Importance of the Information, Safety and Security of Public Transport in

The study aimed to identify whether the respondents knows the importance of the information, safety and security of the public transport in urban area. The information was gathered by involving different respondent’s categories including drivers, conductors, passengers and students and KIBOA staff.

4.2.4.1 Drivers

The respondents from the drivers who respond concerning importance of the information, safety and security of the public transport in urban area were hundred percent (100%) knows the importance of the information, safety and security of the public transport in urban public area. The information gathered was essential in reflect to the research problem and it shows how they understand about the importance of the information, safety and security of the public transport in urban area. Table 4.10 depicts the results from the respondents:-

Table 4.10: Drivers Respond on Importance of the Information, Safety and Security of Public Transport in Urban Area

Response Frequency Percent Valid Percent Cumulative Percent

Valid Yes 20 100 100.0 100

No 0 0

Total 20 100

Source: field survey, 2012

The respondents from driver’s category explained that the importance of knowing about information, safety and security of the public transport in urban area meet customer’s satisfaction due to the fact that passengers knows proper route and schedule, proper price as well as their security. The respondents explained that public transport is more reliable due to proper route scheduled, safe and secured because of regular maintenance and being aware of any change scheduled routes.

Customers become more satisfied if they are given the time table for the buses to arrive and departure, also if they will be assured of their safely and the security of their belongings.

4.2.4.2 Conductors

The respondents from the conductors who respond concerning importance of the information, safety and security of the public transport in urban area were hundred percent (100%) knows the importance of the information, safety and security of the public transport in urban public area. The information gathered was essential in reflect to the research problem and it shows how they understand about the importance of the information, safety and security of the public transport in urban area. Table 4.11 depicts the results from the respondents.

Table 4.11 Conductors Respond on Importance of the Information, Safety and Security of Public Transport in Urban Area

Response

The respondents from conductor’s category explain more about the importance of the information, safety and security of the public transport in urban area. The respondents explained that public transport is more reliable due to proper route scheduled, safe and secured because of regular maintenance and being aware of any change scheduled routes. However it keeps in mind all the time that there are customers who may need special attention like disables, pregnancy women and sick passengers.

4.2.4.3 Passengers and Students

The respondents from the passengers and students who respond concerning importance of the information, safety and security of the public transport in urban area were eighty seven point five percent (87.5%) knows the importance of the information, safety and security of the public transport in urban public area while twelve point five percent they do not know. The information gathered was essential in reflect to the research problem and it shows how they understand about the importance of the information, safety and security of the public transport in urban area. Table 4.12 shows the respond from the respondents.

Table 4.12 Passengers and Students Respond on Reliable Information, Safety and Security of Public Transport in Urban Area

Response

The respondents from passengers and students category explain more about the importance of the information, safety and security of the public transport in urban area. The respondents explained that public transport is more reliable due to proper route scheduled, safe and secured because of regular maintenance and being aware of any change scheduled routes. However it keeps in mind all the time that charged fare to customers is fair and known to customers at any particular time.

4.2.4.4 KIBOA Staff

The respondents from the KIBOA staff who respond concerning importance of the information, safety and security of the public transport in urban area were hundred percent (100%) knows the importance of the information, safety and security of the public transport in urban public area. The information gathered was essential in reflect to the research problem and it shows how they understand about the importance of the information, safety and security of the public transport in urban area. Table 4.13 depicts the results from the respondents.

Table: 4.13 KIBOA Staff Respond on Importance of the Information, Safety and Security of Public Transport in Urban Area

Response

Frequency Percent Valid Percent

Cumulative Percent

Valid Yes 6 100 100.0 100.0

No 0

Total 6 100.0

Source: Field survey, 2012

The respondents from KIBOA staff category explain more about the importance of the information, safety and security of the public transport in urban area. The respondents explained that public transport is more reliable due to proper route scheduled, safe and secured because of regular maintenance, assist in setting new prices and controlling fare fluctuations.