GENERAL INFORMATION Reserved for future use

Issued in compliance with Order in Case 02-E-1282 dated 11/17/04.

Reserved for future use.

Issued in compliance with Order in Case 02-E-1282 dated 11/17/04.

NEW YORK STATE ELECTRIC & GAS CORPORATION Revision: 0

Initial Effective Date: 09/01/03 Superseding Revision:

GENERAL INFORMATION

10. Interest on Customer Overpayments:

The Company will provide interest on customer overpayments in accordance with 16 NYCRR 145.

A customer overpayment is defined as payment by the customer to the Company in excess of the correct charge for electric service supplied to the customer which was caused by erroneous billing by the Company.

The rate of interest on customer overpayments shall be the greater of the unadjusted customer deposit rate or the applicable late payment rate, if any, for the service classification under which the customer was billed.

Interest shall be paid from the date when the customer overpayment was made, adjusted for any changes in the deposit or late payment rate, compounded monthly, until the date when the overpayment was refunded.

The Company will be required to pay interest, in the manner described above, on any refund returned to a customer on or after August 24, 1992, except where customer overpayments are refunded within 30 days of receipt by the Company.

11. CATV Pole Attachment Annual Rental Rate:

Effective July 1, 1995 New York State Electric &

Gas Corporation will charge CATV System Operators

the annual rental rate per equivalent pole of $8.51

This rate, which is subject to periodic revision, is calculated in accordance with Public Service Commission, State of New York, Case Number 26494, Opinion No. 83-4 as modified by the Commission in Case 91-M-1166. This rate mu st be filed with the Commission at least 60 days prior to the effective date.

12. Glossary:

The following words and terms when used in this tariff have the following meanings:

"access controller" - a party known to the Company to be in control of access to the metering equipment of a customer, and to have an active account of its own with the utility.

"actual reading" - a meter reading obtained by a Company employee from either the meter or a remote registration device attached thereto.

"applicant" - a person, corporation or other entity who has requested electric service. Specific categories are:

Residential Applicant: a residential applicant is a person who requests service at a dwelling for his or her own residential use or the residential use by another person. For purposes of the Home Energy Fair Practices Act (HEFPA), a residential applicant is any person who requests service at a premises to be used as his or her residence or the residence of another person on whose behalf the person is requesting service, as defined in 16 NYCRR 11.2(a)(3).

Non-residential Applicant: a non-residential applicant is a person, corporation or other entity requesting service from the Company who is not a residential applicant as defined in 16 NYCRR 11.

Non-residing Applicant: a non-residing applicant is developer, builder, person, partnership, association, corporation or governmental agency requesting electric service be provided where there is no service currently available, where that service will be used in a residence occupied by others.

Residing Applicant: a residing applicant is a person or governmental agency requesting electric service be provided where there is no service currently available, where that service will be used at a premises that will be occupied as the applicant's residence, or in the case of a governmental agency occupied as a residence by an individual client.

"appurtenant facilities" - the necessary and ancillary accessories to an electric line that enables the transportation and distribution of electric energy.

"arrears" - charges for which payment has not been made more than 20 calendar days after payment was due.

NEW YORK STATE ELECTRIC & GAS CORPORATION Revision: 0

Initial Effective Date: 09/01/03 Superseding Revision:

GENERAL INFORMATION

12. Glossary: (Cont'd)

"backbill" - that portion of any bill, other than a levelized bill, which represents charges not previously billed for service that was actually delivered to the customer during a period before the current billing cycle.

A bill based on an actual reading rendered after one or more bills based on estimated or customer readings (commonly called a catch-up bill) which exceeds by 50 percent or more the bill that would have been rendered under the Company's standard estimation program is presumed to be a backbill.

"business day" - any Monday through Friday when the Company's business offices are open.

"Commission" - Public Service Commission of New York State

"Company" - New York State Electric & Gas Corporation.

"Corporation" - see "Company."

"customer" - as follows:

Residential customer: a person who is receiving service at a dwelling for his or her own residential use or the residential use by another person. For purposes of the Home Energy Fair Practices Act (HEFPA), a residential customer includes any person who is supplied service at a premises used in whole or in part as his or her residence, as defined in 16 NYCRR 11.2(a)(2).

Non-residential customer: a person, corporation or other entity receiving service who is not a residential customer as defined in 16 NYCRR 11.

"customer's premises" - an individual contiguous property under the customer's control through ownership or lease.

"deferred payment agreement" - a written agreement for the payment of outstanding charges over a specified period of time. It must be signed in duplicate by the corporation representative and the customer, and each must receive a copy, before it becomes enforceable by either party.

"demand customer" - a customer who is billed for demand charges.

"distribution line" - a system of poles or conducts, wires or cables, transformers, fixtures and accessory equipment that is used or may reasonable be expected to supply service to more than one customer premis es.

12. Glossary: (Cont'd)

"excess line extension" - distribution line facility needed to provide service to an applicant that is in excess of the line extension facilities required to be provided without contribution.

"late payment" - any payment made more that 20 calendar days after the date payment was due. Payment is due as specified by the Company on its bill, provided such date does not occur before personal service of the bill or three calendar days after the mailing of the bill.

"levelized payment plan" - a billing plan designed to reduce fluctuations in a customer's bill payments due to varying, but predictable, patterns of consumption.

"multiple occupancy building" - a structure (including row houses) enclosed within exterior walls or fire walls, which is built, erected and framed of component structural parts and is designed to contain four or more individual dwelling units for permanent residential occupancy.

"new construction" - the installation of new electric distribution lines, service lines and appurtenant facilities on any R/W where no such electric distribution line exists, and may also include (in connection with such installation) the addition of appurtenant facilities (other than replacement facilities) to existing distribution lines.

Comment: The installation of a new facility parallel to and on the same R/W as an existing underground facility also constitutes the new construction of such facility.

"new customer" - a customer who was not the last previous customer at the premises to be served, regardless of whether such customer previously was or is still a customer of the Company at a different location.

"payment" - is considered to be made on the date when it is received by the Company or one of its authorized collection agents.

"public R/W" - the area within the territorial limits of any street, avenue, road or way that is for any highway purpose under the jurisdiction of the State of New York or of the legislative body of any county, city, town or village that is open to public use and that may be used for the placement of utility facilities.

"R/W" - (right-of-way) - a right to pass over, occupy or use another's land for placing and maintaining utility facilities.

NEW YORK STATE ELECTRIC & GAS CORPORATION Revision: 0

Initial Effective Date: 09/01/03 Superseding Revision:

GENERAL INFORMATION

12. Glossary: (Cont'd)

"residential subdivision" - a tract of land divided into five or more lots for the construction of five or more new residential buildings, or the land on which new multiple occupancy buildings are to be constructed, the development of either of which, if required, has been approved (or was required to be approved) by governmental authorities having jurisdiction over land use.

"seasonal customer" - a customer who applies for and receives electric service periodically each year, intermittently during the year, or at other irregular intervals.

"service entrance" - customer's wiring from the point of attachment or termination of the service lateral to and including the main service switch on the customer's premises.

"service lateral" - a system of conductors and equipment for delivering electricity from the Company's distribution system to the customer's wiring system of a single building or customer premises.

"service line" - see service lateral.

"supply line" - a part of a distribution line that is installed between an existing electric distribution system and an underground distribution line within a residential subdivision.

"surcharge" - a charge payable by the customer to the Company in addition to the charge for electricity under applicable service classification.

"tampered equipment" - any service related equipment that has been subjected either to unauthorized interference so as to reduce the accuracy or eliminate the measurement o f electric service, or to unauthorized connection occurring after the Company has physically disconnected service.

"utility" - New York State Electric & Gas Corporation (the corporation) (the Company) (NYSEG).

"utility deficiency" - any action or inaction by the Company or one of its authorized agents that does not substantially conform to the rules and regulations of the Public Service Commission, the Company's tariff, or its written business procedures.

12. Glossary: (Cont'd)

"VSR" - a visually significant resource which is:

(1) designated primarily or exclusively because of its exceptional, outstanding, significant, special or unique scenic quality pursuant to State or Federal enabling legislation, and

(2) listed in 16 NYCRR 99.2 (h).

Abbreviations:

kW - Kilowatt(s) (one thousand watts of power) kWh - Kilowatt-hour(s) (one kilowatt for one hour)

kV - Kilo-volt (one thousand volts)

kVA - Kilo-volt-ampere (volts times amperes in thousands)

RkVa - Reactive kilovolt-ampere

Btu - British thermal unit

16 NYCRR - Title 16 of the Codes, Rules and Regulations of the State of New York. Numerical suffix denotes s ection or part.