Messages that cannot be sent immediately, perhaps because of a failure in the messaging service, can be queued and re-sent automatically when the issue is resolved. SIMS attempts to resend a queued message every five minutes until it is sent or until the message expires.
If an email or SMS message cannot be sent, the following message is displayed in SIMS.
If you wish to queue the message for delivery, click the Yes button. Click the No button if you wish to cancel the sending of the message.
If you have any messages queued, they are accessible via the Outbox panel on the maximised My Messages panel and the School Messages panel on the SIMS Home Page (the panel on which the message is displayed is determined by the message type). This panel is displayed between the Inbox and Sent panels.
NOTE: The Outbox panel is displayed only if you have one or more queued messages.
A queued message can be opened in read-only mode by highlighting it then clicking the Open button, from where you can attempt to resend it
manually.
A queued message can be deleted by highlighting it then clicking the Delete button.
If you attempt to close SIMS with one or more messages still queued, you will be asked to confirm that you wish to exit.
Messages that remain queued past midnight will become expired. Expired messages remain in the Outbox, from where you can attempt to resend it manually. Resending a message manually will queue the message again and if it still cannot be sent, it will expire again at midnight. Alternatively, you can delete an expired message by highlighting it then clicking the Delete button.
Index
A
absences
unexplained, sending a message... 70
accessing communication log ... 135
achievement awards
message to communication log... 58
SEN event from messages ... 61
SEN provision from message ... 62
SEN review from message ... 64
alerts emergency, setting up ... 115
sending for an emergency... 54
setting up notifications for alerts... 115
altering message templates... 24
applicant contact details updating ... 14
applicant general messages ... 33
applying achievement, sending a message ... 77
B
behaviour incident sending a message ... 77behaviour messages ... 37
behaviour notification sending a message ... 88
behaviour type recorded sending a message ... 106
C
changing message importance ... 52message templates ... 24
message type... 52
circumstances exceptional, sending a message... 80
class register messages... 40
cloning message templates ... 22
communication log adding messages to ... 58
default, setting... 118
configuring default communication method... 118
emergency alert notifications ... 115
message options ... 137
contact details updating applicant ... 14
updating contacts' ... 12
updating primary... 9
updating pupil/student ... 16
copying message templates... 22
creating message templates... 21
SEN event from message... 61
SEN provision from message ... 62
SEN review from message ... 64
D
data fields selecting recipients ... 46de-activating message templates ... 24
emergency alert notifications setting up ... 115
emergency alerts sending ... 54
setting up notifications ... 115
understanding ...4
enabling communication with a contact ...9
matching of incoming SMS with original message... 120
entering message text ... 46
subject heading ... 45
event comments applying incoming message text ... 74
events school, sending a message... 82
exceptional circumstances sending a message ... 80
exclusion messages ... 38
external messages failing to send ... 137
F
failed outbound messages report producing ... 123files attaching to a message... 51
formatting message text ... 48
G
general messages ... 31
sending... 41
understanding... 2
H
headings entering for a message... 45housekeeping managing your messages ... 66
hyperlinks inserting ... 49
I
images adding to a message... 51importance setting for a message... 52
incidents behaviour, sending a message ... 77
incoming message text applying to event comments, Take Register and Edit Marks ... 74
incomplete marksheet results sending a message ... 102
inserting hyperlinks ... 49
image into a message ... 51
InTouch enabling communication with a contact... 9
introduction ... 1
L
licensing information...6log adding messages to ... 58
viewing communication ... 135
M
marks attendance, recording ... 76matching incoming SMS with original message, enabling ... 120 activating and de-activating ... 27
adding ... 21
copying ... 22
deleting... 28
editing ... 24
setting a default for system generated messages... 26
viewing ... 20
message type changing ... 52 messages
attaching files ... 51
behaviour... 37
behaviour type recorded... 106
changing message type ... 52
class register ... 40
creating SEN event from... 61
deleting ... 61
inserting an image... 51
managing... 66
previewing ... 52
pupil/student exam attendance ... 111
pupil/student general ... 31
replying ... 59
selecting a template... 45
selecting recipients ... 42
SEN... 34
SEN reminder ... 36
sending... 53
sending achievement notification ... 85
sending attendance late marks ... 99
sending behaviour notification ... 88
sending for achievement awards... 77
sending for behaviour incident... 77
sending for exceptional circumstances ... 80
sending for missing register ... 83
sending for school event ... 82
sending for staff training days ... 82
sending for unexplained absences ... 70
sending general... 41
sending incomplete marksheet results... 102
sending percentage attendance notification... 83
sending pupil/student detention ... 93
sending pupil/student exam timetable ... 2, 94 sending pupil/student timetable ... 91
sending staff timetable ... 92
setting the importance ... 52
viewing ... 56
missing register sending a message ... 83
N
not approved pupil/student profiles sending a message ... 79notifications achievement, sending a message ... 85
behaviour, sending a message... 88
emergency alert, setting up... 115
percentage attendance, sending a message... 83
setting up, emergency alerts ... 115
O
opening message attachments ... 57P
permissions... 7
previewing messages ... 52 producing
failed outbound messages report ... 123 message audit report ... 125 profiles
not approved pupil/student, sending a message ... 79 pupil/student, sending a message ... 78 Pupil Teacher View
viewing SEN details ... 65 pupil/student contact details
sending a message ... 111 pupil/student exam timetable
sending a message ... 2, 94 pupil/student general messages ... 31 pupil/student profile
selecting for message... 42 recording
attendance marks ... 76 SEN provision from message ... 62 SEN review from message... 64 registers
missing, sending a message ... 83 removing
message templates ... 28 messages ... 61 replying
to messages ... 59 reports
failed outbound messages, producing 123 message audit, producing ... 125 running screen based ... 132 responding
to messages ... 59 running
screen based report ... 132
S
message template ... 45
SEN details viewing ... 65
SEN events creating from message... 61
SEN messages ... 34
SEN provisions recording ... 62
SEN reminder messages... 36
SEN reviews recording ... 64
sending achievement award message ... 77
achievement notification message... 85
attendance late marks message... 99
behaviour incident message ... 77
behaviour notification message... 88
behaviour type recorded message... 106
emergency alert ... 54
exceptional circumstance message... 80
general messages... 41
incomplete marksheet results message... 102
message for unexplained absences ... 70
messages ... 53
missing register message ... 83
not approved pupil/student profile message... 79
percentage attendance notification message... 83
pupil/student detention message ... 93
pupil/student exam attendance pupil/student profile message... 78
pupil/student timetable message ... 91
school event message ... 82
staff timetable message... 92
staff training day message ... 82
sending messages what happens if a message fails to send? ... 137
setting default communication method ... 118
default message template for system generated messages... 26
message importance ... 52
setting up emergency alert notifications... 115
InTouch...6 viewing SEN details... 65
subject headings entering ... 45
system generated messages setting a default template ... 26
understanding ...2
T
Take Register applying incoming message text ... 74adding message ... 21
copying... 22
deleting ... 28
editing ... 24
selecting for a message ... 45
setting a default for system generated messages ... 26
viewing message ... 20
text entering for a message... 46
training days staff, sending a message ... 82
U
understanding emergency alerts... 4general messages... 2
system generated messages ... 2
unexplained absences sending a message ... 70
updating applicant contact details ... 14
primary contact details... 9
pupil/student contact details ... 16
pupil/student contacts' details ... 12
V
viewing communication log ... 135message attachments ... 57
message templates... 20
received messages ... 56
W
what to do if SIMS cannot send a message to an external source ... 137where to find more information ...7