The future plan of hotel is to improve sales figures by describing guestrooms and hotel services and to give satisfactory of guest.
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Nov 12, 2012
Discrimination. The feeling I expected in my first day of my training because the interviewer told me that lesbians are not allowed to work in their hotel, but this day must have to go on.
Exactly 9 o’clock in the morning I’ve met Mr. William De las Alas, the manager of food and beverage department. He assigned me in buffet line at the mansion area of Oasis.
Before the operation start, the manager led the prayer. After that he explained how to manage a buffet. He introduced me to them.
The guests at the buffet were from the PG cops. They have eaten the morning snacks w/ pasta and bread. We also offered them a cup of coffee. After assisting the 450 guest, I helped the staff to set up the buffet for lunch. We have served mushroom soup for the appetizer, beef broccoli, roasted chicken, lechon kawali for the main course; we also served fresh pineapple and watermelon for the dessert.
At 1:30 o’clock I had took my lunch and at exactly 1:45 o’clock I went back on my duty and prepared the afternoon snack for the guests. We have served a tuna sandwich and bottled water.
After 9 hours of training. I realized that being hospitable is needed in this industry. I accept all the needs and commands of all guest, managers and supervisor and because of this they also accept me for being what I am. Yes, I’m a lesbians but I did my work. No one can judge me instead they are proud of me.
Nov.13 2012
Same guest and same set up.
Nov.14, 2012
Assisting 45 guests from Department of Agriculture until afternoon snack then they
Nov. 16, 2012
Assisting 27 guests from Emerson Company until the next day at Mojave function room.
Nov. 17, 2012
Duty at sagobe café. Cleaned this restaurant, assisting the guest.
Nov. 18, 2012
Orientation with Ms. Kimberlyn Geronimo, the restaurant supervisor. She explained the menu and some history about the oasis.
Nov.19-20, 2012
Assisting guests from PG COPS again
Nov.21, 2012
Rest day.
Nov. 22, 2012
Assisting 40 guests, all of them are broadcaster of 91.7 radio station. After that the supervisor assigned me at the sagobe restaurant, assisting the other guests for breakfast. Then I proceed to the Sahara A to assist 60 guests for lunch and afternoon snack. It was a very tired day but I enjoy it and aside from that, I learned some techniques and strategies how to assist many guests.
Nov.23, 2012
Assisting 72 guests at the Sahara A. me and other employees set up this room for the wedding tomorrow. Cleaned the mess, make a new skirting in many tables, it was my first time to set up a venue for the wedding it’s not easy but now I had learn many more.
Nov.24, 2012
I assign at Sagobe Restaurant. In this part I learned many standards about in food and beverage. I learned how to set up the table for the incoming guest, I learned napkin folding, to take order of the guests enter training them until to meet the satisfaction of them. Day by day I learned about the hotel and how to communicate w/ other people.
Nov. 25, 2012
I was absent because I had a diarrhea. I realized that being a part of this industry is not an easy thing to do. Studying at school and training at the hotel are not similar. But still my interest in this subject or job is here in my heart. In hard time I learned how to smile.
Nov. 26, 2012
I was assigned at the Sagobe Restaurant to assist 50 guests from DENR for the buffet breakfast. Then I transferred at the mansion area to assist 500 guests from PG COPS until afternoon snack.
Nov. 27, 2012
I was assigned again at the mansion area to assist PG COPS.
Every Monday and Tuesday they are at Oasis hotel because of the seminar with all Brgy.
Captain of province in Cavite. Then after assisting them we cleaned the area.
Nov.28, 2012
Rest day.
Nov.29, 2012
I assigned at restaurant, to assist the incoming customer.
Nov.30, 2012
Sweep many plates, glasses and many more for the function in the next day.
Dec.1, 2012
Assisting 48 guests from SONION PHILS Company at the beach area. They had their morning snacks, lunch until afternoon snack. I transferred at the Sahara A and I to assist 250 guests, it was a silver wedding. It was very tired day, long hours of training.
Dec.2, 2012
Assisting 200 guests from Boardwalk Company. It was their Christmas party.
Dec.3-4, 2012
PG Cops again
Dec.5, 2012
Assisting 70 guests from AMAS Company until afternoon snack.
Dec.6, 2012
Rest day.
Dec.7, 2012
Assisting 150 guests most of them are blind, mute and depth. It was an unforgettable day for me because my heart touch to all those people
Dec.8, 2012
Assisting 250 guests, it was their Christmas party. It was a long Hours of service to the guests.
Dec.9, 2012
Id learned some napkin folding. We set up the garden for the wedding at 5pm. It was my last day in Food and Beverage Department. I will transfer to the laundry.
Dec.14, 20112
My first day in Laundry Department. I learned some type of clothes. I learned how to operate a machine; I learned the needs of housekeeping for the beddings,
Dec.15, 2012
The head of Laundry Department Ms.Maribel Pacis assist me to work efficiently. I learned how to take care the clothes.
Dec.16, 2012
The other employees of Laundry Department assist me also. Same instructions on how to manage the unclean clothes. They teach me how to remove the stain in clothes.
Dec.17, 2012
Christmas Party of all Employees in oasis. The H.R assigned all O.J.Ts in bussffet. We need to serve them a food and drinks. We need to assist them and their invited visitors.
Dec.18, 2012
There were many guests so every function needs a skirting for the buffet, we need to wash many linen.
Dec.20, 2012
I learned to maintain the freshness of every linen, we need to be careful those linen.
Dec.22, 2012
I learned how to weight the clothes from the guests every guest wanted to wash their clothes cost 35 pesos per kilo.
Dec. 23, 2012 I
I need to under time because I had a fever, I need 3 days leave.
Dec.26, 2012
I’m back in my training. There are many guests, many function.
Dec.27, 2012
Many guests that need to check out, so the house keeping will have a room cleaning. There was much linen needed to wash.
Dec. 28, 2012
Same work. There was much linen to wash.
Dec.29, 2012
We Clean the Laundry Department; we organize the cloth that needed a nice fold.
Dec.30, 2012
Still there were many guests even the new fear was coming
Dec.31, 2012
Many Chinese celebrating their new year in oasis, those guests are the relatives of the owner of the oasis hotel.
Jan.1, 2013
New Year’s Day. It was my last day in hotel.
SUMMARY
On-the-Job Training was conducted to gain more knowledge and to improve the customer service skills of the trainee which may help the trainees to find job in the future.
The on-the-job training helps them to be more aware and familiar in the industry that they chose. It also helps them to be more confident in performing every task which has been given to them. In facing the guest, the trainees must be neat and presentable so that they can perform well and relax. Field practice is also important because it helps us to know the different areas inside the hotel. The main purpose of hospitality industry is to be hospitable in every guest whom they can communicate very well by using polite words.
Field practice can help them to find job which are suited to their skills. It also aimed to enable students to acquire practical knowledge, skills and attitudes on the operational aspects of different departments in a Hotel and Restaurant establishment; develop skills in the performance of the standard operational procedures and techniques of each section the students will be assigned in the Hotel, perform the specific task required in the section where students will be assigned, appreciate the importance of the operational policies and procedures in relation to over-all management of Hotel and Restaurant operations and familiarize HRM students with the equipment, facilities and lay-out design in the section they are assigned.
The on-the-job training was conducted at Tanza Oasis Hotel and Resort Management which is located at KM 41,A.Soriano Highway Brgy.Capipiza East Tanza,Cavite. The trainee completed a total of 400 Hours of training from Nov.12- Jan 01, 2013. The trainee’s area of assignment at Food and Beverage and Laundry area.
The trainee realized that she must improve herself as an individual. She learned to be more attentive in following the instruction of her superior; she also learned to be more patient
BIBLIOGRAPHY
INTERNET:
Anonymous 2013. “Tanza Oasis Hotel and Resort Management”
http://www.tanzaoasis.com
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Appendices
Appendix A
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