Error No.: 300 is Displayed
Machine is not properly connected. Ensure that the printer cable is securely connected to the computer.
z If using a switching hub or other device, disconnect the machine and reconnect it directly to the computer and try printing again. If successful, the problem may have been with the device.
z There could also be a problem with the cable(s). Replace the cable(s) and try printing again.
MP Drivers is not installed properly. Uninstall then reinstall the MP Drivers.
1. Click [Start], and select [All Program]s (or [Programs]), the name of your machine, and Uninstall.
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the Easy Setup Instructions and reinstall the MP Drivers.
Cause
Action
The correct media size is not selected in the printer driver.
Check the page size setting from within your application software to ensure that it matches the size of the paper loaded.
Check [Page Size] on the [Page Setup] tab in the printer properties dialog box (Windows) or the [Page Setup] dialog box (Macintosh) to ensure that it matches the size of the paper loaded.
The page sizes that can be used for Automatic Duplex Printing are Letter, A4, B5, A5, and 5" x 7" / 127.0 x 177.8 mm. Check that the page size of the loaded paper is correct.
Note
To print on both sides of the page manually, follow the procedure below.
On the [Page Setup] tab, clear the [Automatic] check box. Then try printing again.
The manual duplex printing function cannot be used.
Cause
Action
The machine is not ready. Ensure that the lamp on the Operation Panel lights. If the lamp on the Operation Panel is off, turn the machine on.
While [Copy] is flashing, the machine is initializing. Wait until [Copy] stops flashing and stays lit.
When the Alarm Lamp is flashing orange, an error may occur in the machine. For details on how to resolve the error, refer to “An Error Message is Displayed on the LCD” on page 105.
Machine is not properly connected. Ensure that the printer cable is securely connected to the computer.
z If using a switching hub or other device, disconnect the machine and reconnect it directly to the computer and try printing again. If successful, the problem may have been with the device.
z There could also be a problem with the cable(s). Replace the cable(s) and try printing again.
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TroubleshootingChapter 11
Error No.: 1700 is Displayed
Error No.: 1851 is Displayed
Error No.: 1856 is Displayed
Machine you want to use is not selected on the [Printer] pop-up menu on the [Print] dialog box.
Select [MP500] on the [Printer] pop-up menu on the [Print] dialog box. If [MP500] does not appear on the [Printer] pop-up menu, add the machine following the procedures described in the Printer Setup Utility Help in the Mac Help.
Cause
Action
The waste ink absorber is almost full.
Ink used for cleaning is absorbed in a waste ink absorber placed in the machine.
Press the [OK] to cancel the error so that you can continue printing. Once the waste ink absorber becomes completely full, printing cannot be done until the waste ink absorber is replaced.
Canon recommends to contact the Canon Customer Care Center as soon as possible.
Cause
Action
Inner Cover is open when starting regular printing.
Close Inner Cover, then press [OK] on the machine.
Cause
Action
During regular printing, Inner Cover is opened.
Close Inner Cover, press [OK] on the machine, then try printing again. One page of the print data being sent at the time of the error will be erased, so print that page again.
Chapter 11
Troubleshooting133
Error No.: 2001 is Displayed
Error No.: 2500 is Displayed
For Windows Users
Cause
Action
A specified period of time has elapsed without receiving a response from the digital camera./ The digital camera or digital video camcorder connected is not compatible with this machine.
Disconnect the camera cable and reconnect it.
Depending on the model or brand of your device, you may have to select a print mode compliant with PictBridge before connecting the device. You may also have to turn on the device or select Play mode manually after connecting the device to the machine. Unplug the connecting cable and clear the error. Perform necessary operations for connection referring to the instruction manual supplied with your device, and then connect the cable again.
If the error is still unresolved, there is a possibility that you are using a digital camera or digital video camcorder that is not supported by this machine. Use a digital camera or digital video camcorder compatible with this machine.
Cause
Action
Auto head align has failed. See “Auto head align has failed.” on page 107.
Cause
Action
The [Instructions] is not displayed on the printer driver screen.
The [Instructions] on the printer driver screen is not displayed if the on- screen manuals (instruction manuals) are not installed. Set the “Setup CD- ROM” in your computer and install the on-screen manuals (instruction manuals).
Note
The [Instructions] is displayed only on [Main] and [Maintenance] tabs. Scan Guide is not displayed. The button for displaying the scanner driver operating instruction is
grayed out when the on-screen manuals (instruction manuals) are not installed. Set the “Setup CD-ROM” in your computer and install the on- screen manuals (instruction manuals).