This section contains general messages that may appear on the Operator Display but are not numbered.
If more than one message occurs at a time, the messages take turns displaying briefly. Messages are listed in alphabetical order. Information contained in parentheses is a variable and changes depending on the circumstances.
General Messages Message Description/Action
(#) RECEIPT(S) PENDING The indicated number of transactions (#) are suspended.
ACCEPTED The entry made for either the Set Store Telephone Number or Set Store Postal Code function was accepted into the system.
CANNOT PROCESS GEMKEY!
The Gemkey entry was not correct in the Registration Information function.
CARD IN READER A customer left a card in a DCR.
CARDSCAN 0 LOADED (Schlumberger) Broadcast loading of all DCRs (CARDSCANs) has concluded. The ‘0’ means ‘all.’ CASSETTE FULL A cash acceptor cassette is full and needs to be
emptied before this message clears.
COMBO#nn INVALID! The cashier attempted to sell a combo that does not exist.
COMM FAILURE Check the phone cord connections (Dial) or PES connections (VSAT); retry contacting the network; if communication failures are consistent and repeated and you have verified the connections, contact the Verifone Technical Support Center.
DEBIT MODULE NOT PRESENT
Messages and Troubleshooting General Messages Message Description/Action
DROP (method of payment)
The cash drawer contains more than the maximum allowed for the method of payment indicated. Make a large enough safe drop to reduce the amount in the drawer to below the maximum allowed.
Entry accepted The Gemcom password entered was accepted. FUEL COMMS ERROR The Ruby terminal lost communication with the fuel
controller through which it controls the dispensers. Check the connections. If the connections are good and communication cannot be reestablished, contact the Verifone Technical Support Center.
GSM OFFLINE Check the connections to and from the Gilbarco Security Module (GSM). If connections are good but the GSM is still offline, contact the Verifone Technical Support Center.
HOST UNAVAILABLE Check the phone cord connections (Dial) or PES connections (VSAT); retry contacting the network; if communication failures are consistent and repeated and you have verified the connections, contact the Verifone Technical Support Center.
INVALID CHARACTERS Either the telephone number was not entered correctly in the Set Store Telephone Number function or the postal code was not entered correctly in the Set Store Postal Code function. Use 0 - 9 only. Do not use separators.
Invalid input The PLU/modifier combination entered for the car wash key does not exist. Define this department in the PLU File first or choose another department.
INVALID TIME OF TRANSACTION
The time for the original transaction was entered incorrectly for a Fleet card refund.
Commander Site Controller User Reference
General Messages Message Description/Action
KEYPAD ERROR: rp1 Return PIN Failure: Invalid master key type or range. Call the Verifone Technical Support Center. The help desk should contact a servicer.
KEYPAD ERROR: rp2 Return PIN Failure: Key not loaded. Call the Verifone Technical Support Center. The help desk should contact a servicer.
KEYPAD ERROR: rp3 Return PIN Termination: [CANCEL] key pressed. No action required. The transaction times out and returns to idle.
KEYPAD ERROR: rp4 Return PIN Termination: [CLEAR] key pressed twice. No action required. The transaction times out and returns to idle.
KEYPAD ERROR: rp5 Return PIN Termination: Delay between entering pin numbers is too long. No action required. The
transaction times out and returns to idle.
KEYPAD ERROR: rp6 Return PIN Failure: Incompatible with encryption mode. Call the Verifone Technical Support Center. The help desk should contact a servicer.
KEYPAD ERROR: rp7 Return PIN Termination: First key time out expired. No action required. The transaction times out and returns to idle.
KEYPAD ERROR: rs1 Return String Failure: Invalid display buffer or display range. Call the Verifone Technical Support Center. The help desk should contact engineering.
KEYPAD ERROR: rs2 Return String: Undefined error. Call the Verifone Technical Support Center. The help desk should contact engineering.
KEYPAD ERROR: rs3 Return String Termination: [CANCEL] key pressed. No action required. The transaction times out and returns to idle.
KEYPAD ERROR: rs4 Return String Termination: [CLEAR] key pressed twice. No action required. The transaction times out and returns to idle.
Messages and Troubleshooting General Messages Message Description/Action
KEYPAD ERROR: rs6 Return String: Undefined error. Call the Verifone Technical Support Center. The help desk should contact engineering.
KEYPAD ERROR: rs7 Return String Termination: First key time out expired. No action required. The transaction times out and returns to idle.
LOADING 0 CARDSCAN (Schlumberger) Broadcast loading of all DCRs (CARDSCANs) has begun. The ‘0’ means ‘all.’ MAIL PENDING or MAIL
WAITING
The network has sent mail to the terminal. Use the Mail function in Network Manager mode to read your mail.
Max number exceeded You tried to perform either a pay out or a pay in and have reached the maximum number of times allowed for this period, which is 25.
MONEY ORDER
PRINTER UNAVAILABLE. EXITING PAY OUT
The Ruby terminal is not communicating with the money order printer. Check the communications link between the two machines.
NETWORK SUSPENDED TRANSACTION
The controller is retrieving a network suspended transaction from a workstation.
NEW GEMKEY ACCEPTED
The Gemkey entry in the Registration Information function was accepted.
NO CAR WASH COMM The Ruby and car wash controller are not
communicating. Check that the controller is plugged in and connected to the correct Ruby COM port.
NO CASHIER REPORT AVAILABLE
There are no cashier reports available for printing. This occurs in the Print Cashier Report function in Reports mode.
NO CHANGES MADE The [ENTER]key was pressed before data was entered in the Registration Information function.
Commander Site Controller User Reference
General Messages Message Description/Action
PDL UPDATE PENDING The Parameter Download has been requested, but the parameters have not been updated. After the Close Daily, the parameters can update.
PLEASE RE-ENTER GEMKEY!
The Gemkey self-check failed in the Registration Information function
PRINTER COVER OPEN The printer cover is not completely closed. Close the cover.
RECEIPT BLOCKED The Ruby terminal cannot communicate with the receipt printer. Make sure that the printer is online and that all connections are securely in place.
RECEIPT PAPER LOW The paper in the receipt printer is getting low. Add new paper.
Refused No voice auth phone number PRESS ENTER KEY TO CONTINUE
A voice authorization number for the tendered credit card was not provided during the parameter download. The customer must use a different method of
payment. SUSPENDED
TRANSACTION A transaction is currently suspended. SYSTEM NOT
REGISTERED
The application has not been registered within eight hours of installation. See “Registration Information” in the Manager Reference.
TRAINING MODE The Ruby terminal is in Training mode. Most sales functions can be practiced without affecting totals. See “Training Mode” in the Manager Reference.
UNKNOWN CARD, SEE CC GUIDE/ACCEPT CARD?
The network does not recognize the credit card. See the store’s credit card guide for information on card acceptance or denial.