This function allows you to program the analog COs for both day and night mode. You can select the trunk groups and ring assignments for a group of COs or individual lines. The steps are:
1. Choose CO lines to program.
2. Name the CO lines (optional).
3. Assign the CO lines’ tenant1. 4. Assign outbound CO line groups.
5. Assign distinctive CO ring tone.
6. Assign answer rings.
1. Choose CO lines to program
During this step, you use the programmable keys to represent CO lines. Select lines to be programmed by pressing one or more of the programmable keys. Press the scroll keys ( or ) to “page” in increments appropriate for the port card configuration.2 The display will indicate which CO lines the programmable keys currently represent.
Software will identify the port card type installed in each slot. The display will show the following information: the first line will show the port card number, the type of card, the COs available to program and a D or N for day or night mode. The second line will show the CO currently selected and the circuit that is being programmed. The appropriate programmable feature key lights will light red to indicate the lines available to program.
If the port card in the first slot is a 612, the display will be:
PC1 612 1-6 D CO1 CIRCUIT 1 >
If the port card in the third slot is a 684, the display will be:
PC3 684 13-18 N CO16 CIRCUIT 4 >
In both examples, the first six DSS LEDs glow red. Select the COs to program alike (you can scroll to select the next port card and continue to select COs to be programmed alike) and press the # key to confirm. The LEDs will now glow green.
2. Name the CO lines
This is optional; to retain the default values — “Line 1,” “Line 2,” and so on — press #.
(See “Optional naming of the CO lines,” pg. F.4, for more details.)
Note: Naming the CO lines will replace the Caller ID number (if supplied by the provider) on an incoming call. However, the number will appear after the call is answered.
1 If tenant service is enabled in Function 169 (see page E.10).
2 If all cards support only analog lines, the lines will appear in six-line increments: 1–6, 7–12, 13–18, etc. If at least one DLC is installed, the numbering plan will be different.
3. Assign each CO line’s tenant
The tenant parameter1 is used here to have each CO line follow the day/night mode of the tenant to which it’s assigned. The day/night mode can be changed either by the day/night programmable feature key on a station in the same tenant as the CO or by the day/night table assigned for that tenant in Function 43 (see page H.7).
4. Assign outbound CO line groups
CO lines can be grouped for outbound, pooled access into one of eight line groups: 9, 8, 71, 72, 73, 74, 75, or 76.
Note: A line can only be in one line group or designated as a private line.
Select the line group and press the # key to confirm. Outgoing calls will be assigned from the highest CO to the lowest available. Or, to delete the line group number (whereupon the line can only receive inbound CO line calls), press HOLD.
Default: 9 (i.e., all CO lines in Group 9).
Note: To assign a CO line for incoming traffic only, don’t enter a CO line group here.
Private line
You can designate a line as a private line by entering an extension number, instead of a line group number, in this step. The line is then programmed as outlined in the following explanation, giving the private line great flexibility for handling call routing.
Notes: Private lines don’t follow ARS.2
A private line can be assigned only to an ESI phone (desktop model or Cordless Handset). A line key must be programmed on the phone to access the line for outgoing calls. If the line key is programmed on another phone, it can be used ONLY for incoming access (it may also serve just as a purely visual indicator).
5. Assign a distinctive CO ring tone
A distinctive CO ring tone overrides the station ring tone for incoming calls. Select one of the six available tones to enable the feature, or select NORMAL to disable the feature.
Range: 1–6 and normal (disabled). Default: Normal (disabled).
1 To view and change the tenant number, you must first have enabled tenant service in Function 169 (see page E.10).
2 Automatic route selection.
6. Assign answer rings
Lines can be directed to be answered at up to 481 extensions, a department, a mailbox or an auto attendant branch ID (see “Auto attendant programming,” page H.1). The destination can be set to add or drop extensions, departments, mailboxes or ID branches if ringing continues due to no answer.
Example: First ring — Line 1 will ring at the operator's extension.
Third ring — Extensions 112 and 113 are added.
Fifth ring — The operator's station is dropped from ringing.
Ninth ring — The call will be answered by the auto attendant.
CO Name Tenant Out Ring
tone
Ring 1 Ring 3 Ring 5 Ring 9
1 9 100 100
112 113
112 113
ID1
Once you have programmed all desired CO lines for day mode, repeat the programming steps for all desired CO lines for night mode.
Default: Answer on ring 1 with ID1 (main greeting) in both day and night modes.
Example: To have after hours calls directed to a general delivery mailbox, program the system as follows.
During night mode, Line 1 (and other lines to be programmed alike) will be answered immediately by MB 301 (a guest mailbox set up for general delivery). The personal greeting for MB 301 might be:
“Hello, thank you for calling ABC Company. Our offices are closed. Our normal business hours are 8 to 5 Monday through Friday. Please leave a message at the tone and your call will be returned when we resume normal business hours.”
A Virtual Mailbox Key programmed at the operator’s phone will allow easy pick-up of calls left during the night.
Night mode
CO Name Tenant Out Ring
tone
Ring 1 Ring 3 Ring 5 Ring 9
1 MB301
Note: The CO line groups, tenant, and ring tone parameters aren’t programmable from night mode.
1 Except on the ESI-100 and ESI-50, where the limit is 32.