This chapter provides an overview of Trend Micro Mobile Security (TMMS). Topics discussed in this chapter include:
Overview of the Mobile Security Console
Virus Scanner
Privacy Scanner
Safe Surfing & Parental Control
Call & Text Blocking
Lost Device Protection
Backup and Restore Between Android and iOS Devices
Scan Facebook
Password Uninstall Protection
Transferring Licenses Between Devices
Settings
Mobile Security on your Android Tablet
Overview of the Mobile Security Console
Once installed, Trend Micro™ Mobile Security (TMMS) appears in your Applications list on your Android mobile device and puts a shortcut on your screen.
To launch the Mobile Security Console:
1. Tap the Trend Micro Mobile Security icon on your mobile device and the Mobile Security Console appears.
2. Tap the Status Banner (e.g., “Action Required”) and dropdown to perform remedial actions on your device.
3. Tap the top two panels to obtain a Scan History for apps and files.
4. Tap the lower left panel to take you to the Backup and
Restore Preview. Figure 23. Console Figure 24. Scan History 5. Tap the View Data Backup
button in the preview (Figure 25) to take you to the linked Mobile Backup and Restore app (Figure 26), where you can manage your backups and restores.
Note: For this link to work, you will have already installed Trend Micro Mobile Backup and Restore. See Chapter 3:
Backup and Restore for details.
6. The Console’s lower-right panel (Figure 23) provides access to the Lost Device Protection settings (Figure 27).
Figure 25. Backup &
Restore Preview
Figure 26. Mobile Backup and Restore
7. Tap it to take you to the Ready for Remote Control page, with Find my
Android checked by default in the Protection tab.
Note: New users need to register an account before using this feature. See Chapter 3: Lost Device Protection for more details.
8. Back in the Console Preview Screen, tap the Scan Device button to execute a combination Virus & Privacy scan.
Figure 27. Lost Device Protection
Figure 28. Scan Device
9. The scan begins and a circular progress bar indicates the progress and percentage completed of the scan. Files scanned, Threats found, and Privacy risks found are also indicated numerically.
10. When the scan is done, tap the popup menu in the Scan Results screen to view Virus Scan Results or Privacy Risk Scan Results.
11. Back in the main Console preview, swipe the Console to the left to see the function panels for Trend
Figure 29. Scan in Progress
Figure 30. Virus / Privacy Risk Scan Results
Virus Scanner
To use the Virus Scanner:
1. Tap Virus Scanner in the TMMS Console. The Virus Scanner settings screen appears, with the Scan tab selected by default.
2. Tap Scan Now to conduct a virus scan on demand. Scan options include the
following:
Real-Time Scan. This option is checked by default and provides a real-time scan of all downloaded apps.
Scan Memory Card. This option checks the memory card for security threats.
Scan Option. When Scan Memory Card is selected, the options appear and Scan only app files is selected by default; select Scan all files if you wish; the scan will take longer.
3. Tap the Update tab in the Virus Scanner screen. The Update options appear.
4. Tap the Update button to manually update the pattern file.
5. Variously check Auto Update, Auto Update Using Wi-Fi Only, and Automatic Scan after a successful update.
Figure 31. Virus Scanner
Figure 33. Virus Scanner
> Scan Option
Figure 32. Virus Scanner
> Scan
Figure 34. Virus Scanner
> Update
6. Tap Auto Update Schedule (Figure 35). A popup appears to choose your Update Interval: Daily, Weekly, or Monthly.
7. Tap the History tab, then Virus Scanner or Updates to obtain a history of threats found or updates conducted
Figure 35. Update Interval Figure 36. Virus Scanner
> History
Virus Scanner > Power Uninstall > Trend Micro Clean Tool
Malicious apps that hook into your Android system will sometimes require the Power Uninstall of the Trend Micro Clean Tool to eradicate. After a Mobile Security real-time or manual virus scan, if you’re infected by one or more of these malicious apps, you’ll be prompted to download, install, and run the Clean Tool to get rid of them.
Example: When the Trend Micro Clean Tool Power Uninstall is Required After a Scan:
1. Case 1: Real-Time Virus Scan Result: You’ve downloaded the malicious app and the real-time scan has detected it
2. Case 2: Manual Virus Scan Result: You’ve conducted a manual scan and the scan has detected the malicious
indicating Clean Tool Required.
5. In Case 2, a popup confirms that Mobile Security requires you to download the Trend Micro Clean Tool to perform the Power Uninstall. Tap OK to approve the download.
6. If dialogs appear during this process and the uninstall is stopped, make sure to first deactivate the malicious app in Device
Administrators and grant Superuser permissions to Mobile Security. Then begin the download again.
7. Otherwise, Mobile Security downloads the Clean Tool and automatically begins the Power Uninstall.
8. When the Power Uninstall is complete, Mobile Security indicates that the malware has been
removed. Tap Close to close the screen.
9. If you have rooted your device, Mobile Security will recommend that you unroot your device, as a rooted device is susceptible to security vulnerabilities and malware.
Figure 39. Case 2 Download Popup
Figure 41. Threat Removed
Figure 40. Trend Micro Clean Tool Downloading
Privacy Scanner
To conduct a Privacy Scan:
1. Tap Privacy Scanner in the TMMS console. The Privacy Scanner settings screen appears.
2. Scan options include Real-time Scan and Scan Memory Card. Tap History to obtain a history of privacy risks found.
3. Tap Scan Now to conduct a Privacy Scan. When the scan is complete, a Privacy Risk Scan Result screen displays, providing you the results of the scan.
Figure 42. Privacy Scanner Figure 43. Privacy Scanner > Scan 4. If the Privacy Risk Scan
Result screen shows risks, you can tap any app in the list to address them. The resulting Details screen lets you Uninstall or Trust this app. Tapping Trust this app automatically puts it in the list of Trusted apps.
5. Back in the main screen, tap the Trusted Apps tab to view or add trusted apps that do not need to be scanned by the Privacy Scanner. (This shortens the length of the scan.)
6. Tap Add an App to add apps to the Trusted Apps list. The Add From popup appears, letting you select apps from the Privacy Scan History or from the Installed apps list.
Figure 46. Trusted Apps
Figure 47. Add From >
Privacy Scan History >
Installed Apps List 7. For the latter option, when
the list appears, check the Installed APPs you wish to add to the Trusted Apps list, then tap the Add (+) button.
8. When the popup appears, tap Add. The apps are added to your Trusted Apps list.
Figure 48. Add Figure 49. Trusted Apps
Safe Surfing. The Safe Surfing & Parental Control screen displays, with the Safe Surfing tab selected and surfing protection turned on by default.
2. Select your Safe Surfing Protection Level:
High. Blocks sites showing any signs of fraud or malicious software.
Normal. Provides balanced protection without blocking minor risks. This is chosen by default.
Low. Blocks only sites confirmed as fraudulent or dangerous.
3. To add a URL to the Blocked or Approved Lists, tap the name of the respective list;
e.g., Blocked List. The Add screen appears.
4. Tap Add. A popup appears.
Type the name the item and the URL and tap Save. The URL is added to the Blocked or Approved List.
Figure 50. Safe Surfing
Figure 52. Blocked List Add
Figure 51. Safe Surfing Protection Level
Figure 53. Add URL
To enable Parental Controls:
1. Tap the Parental Controls tab or scroll right to access its settings. The Parental Controls screen appears, with the function off by default.
2. Tap the Parental Controls slider to the right to turn on the function. A
Password Required popup appears, asking you to provide your password to save changes.
3. Enter your Trend Micro account password and tap OK.
4. Set your Protection Level:
Child. Provides filtering for children 9 or younger.
Pre-teen. Provides filtering for children between 10 and 13.
Teen. Provides filtering for young adults between 14 and 18.
Figure 55. Parental Controls
Figure 57. Password Required
Figure 56. Parental Controls Slider On
5. Scroll down to access Uninstall Protection, then tap the slider to the right to turn on the function.
The Activate Device Administrator screen displays.
Activating device administrator will allow TMMS to erase all data when you use the web portal. It does not delete any data upon activation.
6. Tap Activate. A popup appears, indicating Device Administrator Activated.
You must now use your device’s Security Settings to deactivate Device Administrator for TMMS if you wish to uninstall the app. Tap OK.
7. Add URLs to the Blocked or Approved Lists, as you did with Safe Surfing.
8. Using your Web browser, surf to a site prohibited by TMMS Parental Controls.
A message will appear, indicating the site has been blocked by Mobile Security.
Figure 58. Uninstall Protection
Figure 60. Device
Figure 59. Activate Device Administrator?
Figure 61. Blocked by Parental Controls
When Parental Controls are activated, if your browser contains prohibited bookmarks, TMMS will periodically present a popup allowing you to Delete All
prohibited bookmarks, or Add all to Approved Sites.
9. Tap the History tab to obtain a history of all Websites blocked by Safe Surfing or Parental Controls, then tap the respective blocked category for details on what was blocked.
Figure 62. Delete All | Add All to Approved Sites
Figure 64. Parental Controls History
Figure 63. History
Call & Text Blocking
To block unwanted calls:
1. Back in the main TMMS Console screen, tap Call &
Text Blocking. The Call &
Text Blocking screen displays, with the Call tab selected by default and both Call and Text Blocking enabled. Tap the sliders to the left to disable the functions.
2. Tap Filtering Method to change the filtering option in the popup:
Stop only blocked callers
Allow only approved callers
Allow approved and anonymous callers 3. Tap Action to change the
action to be performed in the popup.
Reject call
Silence device
Reject call + send reply
4. Tap Reject call + send reply and you’re given three preset options for
Figure 65. Call and Text Blocking
Figure 66. Call Filtering Options
5. Edit the reply text for the chosen option by selecting it, tapping the Edit button, and typing the alternate text. Tap Save to save your changes.
6. Check Block Annoying Calls from unknown numbers to disconnect them within three seconds.
7. Tap History to review your Call and Text Blocked History.
Figure 69. Edit Reply Text Figure 70. Call and Text Blocked History
To block unwanted text:
1. In the Call & Text Blocking screen, tap the Text tab to access the settings. The Text Blocking options display.
2. Tap Filtering Method to change the option.
Stop only blocked senders
Allow only approved senders
3. Tap Action to set the action to be performed.
Block message
Block and delete Figure 71. Text Blocking Figure 72. Filtering Method
message
Block message and reply
8. Tap Block message + reply and you have three options for Automatic Reply (Figure 70).
9. Edit the reply text for the chosen option by selecting it, tapping the Edit icon, then typing the alternate text. Tap Save to save your changes.
10. Check Block Annoying Texts, then tap Filter Keywords to block texts containing the
keyword(s). The Block Annoying Texts entry screen appears, letting you type your keyword entries. Tap Save to save the keywords.
11. Enter contacts into the Blocked or Approved Lists, as previously described.
12. Tap the History tab to access the Call and Text Blocked Histories.
Figure 73. Action
Figure 75. Edit Message
Figure 74. Automatic Reply
Figure 76. Enter Passwords
Lost Device Protection
To enable Lost Device Protection:
1. Back in the main Console, tap Lost Device
Protection. The Lost Device Protection screen appears, with the Protection tab selected by default and two options displayed:
Find My Android. Locates this device in Google Map. This option is enabled by default.
SIM Card Lock. Lock this device if the SIM card is changed or removed.
2. Check SIM Card Lock if you wish to lock your device when the SIM card is changed or removed. A Password Required screen appears.
Figure 77. Main Console Figure 78. Lost Device Protection
3. Enter your password and tap OK. SIM Card Lock is enabled.
4. To disable the feature, check the checkbox again and reenter your
password to validate the change.
5. Tap the Remote Lock tab to access the message that appears when your device is locked and someone tries to use it.
The message is displayed.
6. Tap the message to edit it. The Edit Message
screen appears. Figure 79. Password Figure 80. Remote Lock
the device popup keyboard and tap Save.
7. Tap the Remote Wipe tab to access the feature. The Remote Wipe screen appears, with Partial Remote Wipe selected by default. This deletes you contacts, call history, text messages, account info, and SD card contents in the event your device is lost or stolen.
8. Tap Full Remote Wipe to enable the function. The Activate Device
Administrator screen appears. This allows Mobile Security to perform a complete erase of your device’s content.
9. Tap Activate to enable the function. A screen appears indicating Device Administrator Activated, informing you that if you need to uninstall Mobile Security, you must use the uninstall option in the Setting menu on the action bar.
10. Reselect Partial Remote Wipe to revert to it.
11. Note that to change any
Figure 81. Edit Message Figure 82. Remote Wipe
Figure 83. Activate Device Figure 84. Device
Lost Device Protection Portal
To access the Lost Device Protection Portal:
1. Launch your browser on your PC and type
http://www.trendmicro.com/L ostDevice into the search field, and hit Enter. The Lost Device Protection Portal webpage appears.
2. Tap Find Now or Sign in to sign into your Trend Micro account.
The Sign In page appears.
3. Type the email address and password you used to create your Trend Micro account and click Sign in. The Lost Device Protection Portal appears.
Figure 85. Lost Device Protection Portal Sign In
Figure 86. Sign In
4. Click Share to share the device’s location with a trusted friend.
5. Click Scream to sound a one-minute alarm on your missing mobile device, even if it has been set to silent mode.
6. Click Refresh to refresh the Google Map.
7. Click Lock to stop anyone from using your missing mobile device. When you recover your device, click Unlock to unlock it, then use the Unlock Key provided or your Trend Micro password to complete the unlock.
Figure 87. Lost Device Protection Options
8. Click Device Detail (below the device icon) to view the unlock code that can be entered into the device interface to unlock the device instead of the master account password. This key can also be emailed to you at your account email address by taping Email Yourself an Unlock Key on the device once it’s found.
9. Click Wipe to permanently delete all the data stored on your missing mobile device. A warning appears. If you wish to wipe your device, click OK.
Warning: Using this feature will Figure 88. Unlock
Figure 32. Device Unlock
Backup & Restore Between Android and iOS Devices
Trend Micro Mobile Security is integrated with Trend Micro™ Mobile Backup and Restore (MBR), available on the Google Play Store. It provides an overview of the files you’ve
currently backed up, as well as direct linked access to the MBR app. Using MBR, you can back up all the key data on your device and restore that data to it or another device.
To Back Up Your Data:
1. Tap Backup &
Restore in the TMMS Console. The Free Download screen appears.
2. Tap Free Download to download Mobile Backup and Restore (MBR). The app appears in Google Play.
3. Tap Install to install MBR. The App Permissions screen appears.
4. Read the list of permissions. If you accept them, tap Accept. The app downloads and installs and a shortcut is placed on your device.
Figure 33. Backup and
Restore Figure 92. Free Download
5. Tap Open to open MBR. The MBR Create an Account appears.
6. Since you’ve already created an account for TMMS, tap Sign In to sign into your account.
7. The License
Agreement appears.
Read the License Agreement. If you agree, tap Accept.
The Sign In screen appears.
8. Enter the email address and
password you used to create your account and tap Sign In.
Figure 95. Open Figure 96. Create an Account | Sign In
9. The MBR Demo screen appears.
10. Tap Start. The MBR Console appears.
11. Tap Back Up Now.
MBR scans your device for items to back up.
12. When the scan is done, choose the items you wish to back up, then tap Start Backup.
13. If your device is not plugged in, MBR advises you Before You Continue to plug it in during the backup to not drain your battery.
Figure 99. Demo
Figure 101. Choose Items to Back Up
Figure 100. Backup Now
Figure 102. Before You Continue
14. Tap Continue. MBR backs up your device.
When the backup is complete, a popup notifies you Backup Complete.
15. Tap Ok, and you’re returned to the main Backup screen
Figure 103. Backing up Figure 104. Backup Complete
To Restore Your Data Between Android and iOS Devices:
1. At any time, you can restore a backup from this or another Android or iOS device. To begin, tap Restore in the MBR Console. The Restore screen appears.
2. Scroll to the right or left to Choose a Backup to Restore.
For example, choose an iPhone backup, if you include an iPhone in your Trend Micro account.
3. Tap Restore to restore the backup to your Android device.
The Provide Password screen appears.
4. Provide your Trend Micro Account password, then tap Continue. The Choose Items to Restore screen appears.
5. Select the items you wish to restore (if it’s an iPhone backup, it will be Contacts), then tap Restore Selected. A Restore Contacts? popup appears, asking if you’re sure you want to restore the contacts, with details on what to expect.
Figure 106. Restore
Figure 108. Choose Items to Restore
Figure 107. Provide Password
Figure 109. Restore Contacts?
in, a dialog appears, recommending you plug it in to save your battery.
7. Tap Continue. Mobile Backup & Restore restores your Contacts.
8. When the Restore is complete, a dialog appears, saying Restore Complete.
Figure 110. Before You Continue
Figure 111. Restoring
9. Tap OK to close the dialog. Your Contacts have been restored.
To Manage Your Backups:
1. At any time, you can delete backups to recover space in your online storage. In the MRB Console, tap More. A list of your backups appears, along with your Online Storage Status and an option to Get More Storage (up to 5GBs for subscribers).
2. Tap the backup you wish to delete. A screen appears, listing details about the backup (e.g.,
2. Tap the backup you wish to delete. A screen appears, listing details about the backup (e.g.,