F7 Total Counter List (Sample)
Note 1: Continuous Polling (Station Mode)
4.2.6. Fax Service Mode 6 (RAM Initialization)
Initializes RAM, and restores the Function Parameters to their default values.
Note:
This operation should be performed when the unit is first installed.
Press the “V”, ”/\” arrow keys to select the "6: RAM initialize" on the display.
↓
Press the “SET” key to select the desired Mode number.
↓
Press the "SET" key to initialize RAM.
↓
Press the “STOP” key twice to exit the service mode.
RAM Initialization Table
No. Initialize Mode Description
01 PARAMETER INITIALIZE Restores the Fax, and Function Parameters to default values.
Note: Turn the Power Switch to the OFF, and back to the ON position to enable the parameter settings.
02 JOURNAL CLEAR Clears the Journal contents.
03 AUTO DIAL CLEAR Clears the One-touch, ABBR Numbers, and Phone Books.
04 PROGRAM DIAL CLEAR Clears the Program keys.
05 LOGO/ID/PSWD CLEAR Clears the Logo, ID, Polling Password.
06 LBP ERROR LOG CLEAR Clears the Printer Error Log.
07 SHIPMENT SET Deletes all setting information, except parameter number 80, and 81, then set default values.
08 FLASH MEMORY CLEAR Deletes all information in the Flash Memory.
09 ALL JOB CLEAR Clears all Jobs stored in Flash Memory.
4.2.7. FAX Service Mode 8 (Check & Call) 4.2.7.1. Overview
This feature enables the Authorized Servicing Dealers to manage, and improve the machine maintenance to their customers by alerting them of equipment problems. It also can be used as a Supply Sales Tool by alerting the Dealer that the unit is running Low on Toner. The function overview is as follows:
1. The machine’s printer error information is stored in the Printer Report.
2. The printer report can be manually printed when required.
3. When printer errors occurs, the unit can automatically transmit the Service Alert Report to the pre-registered telephone number, or email address.
4. When the unit detects Low Toner, or PM counter reached the maintenance timing, it can automatically transmit the Maintenance Alert Report to the pre-registered telephone number, or email address.
Press the “V”, ”/\” arrow keys to select the "8: Check & Call" on the display.
↓
Press the “SET” key to select the desired code number.
(i.e. 01 Service Alert Fax #, input the telephone No., or for an email address, press the "FAX/EMAIL"
Mode key, and input the email address.)
↓ Press the "SET" key.
↓
Press the “STOP” key twice to exit the service mode.
4.2.7.2. Printer Reports
• Conditions under which a report can be printed, or transmitted 1. Manual print
The Printer Report can be printed by Service Mode 3. (See Sect. 4.2.4.3. of the Service Manual) 2. Automatic transmission/printout
a. Service Alert Report
When the unit detects an Emergency Printer Error, the unit will immediately transmit the Service Alert Report to the pre-registered telephone number, or email address. However, the unit will not transmit the Service Alert Report if it finds the same error within the same date in the error log.
b. Maintenance Alert Report
When the unit detects Low Toner, the unit can automatically transmit the Maintenance Alert Report to the pre-registered telephone number, or email address. Refer to the Error Code Table.
c. Toner Order Form
When the unit detects Low Toner, the unit can automatically print the Toner Order Form with the pre-registered order information.
d. Call Counter Report
When the printer counter reaches the pre-set number, the unit can automatically transmit the Call Counter Report to the pre-registered telephone number, or email address.
Note:
The Service, and Maintenance Alert Reports are managed in the same manner as the normal memory transmission (Retry, Incomplete, File List, Display while it is transmitting, Journal).
Note:
TX (Transmission) Report: S = Service Alert Report, M = Maintenance Alert Report Error
Code Log Tx
Report Remarks
Ex-xx O S Refer to the Mechanical Error Code (E Code) Table. (Sect. 3.6.3.)
E13 Out of Toner.
Jxx Refer to the Jam Error Code (J Code) Table. (Sect. 3.6.2.) Uxx Refer to the User Error Code (U Code) Table. (Sect. 3.6.1.)
U13 M Low Toner.
4.2.7.3. SERVICE ALERT REPORT FORMAT
Explanation of Contents (1) Customer ID
(2) Firmware Version (3) Counter Information
*************************************************** DATE MMM-dd-yyyy ***** TIME 03:47 ********
COUNTER INFORMATION:
Call Counter Pri-set Value : 999999
4.2.7.4. MAINTENANCE ALERT REPORT FORMAT
Explanation of Contents
(1) Low Toner Message (Fixed) “MACHINE IS RUNNING OUT OF TONER”
(2) Customer ID Up to 16 characters (User Identification Code) (3) Firmware Version
(4) Transmission / Reception / Copy / Print Counters
*************************************************** DATE MMM-dd-yyyy ***** TIME 12:00 ********
****************************
> MAINTENANCE ALERT REPORT <
****************************
LAST PRINT ERROR : MACHINE IS RUNNING OUT OF TONER (1)
CUSTOMER ID : ABC COMPANY SERIAL NUMBER :
(2) FIRMWARE VERSION (3)
TRANSMIT COUNTER : 000244 (4) RECEIVE COUNTER : 000082 COPY COUNTER : 000000 PRINT COUNTER : 000000
LOGO PANASONIC
************************************ -CHARACTER ID - ***** -31415926535897932384-***********
SC : PNL : SPC :
NO.DATE & TIME ERROR CODE ERROR COUNT NO.DATE & TIME ERROR CODE ERROR COUNT
---4.2.7.5. Toner Order Form
Explanation of Contents
(1) Low Toner Message (Fixed) “The toner supply in your machine is running low”
(2) Toner Order Tel # Up to 36 digits
(3) Toner Order Fax # Up to 36 digits
(4) Customer ID Up to 16 characters (User Identification Code)
(5) Toner Cartridge DQ-TU10J (For DP-8020E/8020P/8016P
*************************************
> TONER BOTTLE ORDER FORM <
*************************************
**** The toner supply in your machine is running low **** (1) To order a replacement Bottle from your Authorized Dealer
by Phone: 1 201 111 5555 (2) by Fax: 1 201 111 4444 (3)
Thank you for your order.
Customer Name and Address
=========================
Ship to: Bill to:
Attention: Attention:
Phone No.: Phone No.:
Customer ID: ABC COMPANY (4) P.O. No.(if required):
Toner Cartridge: (5) Serial No.:
Quantity Required:
/ / Print your name and title Signature & Date
4.2.7.6. CALL COUNTER REPORT
Explanation of Contents (1) Customer ID
(2) Firmware Version (3) Counter Information
(4) Call Counter Pre-Set Value
*************************************************** DATE MMM-dd-yyyy ***** TIME 03:47 ********
COUNTER INFORMATION:
CURRENT PM CYCLE