If you want to use ESRS IP Client for CLARiiON to monitor your storage system, record the information in Table 13.
Table 13 ESRS IP Client for CLARiiON worksheet Monitor station network information
Host identifier: IP address:
Portal system network information
Portal identifier: IP address:
Username: Password:
Proxy server network information
Protocol: HTTPS SOCKS IP address or network name:
Username: Password:
Customer notification information
e-mail address: SMTP server name or IP address:
Powerlink credentials
Usename: Password:
Monitored system information
System name or IP address: Port:
Username: Password:
Customer contact information
Name: Phone:
e-mail address: Site:
Monitor station network information
Fill out the monitor station network information section of the worksheet using the information that follows
Host identifier
Enter the optional name or description that identifies the Windows host that will be the monitor station.
IP address
Enter the network IP (Internet Protocol) address (for example,
128.222.78.10) for connecting to the monitor station. This address must be a static or DHCP reserved IP address. The portal system uses this IP address to manage the monitor station. Since the monitor station can have multiple NICs, you must specify an IP address. This IP address cannot be 128.221.1.250, 128.221.1.251,192.168.1.1, or 192.168.1.2 because these addresses are reserved.
Portal system network information
Fill out the portal system network information section of the worksheet using the information that follows.
Portal identifier
Enter the optional identifier (such as a hostname) for the storage system that is or will be the portal system.
IP address
Enter the network IP address for connecting to the portal system. This IP address is the IP address that you assign to one of the storage system’s SPs when you initialize it.
Username
Enter the username for logging into the portal. Password
Enter the password for the username for logging into the portal. Proxy server network information
Depending on your network configuration, you may have to connect to the Internet (or services outside the local network) through a proxy server. In this situation, the server running the ESRS IP Client for CLARiiON uses the proxy server settings to access the proxy server so it can access Powerlink and send alerts to your service provider. Fill out the proxy server network information section of the worksheet using the information that follows.
Protocol
Enter the protocol (HTTPS or SOCKS) for connecting to the proxy server.
IP address or network name
Enter the network IP address or network name for connecting to the proxy server. The IP address cannot be 128.221.1.250, 128.221.1.251,192.168.1.1, or 192.168.1.2 because these addresses are reserved.
Username
Enter the username for accessing the proxy server if it requires authentication. The SOCKS protocol requires authentication, and the HTTPS protocol does not.
Password
Enter the password for the username. Customer notification information
Customer notification information is information about the person or group to be notified when ESRS sends alerts to the service provider. Fill out the customer notification information section of the worksheet using the information that follows.
e-mail address
Enter the e-mail address of the person or group to notify when ESRS sends an alert to your service provider.
SMTP server name or IP address
Enter the address of the server in your corporate network that sends e-mail over the Internet. You can choose to have ESRS use e-mail as your backup communication for the Call Home feature and to use e-mail to notify you when ESRS sends alerts (remote notification events) to your service provider. To use e-mail in these cases, you must provider your SMPT server name or IP address, in addition to your e-mail address.
Powerlink credentials
The ESRS IP Client for CLARiiON software is available from Powerlink. To use the ESRS IP Client for CLARiiON Installation wizard to install this software on the monitor station, you must provide your Powerlink credentials. Fill out the Powerlink credentials section of the worksheet using the information that follows.
Username
Enter the Powerlink username for the person who will install the ESRS IP Client for CLARiiON on the monitor station.
Password
Enter the Powerlink password for the user. Monitored system information
Fill out the monitored system information section of the worksheet using the information that follows.
System name or IP address
Enter the name or network IP address for connecting to your storage system. This IP address is the IP address that you assign to one of the storage system’s SPs when you initialize it.
Port
Enter the port on the SP for ESRS to access. Username
Enter the name of user that will monitor your storage system and will have monitoring access to your storage system.
Password
Enter the user’s password. Customer contact information
Customer contact information is the information that the service provider needs to contact the person at your storage-system site if the service provider cannot fix the problem with your storage system online. Fill out the customer contact information section of the worksheet using the information that follows.
Name
Enter the name of the person at your storage-system site to contact. e-mail
Enter the e-mail address of the contact person. Phone
Site
Enter the identifier of the site with your storage system.
CLARalert® software
CLARalert software monitors your storage system’s operation for error events and automatically notifies your service provider of any error events. It requires:
A monitor station, which is a host running a supported Windows operating system. This monitor station cannot be a server (host connected to storage-system data ports) and must be on the same network as your storage-system management ports.
A portal system, which is a storage system running the required FLARE version.
We recommend that you use EMC Secure Remote Support (ESRS) IP Client for CLARiiON instead of the CLAR alert software if your environment meets the requirements for the ESRS IP Client for CLARiiON software.