1.4 Answering Features
1.4.1.4 Hands-free Answerback
Group
A user can pick up a specified extension's call or a call in a specified call pickup group.
→ 1.4.1.3 Call Pickup
1.4.1.2 Line Preference—Incoming
Description
A PT user can select the method used to answer incoming calls from the following three line preferences:
Each of these line preferences can be assigned on each extension through personal programming (Preferred Line Assignment—Incoming).
Conditions
[Prime Line]
• The priority of the incoming call is as follows:
1)
The call arriving at a button on which the "Prime Line" is assigned.2)
The call arriving at the INTERCOM button.Programming Manual References
PC Programming Manual
2.10.1 [4-1-1] Wired Extension—Extension Settings—Option 4—Incoming Preferred Line 2.10.10 [4-2-1] Portable Station—Extension Settings—Option 4—Incoming Preferred Line PT Programming Manual
None
User Manual References
3.1.2 Settings on the Programming Mode
Type Description
No Line Select a line by pressing the desired Line Access button to answer an incoming call after you go off-hook.
PDN
(KX-TDA100/KX-TDA200/KX-TDA600 only)
Answers a call arriving at a Primary Directory Number (PDN) button simply by going off-hook. This works even when multiple calls are received simultaneously.
(→ 1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension)
Prime Line Answer a call arriving at a CO or ICD Group button (on which the
"Prime Line" is assigned) simply by going off-hook. This works even when multiple calls are received simultaneously.
Ringing Line (default) Answer the longest ringing call at one's telephone simply by going off-hook when multiple calls arrive.
1.4.1.3 Call Pickup
Description
An extension user can answer a call ringing at any other extension.
The following types are available:
Call Pickup Deny:
Preventing other extensions from picking up calls ringing at your extension is also possible.
Conditions
• Call Pickup applies to:
Intercom, trunk, and doorphone calls
• Internal Call Block
An extension that is restricted by COS from calling certain extensions (→ 1.1.2.2 Internal Call Block) also cannot pick up any calls ringing at those extensions.
[Directed Call Pickup]
• A user can also pick up a call to a specified extension by pressing the corresponding DSS button. This feature is only available when (1) the user's extension is allowed to use this feature through COS programming, (2) DSS buttons for extensions or incoming call distribution (ICD) groups have this feature enabled through system programming, and (3) the light pattern of DSS buttons for incoming calls to extensions or ICD groups is set to "On or Flash" through system programming.
The light pattern of a DSS button for an incoming call to an extension or incoming call distribution group can be programmed through system programming. Call Pickup is available only when the DSS button is flashing red.
[Group Call Pickup]
• A specified number of call pickup groups can be created, each of which consist of extension user groups. One extension user group can belong to several call pickup groups. (→ 2.2.2 Group) [Example]
Type Picking up Call Type
Directed A specified extension's call.
Group A call within a specified call pickup group.
Extension User Group 1 Call Pickup Group 1
Extn. 100 Extn. 101
Extension User Group 2
Extn. 102 Extn. 103
Extension User Group 3
Extn. 104 Extn. 105
Call Pickup Group 2 Call Pickup Group 3
Extension User Group 4
Extn. 106 Extn. 107
Programming Manual References
PC Programming Manual
2.8.8 [2-6-1] Numbering Plan—Main—Features → Group Call Pickup
→ Directed Call Pickup
→ Call Pickup Deny Set / Cancel
2.8.11 [2-7-1] Class of Service—COS Settings—CO & SMDR—Call Pickup by DSS 2.8.17 [2-9] System Options—Option 4
→ DSS Key—DSS Key mode for Incoming Call
→ DSS Key—Call Pick-up by DSS key for Direct Incoming Call → DSS Key—Call Pick-up by DSS key for ICD Group Call 2.9.5 [3-3] Call Pickup Group
2.10.1 [4-1-1] Wired Extension—Extension Settings—Option 3—Call Pickup Deny 2.10.10 [4-2-1] Portable Station—Extension Settings—Option 3—Call Pickup Deny PT Programming Manual
[650] Extension User Groups of a Pickup Group
Feature Guide References
2.2.1 Class of Service (COS) 3.1 Capacity of System Resources
User Manual References
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)
1.4.1.4 Hands-free Answerback
Description
A PT user with a speakerphone can talk to a caller without lifting the handset. If the user receives a call while in Hands-free Answerback mode, a hands-free conversation is established using one of the following methods:
Conditions
• Hands-free Answerback applies to:
Intercom calls and trunk calls, including calls directed to an incoming call distribution group in UCD or Priority Hunting distribution method. (→ 1.2.2.2 Group Call Distribution)
• Hands-free Answerback for Trunk Calls
System programming is required to use this feature.
• Hands-free Answerback for Calls From an Extension That Placed a Trunk Call on Consultation Hold
Calls from an extension that placed a trunk call on Consultation Hold can be treated by this feature as either intercom calls or trunk calls, depending on system programming. If treated as intercom calls, the call will be established immediately.
When transferring a call from an analogue trunk, users are strongly recommended to perform a screened transfer, so that the outside caller is not automatically connected to an extension using Hands-free Answerback when the extension user is absent.
• Secret Monitor
The beep tone that the called party hears before answering can be eliminated through system programming.
• Alternate Receiving/Calling Mode (Ring/Voice) Override
Hands-free Answerback overrides the Alternate Receiving mode preset on the telephone and the Alternate Calling mode from the caller.
• Hands-free Answerback with Headset
The Hands-free Answerback feature can also be used with a headset.
Programming Manual References
PC Programming Manual
2.8.4 [2-3] Timers & Counters—Dial / IRNA / Recall / Tone—Tone Length—Reorder Tone for PT Hands-free 2.8.17 [2-9] System Options
→ Option 1—PT Operation—Automatic Answer for Call from CO after
→ Option 3—Confirmation Tone—Tone 2 : Paged / Automatic Answer → Option 4—Transfer—Automatic Answer for Transferred Call
2.10.1 [4-1-1] Wired Extension—Extension Settings—Option 5
→ Automatic Answer for CO Call
→ Forced Automatic Answer
Type Answering Method
Intercom Call Established immediately after a beep tone at the called extension and the caller hears a confirmation tone.
Trunk Call Established after a specified number of rings, a called extension hears a beep tone.
PT Programming Manual None
Feature Guide References
1.5.3 Intercom Call
User Manual References
1.3.2 Answering Hands-free (Hands-free Answerback)