undefined error has occurred.
Table A-1 Possible errors, codes, and their description Error
Code
Action Message Comments/Solution
150 Error codes
About error codes and messages
Index
A
adware. See security risks
Allow users to download infected documents 74 AntiVirus Settings 74
Attempt to clean infected documents 74 auto check interval 92
B
byte-by-byte scanning 19
C
Central Administration page determine port number 66
launch through Internet Explorer 66 configuration file, editing 145
configuration options, connector, registering scan engine 85
configuration options, console list 71
manual and scheduled scans 75 configuration options,console, real-time
scanning 73
default quarantine location 25
definitions, updating, using LiveUpdate 103 deleting unrepairable files 80
denial of service attacks 32 deployment options 29
downloading, files from SharePoint, description 22
E
error codes and messages 145 Error notification 118
event source, logging level 127
exclude file extensions 76 exclude folders from scans 77
F
feature links 69 file handling rules 80
file types to scan, scan engine 98
G
global manual and scheduled scan options, configure 76
global settings 69
H
home page, administration, obtaining status information 109
install only the Symantec Protection for SharePoint console 46
install only the Symantec Scan Engine 5.1 45 install Symantec Protection 5.1 for SharePoint
Servers (Full Install) 45 installation options
about 45
install only the Symantec Protection for SharePoint console 46
install only the Symantec Scan Engine 5.1 45
152 Index
installation options (continued)
install Symantec Protection 5.1 for SharePoint Servers (Full Install) 45
installation wizard
install only Symantec Scan Engine 50 Symantec Protection for SharePoint
console 53
Symantec Protection for SharePoint Servers 47
installing Symantec Protection for SharePoint console 53
J
J2SE Runtime Environment (JRE) 5.0 Update 15 50
K
keywords about 119
error notify mail template 125 manual/schedule scan notify mail
template 121
scan engine notify mail template 120 scan process mail template 124 schedule report send mail template 123 system notify mail template 122 virus found mail template 119
L
license
content license 99
locating the serial number 100 product license 99 obtaining a license file 100 serial number 100 types of licenses 99 LiveUpdate
log file folder location, configure 127 log files, default location 27
logging
configure SMTP logging 28 event source 127
event sources 111 report sources 27 SMTP 27, 110 standard, about 126 logging and notifications 70 logging level 111
M
manual scans about 23
deleting unrepairable files 80 perform 85
starting a scan 85
manual scans and scheduled scans, about 75 Manual/Scheduled Scan notification 118 maximum storage time 128
Microsoft Internet Information Server (IIS) 35 Microsoft Office SharePoint Server 2007 18 Microsoft Systems Management Server 2003 19, 49 Microsoft Windows 2000 Server/ Server 2003 30 MIME-encoded messages 27
MOSS 2007 18
Multi-threaded scanning 19
N
navigation links 68 number of scan threads 77
O
on-demand report, generate 129
P
password configuration, lockout 73 post-installation tasks 58
priority mode 31 product, license 99
153 Index
Product licenses 99
protection, updating, using LiveUpdate 103
Q
Red Hat Linux 30 registering scan engineadding scan engines 87 deleting a scan engine 88 description 85
editing a scan engine entry 89 remote installation
about 49
Microsoft Systems Management Server 2003 19, 49
Systems Center Configuration Manager 2007 19
systems Center Configuration Manager 2007 49
Scan documents on download 74 Scan documents on upload 74 scan statistics 82, 108
scanning activity, monitoring 126 scanning all file versions 78 scanning mode 89
scanning modes 31
Scanning Process notification 118 scans, licensing requirements 99 schedule report
deleting unrepairable files 80 scheduled scans and manual scans
about 23
preserve bandwidth and time 24 quarantine 25
serial numbers, licensing 100 service logon account, change 67 SharePoint Central Administration 19 SharePoint Portal Server 2003 18 silent installation
default configuration values 55 Symantec Protection for SharePoint
console 55
Simple Mail Transfer Protocol (SMTP) 27 SMTP events 112
default origin and destination information 115 identifying SMTP server 115
providing origination and destination information 115
server and port number 115 types of events 114 SMTP messages
customizing 117
default SMTP template 117 error notify mail 118 event category 117
manual/schedule scan summary mail 118 scan engine notify mail 117
scan process notify mail 118 schedule report send mail 118 system notify mail 118 virus found mail 117 SPS 2003 18
spyware. See security risks status pane
about 70, 109 connections 110
154 Index
status pane (continued)
Symantec Scan Engines Status 110 Sun Solaris 30
Symantec AntiVirus 4.3 for Microsoft SharePoint 18, 56
Symantec AntiVirus Corporate Edition 36 Symantec Protection for SharePoint console
about 20, 63
configure password 72 hardware requirements 39 how to access 64
installing 53
operating system requirements 39 options to configure 72
password configuration 72 password protection 19 platforms 30
silent installation 55 silent uninstall 60
silently uninstall and log uninstallation events 60
software requirements 39 system requirements 39 uninstalling 59
Symantec Protection for SharePoint console home page
about 68 feature links 69 global settings 69
logging and notifications 70 navigation links 68
reports 70 status pane 70
Symantec Scan Engines 69
Symantec Protection for SharePoint Server, link missing 136
Symantec Protection for SharePoint Servers about 18
before you install 35 caching 22
components 20 configuring 71
deployment options 29, 31 download a file 22 error codes 145
handle large scanning volumes 31 how it works 20
installation options 45 installation wizard 47
Symantec Protection for SharePoint Servers (continued)
installing 43
keep product up-to-date 102 log files 126
logging and email notifications 27 Microsoft® Search Server 2008 Express
support 19 monitoring 21, 108 more information 32 on-demand reports 28 post-installation tasks 58 real-time scanning of files 20 remote installation 19, 49 repair or modify 56 reporting 21 scanning modes 31 scheduled reports 28
scheduled scans and manual scans 21 SharePoint versions supported 18 software components 20
status pane 109 system requirements 37 troubleshoot common issues 135 uninstalling 59
upgrade 44 upload a file 22 What’s new 18
when a file is scanned 25 working 20
Symantec Protection for SharePoint Servers integrated installation adding a scan engine 87
communication protocol settings 96 configuring ICAP 96
container files 32 cyclic mode 90
deleting a scan engine 88 description 86
editing an entry 89 enable 86
155 Index
Symantec Scan Engine (continued) file types 98
host or IP address 86 ICAP 96
installation wizard 50 installing 50
installing Java manually 52 installing on a 64-bit computer 52 license activation 99
licensing 99
Linux system requirements 42 load balancing 89
platforms 30 priority 87 priority mode 90 register 85
registering with connector 85 scan policies 26
Solaris system requirements 41 specifying which file types to scan 98 system requirements 40
TCP/IP port 86 uninstall 61
uninstall on Windows 2000 Server/Server 2003 61
uninstall using product CD 61 virus protection 32
Windows system requirements 40 Symantec Scan Engine auto check 92 Symantec Scan Engine console 95 Symantec Scan Engine notification 117 Symantec Scan Engines, link on the console 69 System log files 47
system requirements 37
Systems Center Configuration Manager 2007 19, 49
T
Take a Symantec Scan Engine offline 92 Threshold time 92
Trojan horses 32
U
uninstalling Symantec Protection for SharePoint Servers 59
uploading files to SharePoint, description 22
V
virus definition
automatically check 92 check 90
manually check 92 virus definitions files 90 Virus found notification 117 virus protection 32
virus scanning
how scanning works 25 manual 23
real-time 21 scheduled 23
W
Windows Application Event Log 47 Windows Server® 2008 18
Windows SharePoint Services 2.0 18 Windows SharePoint Services 3.0 18 worm 32
WSS 2.0 18 WSS 3.0 18
156 Index