Insert the My SONIC TM Card on which the balance is desired

3. The authorizing message will show while the balance of the card is being acquired.

4.

Canceling Credit, Debit Card or My SONIC

Credit, Debit and My SONIC™ Card orders that are cancelled via the 824 POS will automatically be voided through the Credit Card system. The 824 POS will automatically print the Void Receipts via the carhop printer once the authorization has gone through.

Credit Card Void Tickets appear as shown below:

Customer Ticket Store Copy

Note: All Sonic Cards must be activated prior to Manager canceling the tickets.

824 POS Card Status Notification Screen

The 824 POS displays current Credit and Debit on Keyboards 1&2 in the lower section of the screen as shown below:

824 POS Keyboard 1&2

824 Status Messages (Keyboard 1, 2, 3 & DT)

Debit Selected: Indicates that the customer has selected to pay by Debit Card when prompted to select payment type of (CREDIT OR DEBIT). The customer is currently being prompted to slide their debit card.

Enter PIN: Indicates that the customer is being prompted to enter their Debit Card PIN.

Credit Selected: Indicates that the customer has selected to pay by Credit Card when prompted to select payment type (CREDIT or DEBIT). The customer is currently being prompted to slide their Credit Card.

Authorizing: Card validation is in progress. WinEPS Software is checking against the Bank processor to ensure that the card information is valid. This message will display no longer than 20 seconds.

Authorized: WinEPS Software has successfully validated the card’s information for payment. This message is displayed for 5 seconds.

Try Another Card: Previous card information submitted to WinEPS Software has invalid data. The user is being prompted to use a different card.

Carhop Enter Ticket: Carhop is performing an Employee Assisted payment.

This area displays up to 6 active Credit/Debit transactions along with the Station Number, Current Status Message, and time in current status.

Kitchen Monitor Status Messages

If the PC system or related software has failed, you will receive the message “CC SYSTEM DOWN” on the Kitchen and Fountain Monitors.

CC SYSTEM DOWN – E0: OpenIP is down. Communication between the 824 POS and the PC is functioning correctly. Possible OpenIP restart required.

CC SYSTEM DOWN – E1: OMEPS is down. Communication between the 824 POS and the PC is not functioning correctly.

Possible damaged fiber optic between the 824 and the Serial to Fiber Optic Adapter or damaged Serial to Fiber Optic Adapter or loss of power to the Serial to Fiber Optic Adapter.

CC SYSTEM DOWN – E2: Communications has been lost with all terminals.

CC SYSTEM DOWN – E3: OMEPS is down. PC is sending data to the 824, but not receiving data from the 824. Possible damaged fiber optic between the 824 and the Serial to Fiber Optic Adapter or damaged Serial to Fiber Optic Adapter or loss of power to the Serial to Fiber Optic Adapter.

MY SONIC CARD OFFLINE/FOR GC PROCESSING CALL 1-888-272-6549 – Host network down, contact ValueLink for Gift Card Activations/Reloads, and Redemptions.

Note: If the double line on the kitchen monitors is not split (for the CC SYSTEM message), this may mean that Credit Cards are disabled in the E2 Management Suite. Contact the Order-Matic Support Center @ 1-800-767-6733 for further

troubleshooting.

Additional Configuration: Patio Stall

If an outside terminal is used at a Patio Stall, there are 2 ways to treat the order to ensure the correct customer pays for the correct order: Prompt or Non-Prompt.

Prompt: If the terminal is set to prompt, on order total, the terminal displays PAYMENT options, then the customer must select Credit/Debit/Sonic Card. If no option is selected, then the order will be cash, and the total will display until the order is scanned, or until a new order is initiated on that stall. In this configuration, the next customer must ignore the payment display and press the stall button to initiate a new order at the Patio.

Non-Prompt: If the terminal is not set to prompt, the terminal simply displays “Welcome to Sonic” message, rather than prompting the customer with PAYMENT options. In this scenario, the carhop must press the second arrow button and manually pay for the order at the terminal at the time of delivery. This will ensure that the correct customer pays for the correct order.

Note: For Instructions on how to set the Patio Terminal to “Prompt”, see the EPS Manager’s Guide.

PAYS at the Drive Thru Window

Feature:

PAYS at the Drive Thru allows a PAYS Terminal to be mounted at the Drive Thru Window, providing the same functionality as a stall for the customer. This document outlines the use of the PAYS at the Drive Thru, as well as a supporting feature: Drive Thru Status Monitor. The Drive Thru Status Monitor is an LCD monitor mounted near the Drive Thru window that allows the user access to both Drive Thru and non-Drive Thru performance statistics, as well as a display of many PAYS status screens.

Requirements:

824 POS Chip Required: 8.5.70+

E2 Management Suite Version Required: 3.7.71+

OMEPS Version Required: 2.3.1+

Other Equipment: PAYS Terminal Mounted at the Drive Thru, 17” Dell Monitor mounted at the DT Window, VGA Extender Kit, Drive Thru Scan.

Pays Status is displayed on the last line of the ticket. By default, the Drive Thru Hypercom Terminal will display the ticket information for the First Column (notated by the “Curr. Displayed” message on that column). To change the ticket being displayed, perform CHANGE – BUMP procedure.

PAYS at the Drive Thru Window will also update the Cash Due line display based on Credit/Gift card use. If an order is paid by Credit Card or the full amount is paid by Gift Card the Cash Due will display 0.00 and should say >>> CARD PAID <<< at the topof the column. If an order is partially paid with Gift Card the Cash Due line will reflect the altered amount due. For example a

$10.00 order with $5.00 paid by Gift Card will display

$5.00 cash due.

Note: In current 824 POS versions, if a ticket is being recalled (while still in-house), the CHANGE-BUMP procedure will not work.

CHANGE-BUMP Procedure

It may be necessary to change the currently displayed ticket on the Drive Thru PAYS terminal (if a customer pulls forward, for example).

1. Press [Change] on the Drive Thru Check Off

2. Press the appropriate [Order Out] button on the Drive Thru Check Off. This will display that column on the DT PAYS Terminal, and will be notated by the “Curr.

Displayed” message on the Drive Thru Monitor.