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General Troubleshooting
This chapter offers troubleshooting tips on a variety of areas. The topics are presented in alpha- betical order.
Display Problems
If you’re experiencing display problems in Reflection, refer to the topics below.
Cannot See Line Drawing Characters
If you are having trouble displaying line drawing characters, try changing the Host character set (on the Emulation tab in the Terminal Setup dialog box) to either PC English (437) or PC Multi-
lingual (850).
Colors Not Displaying Properly
If the correct color display is not selected, certain colors and shapes may appear to be white. For accurate ReGIS and sixel graphics emulation, a 256-color display is recommended. To set your display to 256 colors:
1. Right-click on your Windows desktop. 2. Click Properties.
3. In the Display Properties dialog box, click the Settings tab. 4. In the Color palette list, select 256 Colors.
Terminal Window Flashing When Inactive Window
If you are working in another application (even another instance of Reflection), and you notice that an inactive Reflection terminal window is flashing, this means your host connection was dropped or you set a printer timeout, and that time has expired and the printer has closed. To stop the flashing, make Reflection the active window. You’ll see the message “Your <connection type> connection has been terminated.” The cause of this problem may be that: · Your connection to the host has timed-out.
· Your network has gone down.
· The cable connecting your PC to the network has been physically disconnected. · An error has occurred with your serial connection.
After determining why your host connection was dropped, press n to resume the connection.
To stop Reflection’s terminal window from flashing at a host disconnect: 1. On the Setup menu click View Settings.
2. From the Reflection settings list, highlight Flash Window on Disconnect.
Tip: To quickly select this setting, type Flash in the Search box. à 3. In the Setting details box, click No.
4. Click OK to exit the View Settings dialog box. 5. Click Save on the File menu to save this change.
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Fonts
If you’re having trouble with display fonts in Reflection, refer to the solutions that follow. · You can copy any combination of text and line drawing characters from Reflection, and
paste this to any application that supports RTF (Rich Text Format). If the line drawing characters are misaligned or jagged after pasting:
1. On the Setup menu, click Display, then click the Fonts tab. 2. Select r_ansi from the Font list.
3. Click OK.
Now, recopy and paste the text; the pasted line drawing characters using the default font will be properly aligned.
· If you need the international fonts used when you select a character set from the Host
character set box (on the Emulation tab in the Terminal Setup dialog box), you must first
install them. This is explained in the Reflection User Guide.
· You can change the Reflection display font to support international fonts you have installed. To perform a file transfer that includes these fonts, however, you must be running that language’s version of Windows (for example, Chinese Windows) for the fonts to transfer correctly.
Reflection Fonts not Found Error Message
If you receive the error message “Reflection fonts not found” when starting Reflection, it is possible that you either have too many fonts installed or you need to reinstall Reflection fonts. To solve the problem, do the following in the order described:
· Reduce the number of installed fonts:
1. Open Windows Control Panel, and double-click the Fonts icon. 2. Press c, and select each font to remove.
3. On the File menu, click Delete.
4. Exit Control Panel and restart Windows. · Re-install the Reflection fonts:
1. Run Reflection Wizard Installer with all applications closed, re-installing to the same Reflection folder.
2. Choose the Custom installation option, click Reflection, and select Entire feature
will be unavailable (this prevents all features from installing).
3. Now click the Host Access (or “emulator name”) Files check box and click Entire
feature... as needed, depending on how you originally installed Reflection (that is,
from the network, On Demand, or locally).
4. Follow the instructions in the Installer dialog boxes to complete installation.
Problems with Soft Fonts
If you’re experiencing display problems when an OpenVMS host application downloads its “soft fonts,” execute the following command at the host prompt:
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Keyboards and Keyboard Mapping
If you’re having trouble with your keyboard or with keyboard mapping, refer to the solutions that follow.
· Do you have a keyboard attached to your PC that is not a US Enhanced 101-key keyboard? If so, choose the proper keyboard from the PC list (click the Keyboards button in the Keyboard Map Setup dialog box).
· If you’re using Reflection for UNIX and Digital or Reflection for ReGIS Graphics and you don’t see the characters you expect when you type from the right half of the keyboard, turn off j.
Multiple Connections
When the default settings file (for example, Settings.r2w) is found, it is loaded the first time you start Reflection. Each time thereafter, when you click New Session on the File menu, the Reflection product you select does not load the default settings file, and instead starts in a new Untitled terminal window.
To load the default settings (or, for that matter, any other settings file): 1. Click Open on the File menu.
2. In the Open Settings dialog box, highlight the name of the settings file you want to load. 3. Select the New window check box.
Printing
If you’re having trouble printing (either output is not printing at all or the printout is garbled), follow these steps in the order presented to troubleshoot printing from Reflection. After completing a step, try printing and see if your printing problem is fixed.
· Prevent Windows from handling fonts, font size, font style, and characters by selecting the
Bypass Windows print driver check box in the Print Setup dialog box; this solves many
printing problems. For example, do this if you’re receiving the message “Error writing to printer.”
· If this doesn’t solve your problem, clear the Bypass Windows print driver check box and continue with the next step.
· Open the File menu; is the Close Printer command available (that is, not dimmed)? If so, click it now to close the printer.
· Press a+Y to open the Reflection command window, type some text, and click Print on the File menu. If this works, then the problem is with a Reflection setting in either the Print Setup or Page Layout dialog box.
· With an active host connection, select the Bypass Windows print driver check box in the Print Setup dialog box. Then try printing characters in the character set exactly as they come from the host by selecting the Disable printer translation check box.
· If this doesn’t solve your problem, clear the Disable printer translation check box and continue with the next step.
· Try directing printed output to a disk file (search for Disk file, printing to a disk file in the Reflection online help). If this works, then the problem is either with a Windows print parameter or your physical printer; continue with the steps below.
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If your printing problem is still not solved, check how Windows is configured to print: · Open a file in Windows WordPad and click Print on the File menu; does the output print?
If so, click the Print Setup button and see what printer you have assigned, then verify this is the same printer selected in Reflection’s Print Setup dialog box.
· Do you have the correct default printer specified under Windows? Open the Print Setup dialog box and see what printer is selected.
· Try printing to a generic or text-only printer, by assigning a Generic/Text Only printer under Windows (this option will not work with serially connected printers, such as COM1 and COM2). In Reflection’s Print Setup dialog box, select this printer type and see if you can print.
If you’re still having trouble, check the physical aspects of your printer:
· Is the printer online? (The word “online,” or a light, should appear on your printer.) · Try pressing the Self Test button (or an equivalent button combination) found on the
front panel of most printers. If this does not produce a test page, there is something wrong with your printer hardware.
· Can other users print to the same printer? If so, check how they are configured for this printer under Windows.
· If you’re printing over a network, check the network print queue. Is your job “stuck” behind someone else’s that is holding up the print queue?
· If you’re connected serially (click Connection Setup on the Connection menu, and see if you’re connected over COM1—COM4), make sure the baud rate specified under Windows matches that of your printer.
Registry
When Setup installs Reflection, it writes information to the Windows registry, a central database of PC resources. Because the registry consolidates Reflection information into a single database, it is easy to access and reconfigure, even across a network.
Before the registry on each networked PC can be remotely administered, the proper security and remote access requirements must be configured. Once this is done, a system administrator can use the Win32-based registry APIs through Remote Procedure Call (RPC) to access and reconfigure a PC’s registry. This is useful whenever network management mechanisms, such as Simple Network Management Protocol (SNMP), are used by a company to provide uniform changes across a wide base of users.