Future research directions

Due to the lack of literature on critical success factors regarding DMSs’ implementation processes and considering the broad range of the critical success factors identified in the present study, future research on DMSs’ adoption should aim at testing the relevance of these factors in several geographical contexts. Moreover, developing and testing holistic models including these factors would also be of utmost importance.

4.5 Conclusions

Through an extensive literature review on IOISs’ and DMSs’ adoption, this chapter suggests novel and pertinent perspectives to the analysis of DMSs’ implementation and success. The chapter further identifies the three main factors considered relevant for DMSs’ success and adoption: DMSs’ technology and business models, organisational factors and the external environment.

More recent studies on success criteria or inhibitors of DMSs’ development have adopted broader scopes of analysis, considering not only technological issues, but also other factors, including organisational (Wang, 2008) and inter-organisational (Bédard et al., 2008) ones. Most of such studies often conclude that intra-organisational and inter-organisational factors have more explanatory power of the (un)success of DMSs’ adoption than the technological ones.

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Key terms and definitions

Destination Management Organisations (DMOs): Typically, public or public-private entities responsible for the promotion and coordination of tourism destinations’ development.

Destination Management System (DMS): Official web-based tourism destination systems aimed at supporting the informational, communicational, transactional and relational efforts with potential customers and between destination-based actors.

Tourism E-Mediaries: Online tourism intermediaries who sell virtually the whole range of tourism services of different tourism destinations.

Global Distribution System (GDS): Information systems-based network operated by a company allowing automated transactions between suppliers and intermediaries.

Inter-Organisational Information System (IOIS): Information systems shared by at least two organisations aiming to foster inter-organisational relations.

Supply Chain Management (SCM): Alignment of organisation that bring products to the market, demanding the establishment of a network of organisations involved, through linkages, in processes and activities that produce value to the consumer.

Tourism Destinations: Amalgams of tourism products that should be offered to visitors in a cohesive and integrated fashion within a certain well-defined geographical area.