EVENTS, OPERATION

LZU108 8102 R1A

Description

The packet switched network produces a number of very useful events describing in details the various steps and phases of a data connection. But these events collected in a binary format are not always easy to exploit.

ENIQ Events will be to the event reporting what ENIQ Statistics has been to the reporting on counters: it will make it easier, faster, and more user-friendly.

This course will introduce you to the ENIQ Events technology, and will allow you to use the web interface functionalities to report on and troubleshoots on various aspects of the packet switched connection. The subscriber, network element, and terminal oriented views will be used to allow you to monitor the service quality from a number of different vantage points: You will also learn what an end-user needs to know about the system administration, and how ENIQ Event will evolve in the near future.

After this course you will be ready to exploit the binary files produced by the SGSN in the Ericsson base station subsystem (BSS), and you will be ready for future developments hat will see more nodes and more vendors supported.

Learning objectives

On completion of this course the participants will be able to:

1 Introduce ENIQ

1.1 Differentiate statistics and events reporting

1.2 Outline the Sybase IQ database

1.3 Review the documentation

2 ENIQ Events concepts

2.1 Describe the GPRS events dataflow

2.2 List the ENIQ Events products and components

2.3 Understand the impact of gathering and mediating the SGSN-MME 2G input files

2.4 Relate to the storage and access of the raw event data 2.5 Present the data aggregation and retention strategy

2.6 Refer to the backup strategy

2.7 List the user interface technology packages (TP’s)

3 Analyse and visualize data using the graphical user interface features

3.2 Recognize the common menu features

3.3 Exploit event data as tables and charts at the different network levels 3.4 Visualize terminal events and KPI’s

3.5 Visualize subscriber session events

3.6 Rank the data

4 ENIQ Events support

4.1 Recall the tasks performed by the system administrators 4.2 Gather troubleshooting information and report issues

Target audience

The target audience for this course is:

Network Design Engineer, Network Deployment Engineer, Service Deployment Engineer, System Technician, Service Technician, Service Engineer, System Engineer, System Administrator, Customer Care Administrator; who are involved in reporting on packet switched event, or are otherwise impacted by ENIQ Events.

Prerequisites

The participants should be familiar with the GPRS nodes, in particular the SGSN or MME nodes, and events’ workflow.

Duration and class size

The length of the course is 1 day.

The maximum number of participants is 8

Learning situation

The course is based on instructor-led lessons, demonstrations and hands-on exercises. The exercises are mainly case oriented where the participant is expected to investigate

applications.

171/03819-FAP 130 506 Uae Rev: F

96 Ericsson AB Global Services SE-164 80 Stockholm Telephone: +46 10 719 0000 Email: [email protected] www.ericsson.com/globalservices © Ericsson AB 2010

Time schedule

The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate.

Day Topics in the course Estimated time

1 Introduction and pre-test _0.5

1 ENIQ 11 introduction ₁

1 ENIQ 11 Events concepts 1.0

1 Graphical user interface 2.0

1 Support and troubleshooting 1

ENIQ 11 Statistics, Operation (Product reports)

LZU108 8098 R1A

Description

You know that ENIQ is the Ericsson performance management (PM) tool that matches the increasing complexity of your network.

You also know that it is very intuitive to use, but you want to ensure you make the best of the default functionalities delivered with your PM solution.

This course is intended for users who are new to ENIQ, but are familiar with performance management. It provides a practical understanding on how to best use the Product Reports day-to-day.

Following this course you will be better prepared to use report published on the Web portal, but it will also prepare you to attend further ENIQ 11 Statistics courses. To create your own reports you can attend Operation (Customer reports) and Report migration workshop; to administer ENIQ you can attend System and dataflow administration.

Note: This course will detail the product reporting in ENIQ; it does not deal with specific

counter values or KPI’s interpretation, this is covered in the corresponding PM courses.

Learning objectives

On completion of this course the participants will be able to:

1 Introduce ENIQ

1.1 Present ENIQ statistics PM solution 1.2 Access operator’s applications

2 Perform the reporting operations using the Web Portal

2.1 Navigate the Web Portal interface 2.2 Run a product report set

2.3 Exploit the output

2.4 Publish a report in a folder and to categories 2.5 Configure the web portal to improve operations

3 Practice the reporting operations using the Web Intelligence Rich Client 3.1 Navigate the Web Intelligence Rich Client interface

3.2 Run a product sub-report

3.3 Schedule a sub-report

4 Manage sub-report instancesRefer to the ENIQ documentation

4.1 List the KPI’s contained in the product reports

4.2 Describe the database content

4.3 Relate the universe references to the database content

4.4 Review the supporting documentation

Target audience

The target audience for this course is:

Network Design Engineer, Network Deployment Engineer, Service Deployment Engineer, System Technician, Service Technician, Service Engineer, System Engineer, System Administrator, Customer Care Administrator; who are involved in reporting on using PM reports, or are otherwise impacted by ENIQ.

Prerequisites

Successful completion of the following courses:

• ENIQ 11, Overview

• Core or Radio Access Network Fundamentals

• Be familiar with Performance Management for a given managed technology (Core,

GSM, WCDMA, LTE, etc.)

Duration and class size

The length of the course is 1 day.

The maximum number of participants is 8.

Learning situation

The course is based on instructor-led lessons, demonstrations and hands-on exercises. The exercises are mainly case oriented where the participant is expected to investigate

Time schedule

The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate.

Day Topics in the course Estimated time

1

Introduction and pre-test

1

ENIQ introduction

1

Perform the reporting operations using the Web Portal

1

Practice the reporting operations using the Web

Intelligence Rich Client

1

ENIQ Documentation

1

Conclusion and post-test

171/03819-FAP 130 506 Uae Rev: F

100 Ericsson AB Global Services SE-164 80 Stockholm Telephone: +46 10 719 0000 Email: [email protected] www.ericsson.com/globalservices © Ericsson AB 2010