3.1 Windows 2003/2008
3.1.1 Installing and configuring agents
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Unattended installation of the ServerView agents as of V4.0 for Windows is described in the section “Installing via the command line” on page 57.Install the ServerView agents as of version 5.0 for Windows from the ServerView Suite DVD 1:
Ê Place the ServerView Suite DVD 1 in the DVD-ROM drive. If the DVD does not start automatically, click the start.html file in the DVD’s root directory.
Ê Select the option ServerView Software Products.
Ê Click Start.
Ê Select the desired language in the displayed window.
Ê To install the agent for Windows, select ServerView – Agents and start the Inst_ServerViewAgents_Win_i386.exe program.
When it starts, a window opens for you to select the language for the installation:
Ê Select the language and click OK.
Select the most suitable installation for your requirements.
Ê Install the agents using the commands specific to your operating system.
Ê Follow the instructions on the screen.
Starting the Setup Wizard
When you have confirmed that you agree to the license conditions, the system setup will check if an older version of ServerView agents is already installed on the server. In this case you can perform an upgrade installation. During this, the present configuration is saved, then the old version is deleted and the new one is installed based on the previous configuration. In this case you cannot make any changes.
If no agents are present on the system, the window shown below will be opened:
Figure 12: “Setup Level” window
The setup level window offers the four default levels for agent installation:
– Standard (High security)
– Standard (Administrator account based security) – Standard (Without any security)
– Expert (Advanced users)
If you choose one of the first three default installation modes, no further entries are required. In these modes, the SNMP agents required for Operations Manager and the main tools (i.e. Configuration, Maintenance, Diagnostic) will be installed; for further information on tools, see the description at the end of the Expert mode below. In these three modes the setup uses the default values for the security level selected.
If you choose the Expert mode you must enter the installation and configuration values individually. In the Expert mode, the wizard will guide you through the installation and configuration values necessary.
Standard (High security)
The standard installation mode has the highest security level and does not permit any SNMP SET operations. SET operations are also prevented if the SNMP community used has write permissions.
You can change the configuration of the standard installation, for example by assigning read/write rights to the community, or by creating new user groups and users and reconfigure the agent accordingly.
Standard (Administrator account based security) (only useful for Windows 2003 Server)
In this standard installation mode, SNMP SET operations are permitted.
Management station SET operations are password protected and have local administrator and user authentication. Local passwords and administrator access rights. However, there is no password protected security for SET operations which have been run using other SNMP tools. The SNMP
community which is used requires write permissions to execute SET operations.
Otherwise the SET operation will be prevented by the security mechanisms of the operating system.
You can change the configuration of the standard installation, for example by setting up new user groups and users with operating system-specific resources or reconfigure the agent with the configuration tool Agents Configuration.
Standard (Without any security)
In this standard installation mode, SNMP set operations are permitted without any password protected security further user authentication. This installation mode should only be used on secure internal networks. The SNMP community which is used requires write permissions to execute SET operations. Otherwise the SET operation will be prevented by the security mechanisms of the operating system.
Expert (Advanced user)
The expert mode provides the following options:
– select other components
– Configure agent packages individually. Here you can individually configure SNMP trap forwarding, SNMP security settings and system shutdown behavior.
– Pre-configure the remote management controller. During installation can define the main settings of the remote manager controller and then transfer these to the system during setup.
– Create a configuration file for automatic installation (i.e. “unattended setup”) at a later date. You can save your settings for the management controller configuration and agent configuration in this file and then use these later for an unattended setup.
If you select the Expert mode the window shown below will open:
Figure 13: Expert Settings
The Expert Settings window has the following options:
– Configure ServerView agents.
– Configure server firmware.
– Restrict SNMP access to local system. This option defines the value Restrict access to these host only in the SNMP settings and enters the LOOPBACK adapter. If you select this option you will not be able to access the system from outside. This option only makes sense if the Event Manager is installed on the server and if the server is not being used as a management station.
– Define the path for the configuration file Setup.pre to be used for an unattended agent installation (i.e. an “unattended setup”).
The window has the following buttons:
Agents ...
Opens a window where you can change the ServerView agent configuration. For more information, see the next section below.
System ...
Opens a window where you can create a server firmware configuration (e.g. Boot Watchdog, Software Watchdog, UPS Configuration). For more information, see the section “Configuring server firmware”.
Save file ...
Opens a window where you can enter the path for saving the
configuration file Setup.pre. This file will be used for automatic installations (“unattended setup”) (see also section “Installing via the command line”
on page 57).
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The configuration file must be in the same directory as the Setup.exe.Back
Returns you to the previous window.
Next
Displays the next window.
Cancel
Cancels the installation.
Configuring ServerView agents
To start configuration of the ServerView agents, click the Agents ... button. This will open the ServerView SNMP agents settings (offline) window.
This window has three tabs.
– Trap Forwarding – System Shutdown – Security Settings
“Trap Forwarding” tab
All SNMP traps generated by ServerView agents can be reported to the system’s event log or forwarded as an administrator alert message. Forwarding depends on the weight assigned to the trap. The following weights are available:
– critical (for critical traps) – major (for important traps) – minor (for less important traps) – informational (for informative traps) Weighting for the event log types is as follows:
The reporting service on the server must be configured and running before a trap can be forwarded to the administrator. The message targets must already be defined in the properties of Windows Server Manager.
Trap weighting Event log type critical and major traps Error
minor traps Warning
informational traps Information
Figure 14: “Trap Forwarding” tab
Use the Trap Forwarding tab to select which types of SNMP traps will be forwarded. In the default setting, critical and major traps will be reported to the system event log.
“System Shutdown” tab
ServerView agents can initiate a system shutdown. The shutdown can be triggered by an operation on the management station or by the occurrence of a system error.
By default, ServerView agents always initiate a “soft” shutdown, i.e. the user is asked to close any running applications and then to explicitly confirm the shutdown. After a preset time delay has elapsed, the ServerView agents will initiate a hard shutdown and shutdown the operating system even though the shutdown has not been explicitly confirmed and not all the data has been saved to the hard disk. The default value for this delay is 120 seconds. If you have to save large amounts of data to the hard drive you should increase this value accordingly.
You can choose to start an application (a shutdown job) before the soft shutdown is initiated.
Figure 15: “System Shutdown” tab
On the System Shutdown tab can define the following shutdown settings:
– The delay that must elapse before the shutdown is started.
– The time that must elapse before a soft shutdown switches to a hard shutdown.
– Which application is still to run before a system shutdown.
Start Delay (sec)
This setting defines the delay (in seconds) which must elapse before the shutdown is started. During this delay the shutdown can be interrupted from the system console.
Timeout (sec)
This setting defines the time interval (in seconds) during which the soft shutdown (with data saving) must be completed. When this time period elapses, the system will start a hard shutdown without saving any data.
Executable Path
Path name of an executable program or script.
The path may also contain environment variables, e.g. %SystemRoot%.
Working Directory
Indicates the working directory for the job.
Maximum Execution Time (sec)
Indicates the maximum duration of the job. The shutdown will be started once the maximum time set in this field has elapsed.
Security Settings” tab
The ServerView agents used in combination with management station provide a complete security concept restricting access to SNMP SET operations on the server. You can prevent access to SET operations or, using user authentication protection, enable access to these operations when performed together with management station.
If you select the user authentication option, the system will run a user
authentication routine each time you start a SET operation. If the authentication routine is successful, the system will also check if the user belongs to one of the user groups defined by the administrator.
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This user authentication system only operates with Operations Manager on management station. It does not work with other SNMP tools.You can define the security settings on the tab shown below:
Enable Password Protection
This checkbox enables/disables the user authentication routine protecting access to SNMP SET operations.
User Group
Indicates the user group to which the user must belong in order to perform SET operations on the server. Here, you can create a user group of your choice.
If the user group does not exist already, you need to create this group using methods specific to your operating system.
Do not assign a user to a user group at this point. Wait until later.
You assign a user to a user group at the operating system level, either before or after installing the agent. For security reasons, we recommend that you enter one user only.
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If you do not enter a name in Usergroup, only local system administrators will be allowed access to SET operations on the server.Enable ServerView SET operations on server
Enables SNMP SET operations by ServerView agents. If you forbid SET operations, this will prevent access to all SNMP SETs irrespective of the tool used to run the SET.
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This option is for ServerView agents only. This option has no effect on other SNMP agents.Enable remote shutdown via SNMP request
Some SET operations trigger a shutdown or a system restart. Use this checkbox to enable/disable these special types of SET operation.
Configuring the server firmware
To start configuration of the server firmware, select Expert Settings and click the System ... button. The System Configuration (offline) window will be displayed.
Figure 17: “System Configuration” window
In the System Configuration (offline) window, select your hardware.
Click Go ... to confirm. The following window will be displayed:
Figure 18: “System Configuration” window - tabs
The tabs displayed in this window depend on the current system. Use these tabs to configure the firmware of the current system. The System Configuration is the one given by the Server Configuration Manager described in the section
“Overview of the functions” on page 23. This section gives the tabs and the tab functions for the system configuration.
Click OK to confirm the changes and to return to the Expert Settings window. Click Cancel to return to the Expert Settings window without saving any of the changes.
Defining the setup type
Confirm the agent and firmware configurations in the Expert Settings window by clicking OK. Next, go to the Setup Type window to select the setup type.
Figure 19: Selecting the Setup Type
Select the setup type you require.
Complete
Select this option to start an installation where all the features are installed. This type requires the most memory space.
Custom
Select this option if you want to select individual features and define the path. You can also specify the storage location for the report data and the port for the ServerView Remote Connector service.
If you select Custom and then Next, the following window will open:
Figure 20: “Custom Setup” window
This window offers the following features for selection:
– SNMP Agents (Standard Agents, S.M.A.R.T. Support, Microsoft SMS Integration, MIB Files)
– Configuration Tools – Support Tools – Diagnostic Tools
– Windows Management Integration – Virtualization Management Agent – HP Systems Integration
– Asset CLI – PrimeCollect
– Help Files
– Remote Connector Service
– Server Control Service (always selected; standard part of the installation package)
– Single System Monitor
The table below gives a brief description of the features which can be selected.
Feature Description
Standard Agents SNMP agents required for Operations Manager.
S.M.A.R.T. Support S.M.A.R.T. support for event monitoring.
Microsoft SMS Integration Software for automatically creating MIF files for Microsoft SMS V 1.2 and V 2.0.
MIB Files ServerView MIB files.
Configuration Tools Tools agent and system configuration.
Support Tools Tools for service technician
Diagnostic Tools Various diagnostic tools (e.g. for installation testing), for support purposes only.
Windows Management Integration
Integration into Microsoft Windows Management (WMI).
Virtualization Management Agent
Provides performance data for virtual machines (Xen, Hyper-V, VMWare).
HP Systems Integration Integration into HP SIM (System Insight Manager)
Asset CLI Custom line utility for reading system asset information
PrimeCollect Tool for collecting and storing information about the hardware and software of PRIMERGY servers.
Help Files Help files
Remote Connector Service Provides HTTP-based services.
Server Control Service Basic service required.
Installed tools
After successful installation, you will find among other things the following entries under Start – Programs – Fujitsu ServerView Suite – Agents:
– Configuration Tools - Configuration Tools menu – Diagnostic Tools - Diagnostic Tools menu – Support Tools - Support Tools menu item
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After installation it takes some time to complete the configuration. As a result you might find that when you query the configuration, the system will continue to display the old values.The tables below give an overview of the tools available under these entries.
Diagnostic Tools menu
Configuration Tools menu Restart ServerView Base Services
Restarts the ServerView agents.
Run ServerView Diagnostics
Tests the installation of the ServerView features.
System Identification Displays general system information.
Agents Configuration Enables configuration of the ServerView agents at a later date.
System Configuration Enables configuration of the server firmware at a later date.
Support Tools menu item (tools for service technician)
CPU State Shows the CPU overview.
Memory Statistics Displays a detailed list of all the memory modules installed. Use this tool to reset the error counters of memory modules. We recommend that you reset the error counter after having changed a memory module.
Once you have selected the components, the following window is displayed:
Figure 21: “Report Folder“ window
If you use the Performance Manager, report data is stored by default in the installation directory. However, this data can easily amount to 50 Mbytes or more, depending on the application. You therefore have the option of selecting a different directory with sufficient space via the Change button.
Click Next to start the installation.