Chapter 8‐21
How To: Creating a range of User Logins
1) From the MyCalls Telephone System Configuration screen, click ‘User Logins/ Pin Codes’
2) Click ‘Create a Range of User Logins’ in the User Login configuration area.
3) In the dialog window that appears a number of fields are available for entry. Some are mandatory fields* for successful setup whilst others are optional inputs.
4) Number of Logins*: Enter here the number of User Logins you wish to create in the range. You can use the arrow buttons to the right of the field to either increment or decrement the value using your mouse or enter the value using the keyboard.
5) Start Login Number*: Enter the number to start your User Login ID number range from here.
6) Click ‘OK’.
A block of user logins will have now been inserted into the Configured User Logins list box. You should configure these user logins with appropriate name and options using procedures described later in this topic before clicking the OK button to complete your user login creation process. Note that the user logins you create should correspond to those configured in the telephone system.
How To: Editing existing User Logins
1) From the MyCalls Telephone System Configuration screen, click ‘User Logins/Pin Codes’
2) Click ‘Create or Edit a User’ Login in the User Login configuration area.
3) In the dialog box that appears click the ‘Edit…’ button to the right of the user login you want to edit.
4) In the second dialog box that appears, configure a Login ID for the user login and if required select a User to associate with this ID.
5) Click ‘OK’
6) Repeat stages 2 to 5 for as many user logins as you need to configure 7) Click the ‘OK’ to save all the changes you have made.
Group configuration
Grouping devices allows you to monitor and report on overall performance of areas of your business rather than individuals. You can also analyse individuals within a given group and ignore other devices or compare one group against another.
The first step in creating a group of devices requires you to gather information regarding groups of devices such as extensions or DIDs. Once you have done this, creating a group of devices is
straightforward.
Creating and organising your groups is similar regardless of the device type being grouped
You can create and populate groups of any device type and name that group according to function e.g. Sales, or to location, e.g. Dave’s office or to indicate a device type e.g. BRI trunk 1. Some devices have some predefined groups namely Extensions (Analogue, Digital Desk etc); Pilot numbers (ACD queues, Hunt Groups) and Trunks. Having predefined groups for these devices is a convenience but normally you will expect to create your own user defined groups
A device can only be in one user defined group but will be a member of several system groups.
System groups
A system group is a group of devices defined by their type rather than being assigned to a specific user defined group.
Extension type ‐ groups
Analogue phone All phones of an analogue nature Analogue user phone Analogue system phones Announcement port Extensions used to play messages Announcement port Auto attendant Automatically answer calls Auto Attendant Cordless phones Not fixed in a specific location Cordless phones
Desk Phones Phones fixed to a desk Analogue Desk phone
Digital Desk phone IP Desk phone Digital Phones Phones of a digital nature Digital Desk phones
IP Desk phones
All Extension types Any extension
All non PBX phones Cellular phones, land lines or pagers where a bill can be imported
All system phones All extensions that cannot be answered by a user
Announcement ports, auto attendant, voicemail All user PBX phones All extensions a user can answer i.e. it
excludes system phones
All user phones All extensions a user can answer including non PBX phones
All Voicemail ports All extensions which record messages left by callers
Pilot Number groups
Telephone System Configuration
Chapter 8‐23
Hunt Group All pilot numbers assigned as hunt group type ACD Group All pilot numbers defined as ACD queue type All Pilot numbers
Trunk Groups
All Analogue trunks All trunks connected as analogue lines All ISDN trunks All trunks of type ISDN
All private wires Trunks used to connect PBXs together All Q‐Sig Trunks defined as Tie line – Q‐Sig/DPNSS All TCP/IP Trunks defined as TCP/IP
Unassigned trunks Any trunks with type set to unassigned
Viewing groups
To view the members of a group click on the Group required and select ‘View or Edit the group’. The group members are listed in a grid. You can sort the members in different ways by selecting the column header. For example, to list the extensions in an extension group in order of extension number click on the ‘Number’ column, alternatively to list by Name in alphabetical order click on the
‘Name’ column and so forth.
Identifying stray devices using ‘Unassigned’ groups
It is good practice to assign you various devices to custom groups that you have created. Any devices that are not specifically assigned to a group will remain in the unassigned group. By viewing the unassigned group for a particular device or by running a report to list the unassigned devices you can quickly track down any devices that have not been accounted for. These devices may be either unused, incorrectly configured or have been automatically configured and not yet assigned.
You can also identify infrequently used devices by running the system report designed for that purpose (See reporting).
User Defined Groups
Creating a user defined group
To configure Groups Double click the Configure ‐> Telephone Systems ‐>PBX (in most cases there will be only one). Click on the ‘Groups’ icon and select the group type.
The instructions of how to create a group are the same for extensions, trunks, account codes, pilot numbers etc. The following examples are with the use of extensions: