If you're having problems using Dragon with asupported Web application, this list can help you identify the cause and find a solution.
Is the Web application supported in your browser?
Rich Internet Application (RIA) extensionsare available in the following Web browsers and versions:
n Internet Explorer, version 9 (32-bit mode only)
n Mozilla Firefox, version 12 or later
n Google Chrome, version 16 or later
If you don't have one of these browsers in the version listed, you can still use Dragon's existing capabilities forcommands and dictation on the Web, but you will not have the full benefit ofWeb application support.
IMPORTANT
In the specific web applications it supports, the RIA feature adds to Dragon’s usual capabilities in the particular supported Web browser.
Dragon's functionality differs significantly between Web browsers. Please see Working with a Web browser. For example: In Chrome, you cannot select hyperlinks by name or use commands like “refresh page” and “open new tab”.
For these actions, you must use global commands, such as mouse commands or press commands such as “press F5” and “press control t”.
Enabling the feature
After you install Dragon, and open a supported browser, the browser may prompt you to enable Dragon'sWeb application support. Click Yes to turn the feature on. For more information, seeEnabling Web application support.
After you enable the RIA extensions, restart your browser.
If you use Windows XP
Internet Explorer 9 is not available for Windows XP. To useRIA extensions with Windows XP, use Firefox or Chrome.
If you use Google Chrome
The feature is not supported when you are in Chrome's Incognito mode.
Is the feature active?
When you are in a supported Rich Internet Application and the feature is enabled, you'll see a small apostrophe icon to the left of interface elements that you can click by voice, as shown here in Gmail:
You'll also know that the feature is enabled if you place your insertion point in a text field, such as an e-mail subject field or message body and the Text Control Indicator on the DragonBar is green.
Is your browser extension or plug-in enabled?
Your Dragon installation includes extension and/or plug-in and files that Web browsers use to provide you withRich Internet Application support. If you are having trouble, make sure the RIA plug-in or extension is enabled for the
browser you are using. Typically, you can do this from a Tools or Options menu.
After enabling RIA, restart your browser. For details, seeEnabling Web application support.
Be careful when you upgrade!
When you upgrade Firefox, make sure you choose to keep the Dragon RIA extension active when prompted, or Firefox will automatically disable it. If this happens, you canre-enable it.
If you were running Internet Explorer 8 when you installed Dragon and you upgrade to Internet Explorer 9, you need to install the RIA plug-in and
extension files. To do so, go to your original Dragon installation file (typically this is located on a DVD) and launch setup.exe. When you see the installation wizard, select the Repair option and click Next.
Could there be an issue with the site?
Changes a site makes to its layout or functionality can cause compatibility problems for Dragon. We make every effort to keep up with these changes, but if you encounter difficulties, please contactDragon NaturallySpeaking Support.
Are you using a different language?
To useRich Internet Application (RIA) support, you must set the language of the Web application to the same language as your the user profile. If your profile is set up in English, you must have your Web application (Hotmail or Gmail) set up in English. RIA does not require that your Web browser be in the same language as your profile, but it must be if you want to use otherWeb browser commands.
If you want to work in a different language, you can create another user profile with that language and load it into Dragon when you need it.
Is the Dictation Box behaving in an unexpected way?
Sometimes the Dictation Box misunderstands the context of what you're working on and it displays text you didn't dictate, and that you can't edit. This can happen when the focus of the application you're using is on a field you can't edit and:
n you intentionally open the Dictation Box, or
n you speak into your microphone, prompting the Dictation box to open automatically
For example, if you have your e-mail application open with an item in your message list selected, the Dictation Box may display the header text of that
Are you trying to play back dictation?
To play back dictation in Web applications, please use voice commands such as "Play that back," "Read that," and "Read selection." In Web applications, Dragon does not support playback of dictation using menus and buttons.
Playback restricted to the current field
In a Web application like Gmail or Hotmail, playback is limited to the current dictation for the current field. This means that when you move to another field, you can no longer play back dictation for previous fields, even if you go back to them.
For example, if you dictate an address in a message's To field and then you go to the Subject field, you can't play back dictation for the To field. If you return to the To field and dictate another address, you can play back the new
dictation but not the original dictation.
Are you working offline?
Offline mode is not supported for working with Web-based documents.
Are you having trouble opening the Correction menu?
Dragon does not currently support the following methods for opening the Correction menu when working in Web applications
n Using the hot key. By default, this is the Minus key (-)
n Double-clicking on selected text
n Clicking the Correction button on the DragonBar Extras toolbar
Chapter 9: Working with Web browsers
This section contains the following topics: