After performing a needs analysis, end users can generate a list of recommended products or a proposed mix of investments.
To generate a recommendation from a needs analysis session 1 Navigate to the Contacts screen.
2 From the Show drop-down list, select My Contacts.
3 In the Contacts list, select a contact.
NOTE:If the contact does not exist, add it. For more information about adding contacts, see “Adding Contacts” on page 94.
4 Click the Needs Analysis view tab.
5 From the Show drop-down list, select the needs analysis type.
6 In the Needs Analysis form, click Recommend.
7 Scroll down to see the generated recommendations.
For an Investment Needs Analysis, the application generates a recommended asset and fund distribution. The Asset Distribution and Fund Distribution display information in either lists or charts.
For other types of needs analysis, the recommendation list displays a score (a relative ranking), a product name, and a description.
8 In the Recommendation list, drill down on the Product Name field to view further information about the product.
After customers have determined the product or products they are interested in, the end user can select the Apply field for those specific products. If it has been set up, the end user can then use the Auto Application feature to automatically create a new application for the customer. The Application will be prepopulated with the company and product-related information already captured in this screen. For more information about creating an application, see Chapter 12, “Applications.”
You can select products recommended in all Needs Analysis views in the Contacts screen except the Investments view.
To select a recommended product using the Apply field
1 If necessary, return to the generated Recommendation list based on the needs analysis.
2 Click to place a check mark in the Apply field to the left of each product for which the customer wants to apply.
There is no limit to the number of products that can be selected.
NOTE:If the customer wants to apply for more than one product (for example, a checking account and a mortgage loan), you can go to a different Needs Analysis view for each product type desired, perform the needs analysis, and apply for additional products. When you select Auto Application, you are taken to the Application screen, where you can fill out applications for all the selected products.
3 Leave the record containing the checked Apply field.
The recommended products appear in the Applications view.
4 Select Auto Application by doing one of the following:
■ Click the Auto Application icon in the upper left corner.
■ From the application-level menu, choose File > Auto > Application.
NOTE:For Auto Application to be available, the Siebel administrator needs to activate it. For more information, see “To activate the Auto Application Workflow” on page 190.
5 In the first Application view, click the select button in the Product Name field.
6 In the Products dialog box, select the Primary field for the product whose name you want to appear in the Product Name field.
For more information about filling out applications, see Chapter 12, “Applications.”
In Siebel eFinance the application process is conducted by navigating through a series of screens to capture information for a product application. Sales
representatives can create applications for different types of banking products, such as depository, checking, savings, auto loans, mortgages, and home equity loans.
Sales representatives, customer service representatives, small business managers, and underwriters are the primary users.
Using the procedures given in this chapter, you will be able to perform the administrator tasks of defining a sequence of views required to capture application data elements, creating sales methodologies to match business processes, creating activity plans, and setting up correspondence and application form templates.
End users are sales representatives, customer service representatives, small business managers, and underwriters within your organization. Sales
representatives will use the procedures in this chapter to create new applications, enter application information for different types of products, generate prefilled application forms, and submit applications to the back office. Customer service representatives or small business managers will use the Applications screen to check the status of an application, update application information, and follow up on trailing documentation.
NOTE:Small business manager activities are similar to the sales representative activities except that the small business manager completes the applications for small business companies instead of individual customers.
If the application is a loan, underwriters will use the procedures in this chapter to check and review the application data, update third-party data in applications, such as credit bureau information, and make decisions on applications.
Business Scenarios
These scenarios feature sample tasks performed by a financial institution’s applications administrator and branch agents. Your company may follow different workflows according to its business requirements.
In these scenarios, an applications administrator is responsible for creating a new checking product. He requires administrative responsibilities to:
■ Create an application workflow
■ Set up sales methodologies and stages
■ Create activity plans
End users are branch agents. They enter information to:
■ Create and assign a customer application
■ Create or modify consumer, product, collateral, mortgage, business services information, or trailing document records