Q: After installing the latest version of Command Center 5.0, I do not see the Start option under Windows Start > Programs > Command Center options. How do I start the Command Center server?
A: The Command Center server is installed and service is started automatically when you install Command Center version 5.0. You can directly access the Command Center server from the web browser by typing either of the following in the address field:
http://ComputerName:PortNumber
or
https://ComputerName:PortNumber
where:
• ComputerName is the fully qualified domain name (FQDN), host name, or IP address of the Command Center server.
• PortNumber is the port that the Command Center client and server use to communicate with each other. The default port number for HTTP is 9090, and for HTTPS it is 8443.
Q: Where do I view the installation log statements for Command Center version 5.0 or later
?
A: If installation is successful, for either Windows or Linux, the path to the logs is:
• :<CC_HOME>\ _Citrix Command Center_installation\Logs
If you cancel the installation before the installation starts, or some error occurs during the pre-installation steps, the location depends on whether you are running windows or Linux.
Q: After installing Command Center, I am unable to start it properly. Where do I look for the log statements regarding startup and shutdown?
A: A Look for the wrapper.log file in the <CCHome>/logs directory. The information in this log file includes the log statements regarding startup and shutdown. If you do not find
the wrapper.log file in logs directory, check for the file in <CCHOME> directory.
Note: These logs are created only when you run Command Center as a service.
Q: After moving the MS SQL database to a new host, how to point the Command Center server to the new host?
A: The procedure to point Command Center server to new host:
1. In the <CCHOME>/classes/hbnlib/ hibernate.cfg.xml file search for the following line:
<property name="connection.url">jdbc:sqlserver://<dbserver IP>:1433;databaseName=<database name>/property>
2. Replace the existing database server IP address with the IP address or DNS name of the new database host, and replace existing database name with new database.
3. If you have changed the encrypted password for the database, do the following:
• To obtain the encrypted password, run the command
EncryptPassword.bat file available under <CCHOME>/bin/admintools directory.
The usage is shown below:
"Usage : EncryptPassword UserName Password EncryptPassword"
"UserName - CC UserName with admin privileges, say root"
"Password - Password of the User"
"EncryptPassword - The password to be encrypted."
Example:
<CCHome>\bin\admintools>EncryptPassword.bat root public mynewpassword Encrypted Password for password "mynewpassword" is: ceMv9Me6gF5h6Cn1
• In the < CCHOME>/classes/hbnlib/ hibernate.cfg.xml file copy the new encrypted.
The usage is shown below:
<property name="connection.driver_class">com.microsoft.sqlserver.jdbc.SQLServer
Note: The password is copied to the tag with property name
-"connection.encryptedpassword".
4. Restart the Command Center server for the changes to take effect.
Note: The above procedure only points Command Center server to the new database host. To migrate the data to the new host, use the tools provided by MS SQL. For more information about the MS SQL data migration, refer to the MS SQL documentation.
Q: How can I change MSSQL database ports for Command Center ? A:
1. Stop the Command Center service.
2. Edit the <cc_home>/classes/hbnlib/hibernate.cfg.xml to change the port details.
For example, to specify the port number as 1443:
<property>com.microsoft.sqlserver.jdbc.SQLServerDriver</property>
<property>jdbc:sqlserver://10.102.43.50:1443;DatabaseName=data2013</property>
<property>sa</property>
Q: The Postgres database server does not start in a timely fashion. What can I do?
A: For Windows: From the Windows Service Manager, start the
PostgresForCommandCenter service. Verify that the service has started, and then start the Command Center service.
If the Postgres service does not start, go to <CCHOME>/pgsql/startup-scripts and execute the following scripts to reinstall Postgres service:
• UninstallPostgres.bat
• CreatePostgresUser.bat
• InstallPostgres.bat
For Linux: In /<CC_home>/pgsql/startup-scripts directory and run the following scripts:
• su ccpostgres
• sh StopPostgresDB.sh
• sh StartPostgresDB.sh
If the Postgres database does not start even after restarting the service, check if the Zlib libraries are installed on the Linux system.
Note: Reinstalling the Postgres service does not result in any loss of data.
Installation & Setup
41
42
Administration
Q: Why am I getting a "User not authorized" message when I log on?
A: This message appears if you belongs to a group to which no permissions are assigned.
Generally, a users created on the fly in an external authentication server faces this issue.
To resolve the issue, the administrator has to log on to the authentication server and assign the user to a proper group.
Q: Can I control the list of tasks that are visible to the user in Command Center?
A: Yes, you can use the Custom View Scope feature in Command Center.
Q: Why am I not able to see all the groups when I use the Browse option of Add Group after choosing external Authentication?
A: The Active Directory server always returns 1000 records at a time. You can directly key in the group name in the field instead of using Browse and select option.
Q: After a force failover, why am I not able to log on if external authentication is set as RADIUS in a Command Center HA setup?
A: You have to log on to Command Center as a local user with Admin privileges and change the Client IP address to the current Command Center server IP address (which was the secondary IP address before the forced failover).
Q: Which are the wildcard characters supported in Custom View Scope?
A: Command Center supports '%' wildcard character for contains case only.
Q: What Active Directory versions does Command Center support?
A: Windows 2008, Windows 2008R2, and Windows 2012.
Q: How can I do a factory reset of root user authorization?
A: Run the following script:
bin/ResetSecurityAdmin.bat/.sh
Q: Does Command Center support secure LDAP?
A:No.
Q: Can users belonging to a subdomain log on to Command Center?
A: Yes. Subdomain users can log on to Command Center if subdomain LDAP is configured.
43