Future researches

Future works may regard possible improvements of the maturity model. In particular, the maturity assessment proposed in this thesis does not cover the issues and the needs of organizational contexts where more divisions/more plants operate in order to achieve a unique business strategy. Hence, to extend the use of the maturity model, we suggest to add another part about internal coordination in which questions may refer to how the different plants or national/regional divisions interact each other (i.e.

sharing of information and resources) and to how policies and goals are defined (i.e.

definition of targets, budget allocation between different parts of the organization).

Another cue for the study may be to extend the external coordination part. In fact, we must not forget that PAM strategy is strictly related to the business strategy: all the operations and maintenance activities are managed to reach the vision of the company and PAM becomes a key factor to achieve business success. In this perspective, more questions about the stakeholders management, such as how stakeholders influence company’s actions, how the company tries to understand their requirements, etc…, are important to fully capture the meaning of PAM and to extend the assessment from the tactical to the strategic level of the organization.

The last recommendation regards the use of the maturity model. As said in section 6.1, the main outcome of the research is the model itself that, thanks to the use of standardized and well recognized terms, can be applied both in manufacturing plants and infrastructures. In fact, the experience gained during the case studies has not shown the existence of sectorial barriers in understanding of the specific terms of PAM, even in case of low maturity levels. For this reason we want to encourage the research along the different sectors with a dual purpose:

• extend the library of PAM practices;

• Identify the boundary conditions that affect (positively or negatively) the implementation and the optimization of PAM practices.

Maturity assessment for Physical Asset Management: Evidence from Manufacturing Plants and Infrastructures

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